Account Coordinator & Operations Assistant

Wonder: Strategies for Good is looking for a full-time account coordinator and operations assistant based in the United States to join our virtual team.

About Wonder: Strategies for Good

At Wonder: Strategies for Good, we use our superpowers to accelerate progressive, social change on the most important issues facing the country and planet — from racial justice to climate change. Wonder is a virtual strategic communications firm specializing in messaging, narrative change, and audience research. We are experts in messaging, storytelling, psychology and public-opinion research. At Wonder, we are among the most successful communications strategists doing work to accelerate progressive social change. That’s because we explore the psychological dynamics that shape people’s attitudes and behaviors on social issues — how audiences are Heartwired. We use that understanding to develop effective messaging interventions to make progress on social issues. Wonder colleagues deeply value the opportunity to learn and grow their skills and know-how. Wonder strategists have led audience research and developed strategies with change-makers to make progress on some of the most pressing issues of the day — from advancing the freedom to marry for same-sex couples to making medical aid-in-dying a legal option for terminally ill people. Visit www.wonderforgood.com to learn more.

About the Position

Wonder: Strategies for Good seeks an account coordinator and operations assistant to join our team. This role requires skills and experience in managing multiple projects, while maintaining a strong attention to detail. We are committed to the professional development of our colleagues.

Your Superpowers & Experience

• You have one to three years of experience doing project coordination.
• You are organized and detail-oriented. You also love helping others to be organized.
• You are able to break larger projects into smaller tasks and proactively communicate with other team members to ensure work is moving forward.
• You are a geek for (and interested in learning more about): communications strategy, the psychology of human nature and social change. You are curious by nature.
• You are flexible and love working with teams; you also have the confidence and discipline to be self-directed, to take initiative, and to meet deadlines while working from home.
• You are passionate about your professional development and open to receiving and providing feedback.
• You have experience working on multi-racial teams and have a strong commitment to and lived experience with racial justice, equity, and inclusion.
• (Bonus Superpower) You have strong, spoken language fluency in Spanish and English.

Your Responsibilities

No day will be exactly the same for the account coordinator. Here’s how you are likely to spend your time.

Project Management (60%)

• Developing and managing timelines and work plans for various types of client projects — like audience research, strategic communications, workshop series, and more — and coordinating with team members on their assignments
• Planning agendas and tracking action items in internal team meetings
• Leading events and project logistics, including scheduling and planning meetings, workshops and webinars
• Providing technical support on Zoom-based webinars
• Managing/coordinating with graphic designers, videographers, and other external partners
• Organizing internal knowledge management systems

Business Operations (30%)

• Supporting the general manager with day-to-day operations tasks:
  • Managing and updating internal data systems
  • Entering vendor invoices into internal accounting systems
  • Assisting in development of client and freelance contracts
  • Maintaining filing and organizational systems
• Developing strategies for improving business processes with the general manager

Strategic Communications and Client Relations (15%)

• Assisting project teams with research analysis and strategy development
• Creating client strategy deliverables, including slide decks, client memos or other content with a focus on channeling the appropriate brand voice/tone
• Communicating status updates with clients and preparing agendas for client meetings

Salary and Benefits

The account coordinator position is a full-time, non-exempt position, working remotely. As part of our commitment to equity, Wonder considers multiple factors, including regional cost of living along with skills, experience and industry standards when determining compensation offers. Based on these factors the range for this position is $50,000 – $75,000. During the interview process, we can be more specific about the salary range for each candidate’s geographic location. The position includes a generous benefit package including health benefits, dental and vision coverage, a 401K retirement plan, paid parental leave, 19 days of paid vacation, 9 days of paid sick leave, 11 paid holidays, and an end of year holiday break.

To Apply

To apply, please email Corinne Hoag at corinne@wonderforgood.com. In the subject line, include: Wonder Account Coordinator. Please include a copy of your résumé, a cover letter describing the superpowers you would bring to the position, one writing sample for which you were the primary writer, and a timeline or work plan you developed.