Habitat GTA ReStore Customer Service Volunteer

Volunteer Role: ReStore Customer Service Volunteer

Time Commitment

• Duration: 3-6 months
• Hours: Minimum of 16 hours per week
• Schedule:

o First week: In-person training

o Following weeks: Four half-days per week (Monday – Thursday), with two days inperson

at the CDC and two days remote from home

Reports to: Ridhima Gujral

Location: 101 Alexdon Road, Toronto, ON

About Habitat for Humanity GTA

Habitat for Humanity GTA is greater Toronto’s most recognized provider and advocate of solutions that

tackle our region’s housing crisis. Our mission is to create a world where everyone has a safe, quality

place to live. We focus on creative solutions to address the affordable housing crisis in Toronto,

Brampton, Caledon, York Region and Durham Region. With the help of volunteers, donors and

community partners, we unlock change for generations by bringing the benefits of home ownership to

more people and communities. Since 1988, Habitat GTA has built 25 new communities, empowering

more than 500 families. To learn more, visit https://habitatgta.ca/

Habitat GTA is growing. We are an innovative, entrepreneurial social enterprise that has been

increasing our capacity for impact every year. Together, we are building a better, more inclusive GTA for

everyone.

Position Responsibilities

Customer Support:

• Respond to customer inquiries via phone and email promptly and professionally.
• Provide accurate information about products, services, and policies.
• Assist with resolving customer issues and complaints.

Order Processing:

• Support order fulfillment, including order entry, tracking, and updates for online-exclusive

products.

• Process returns and exchanges, updating systems accordingly.

Data Management:

• Maintain accurate customer data in CRM systems.
• Analyze and compile customer feedback and satisfaction metrics.

Administrative Tasks:

• Assist with filing, documentation, and organizing customer information.
• Prepare reports and summaries for the customer service team.

Team Support:

• Collaborate with team members to improve service processes.
• Participate in meetings and training sessions to stay updated on product changes and best practices.

Problem-Solving:

• Identify recurring customer issues and propose solutions.
• Provide feedback for improving customer service procedures.

Customer Engagement:

• Assist with customer engagement initiatives, such as surveys and follow-ups.
• Help create content for FAQs and customer service guides.

Qualifications & Skills

• Strong verbal and written communication skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Familiarity with CRM software is an asset.

Attributes:

• Excellent problem-solving abilities and attention to detail.
• Ability to handle confidential information with discretion.
• Strong organizational skills and ability to multitask.
• Positive attitude and eagerness to grow in a customer service environment.

Position Benefits:

• Gain hands-on experience in a professional customer service setting.
• Opportunity to collaborate with experienced professionals.
• Develop skills in communication, customer relationship management, and problem-solving.
• Potential for future employment opportunities or recommendations.

Join us in making a meaningful impact in the community while gaining valuable experience in customer

service!

Ready to get started in making a difference in the lives of families? Kindly send an email to

volunteer@habitatgta.ca with subject line "Customer Service Volunteer Role".

Habitat for Humanity GTA is an Equal Opportunity employer, we support Diversity, Inclusion and representation of the people,

Organizations, and communities we work with and serve. We believe that our differences enable us to be a better team. If you

require accommodation to participate in this activity, please contact our volunteer service team. Volunteer@habitatgta.ca or

call 4167557353 (Ext 2275)