Case Manager/Housing Specialist

Division/Department: Transitional and Supportive Housing/Helen’s House

Work Schedule: 35 hours per week, Regular, Full Time

Pay Type: Salary $50,000

Exemption Status: Non-Exempt

Organizational Overview:

Henry Street Settlement opens doors of opportunity to enrich lives and expand human progress for Lower East Side residents and other New Yorkers through social services, arts, and health care programs. Building on its 125+year legacy of innovation and effective programming, Henry Street offers more than 50 programs and is one of New York City’s largest social service agencies.

Program Overview:

Our Transitional & Supportive Housing program offers temporary emergency housing for homeless families. The Settlement also operates a permanent housing residence for New Yorkers facing the challenges of homelessness and mental illness. Residents are referred to our shelters from the New York City Department of Homeless Services.

Qualifications:

• Bachelor’s Degree required; Master’s Degree of Social Work (MSW) preferred
• Minimum of three (3) years of experience working with indigent and or homeless populations
• Some Supervisory Experience preferred
• Experience working with the DHS CARES system
• Strong case management and Organizational skills
• Good judgment and problem solving ability
• Excellent oral and written communication skills
• Ability to keep calm and work well with people
• Knowledge of computers such as Microsoft office, outlook, etc.
• Bilingual (English/Spanish) preferred
• Knowledge and understanding of team concepts preferred

Responsibilities:

• Coordinate all social services for residents including working interactively in the development of Independent Living Plan (ILP) service plans
• Provide individual/family counseling and crisis intervention
• Formulate service plans and goals and assist clients to implement service plans
• Development and implementation of employability plan with residents and agencies employment program
• Ensure shelter’s rules and regulations are communicated to residents and that clients understand and work towards meeting their responsibilities as outlined in their Independent Living Plan (ILP)
• Accompany residents to appointments including: public assistance, apartment viewing, interviews, lease signing, and furniture shopping when necessary
• Maintain and develop up-to-date information and resources to meet the diverse social services and housing needs of Helen’s House families
• Establish and develop new linkages with real estate brokers and landlords; maintain an active roster of real estate brokers and landlords; make contacts with landlords and other housing agents
• Place 4 residents per quarter into permanent housing
• Assist residents with completing relevant applications for housing subsidies and programs
• Facilitate workshops and prepare residents for employment and housing, as needed
• Work with agencies employment team to assist clients with reaching and maintaining independence goals
• Rotating backup coverage for the facility
• Perform all other tasks deemed necessary at the direction of the Program supervisor to aide in the shelter’s achieving its programmatic goals