E-Commerce and Fulfillment Associate

Position Overview: Seeking team member with at least three years of experience in customer service, sales, shipping logistics, and/or fulfillment to support the e-commerce and fulfillment operation of a D.C. nonprofit promoting health. This is a full-time in-office position.

About the Physicians Committee for Responsible Medicine

Industry: Nonprofit organization

The Physicians Committee’s Mission and Vision: The Physicians Committee for Responsible Medicine is dedicated to saving and improving human and animal lives through plant-based diets and ethical and effective scientific research. Our vision is to create a healthier world in which health and compassion are central values in science and medicine.

The Physicians Committee’s Values:

• • Compassion: We encourage compassion for people and animals.
  • Health: We promote good health through good nutrition. We practice what we preach by having a vegan office environment, ongoing nutrition education, and a culture that supports health and wellness.
  • Truth: We base our recommendations on evidence, not on biases or what is commonly accepted.
  • Professionalism: We hold our work to the highest standards, down to the last detail. This shows up in our scientific publications, our campaign work, and our public communications, and also in our appearance, our work ethic, how we keep our workspaces and take care of our resources, our focus on professional development, and the courtesies we extend to others.
  • Action: We speak out against unhealthful, dangerous, and unethical practices. We push limits and persevere.
  • Innovation: We bring new approaches to solving problems and continually seek ways to be more effective. We are not afraid to take risks.
  • Urgency: Our problems are urgent, and so are our responses. We stay alert to issues that need our attention and stay in close touch with one another and with our members and partners so we’re able to take immediate action whenever necessary.
  • Dedication: This is a cause, not just a job. We go the extra mile to bring about a healthier, more compassionate world.
  • Collaboration: Working together, everyone achieves more. We collaborate with each other, with our members, and with other organizations.
  • Positivity: We approach our work with optimism. We plan with the end in mind and envision success.

Location: The Physicians Committee is headquartered in Washington, D.C. (Friendship Heights on Metro’s Red Line).

Organization Size: Approximately 100 employees

Employee Benefits: Primary health and financial benefits:

• • Health insurance with 100% of the deductible and 75% of the premium paid by the Physicians Committee for full-time employees.
  • Dental insurance available at a group discount.
  • 403(b) retirement savings plan with matching contribution of $0.50 per dollar up to 6% of salary.
  • Flexible spending accounts for health care and dependent care expenses, which allow paying for some expenses on a pre-tax basis.
  • Pre-tax purchase of Metro fare.
  • Long-term disability income protection insurance and life insurance fully paid for by the Physicians Committee.
  • 20 days of paid time off to start plus 14 paid holidays.

Learn More About the Physicians Committee: We invite you to visit our website at PCRM.org or our YouTube channel.

About the Role

Position Title/Job Function: E-Commerce and Fulfillment Associate or Coordinator

Position Objective: The E-Commerce and Fulfillment Associate or Coordinator supports the overall literature and merchandise fulfillment operation including fulfillment, customer service, mail functions, inventory management, event support, marketing and product development, and administrative functions.

About the E-Commerce and Fulfillment Team: The Physicians Committee’s e-commerce and fulfillment operation provides educational literature and merchandise to its supporters, the health care community, and the public on issues relating to nutrition and disease prevention through the distribution of literature, books, and other media.

Essential Functions:

• • Literature and Merchandise Fulfillment – Orders are processed correctly and in the most economical manner feasible within 48 hours.
  • Customer Service – Customer inquiries are responded to within 24 hours with correct information and with the goal of building relationships and cultivating members.
  • Mail Functions – Incoming mail is sorted daily and correctly routed to departments. Outgoing mail is processed daily in the most economical manner.
  • Inventory Management – Inventory is always in stock. The fulfillment center is organized and visually conveys PCRM’s professionalism. Audited merchandise is tracked.
  • Event Support – Events have all the relevant equipment and supplies needed to accomplish our goals.
  • Administration – Administrative tasks are handled promptly, accurately, and according to established procedures.
  • Marketing and Product Development – PCRM shop sales will increase and be an indication of reaching more people with the Physicians Committee’s lifesaving message.

Supervisory Responsibilities: None

Required Physical Abilities: Ability to lift and move boxes of literature and books up to 40 pounds on a daily to weekly basis.

Work Location: Washington, D.C. (Friendship Heights on Metro’s Red Line).

Required Travel: None

Work Schedule: This is a full-time exempt position (40+ hours per week). The Physicians Committee’s core business hours are 9 a.m. to 5:30 p.m. ET, Monday through Friday.

Position Level: The position level for this role is flexible and may be Associate level (average of 6 years of total work experience) or Coordinator level (average of 11 years of total work experience) depending upon the candidate’s education, experience, and skills.

Salary: A salary offer will take into consideration education, experience, and skills along with internal and external reference points. Candidates are encouraged to discuss salary with a position’s hiring manager early in the interview process to ensure alignment.

• • Associate Level:
    • Minimum Salary: $65,000
    • Maximum Salary: $75,000
    • Coordinator Level:
    • Minimum Salary: $75,000
    • Maximum Salary: $76,000

Reports To:

• • Supervisor: Manager of Projects and Logistics
  • Department Director: Senior Vice President of Human Resources

Qualifications

All candidates must be legally authorized to work in the United States.

Education:

• • Required: None
  • Preferred: Bachelor’s degree

Credentials:

• • Required: None
  • Preferred: None

Work Experience:

• • Required: A minimum of three years of experience with customer service, sales, shipping logistics, and/or fulfillment.
  • Preferred: A minimum of five years of experience with customer service, sales, shipping logistics, and/or fulfillment.

Additional Qualities:

• • Required:
  • Ability to follow detailed instructions and procedures.
  • Ability to learn new skills and apply learning to new situations.
  • Skill at organizing, prioritizing, and time management.
  • Ability to adapt to changing work plans and procedures.
  • Openness to receiving and applying feedback to develop new skills.
  • Friendly and helpful disposition.
  • Preferred:
  • Experience working in a fast-paced environment and/or under the pressure of deadlines.
  • Entrepreneurial experience or interest.

If you do not meet these minimum qualifications but believe that you can perform the position’s essential functions, we invite you to apply. Similarly, if your qualifications exceed the above profile, we invite you to apply.

How to Apply

Application Materials: We require a formal cover letter and resume to apply. In your cover letter, please tell us about your interest in our mission, your related experience and accomplishments, and your professional goals. You may also be asked to respond in writing to screening questions.

Application Deadline: Applications are being accepted on a rolling basis.

Application Link: Click here to apply online.

For More Information: Contact the Physicians Committee’s human resources department at careers@pcrm.org.

Application Process:

• • Step 1: 30-minute video interview with Manager of Projects and Logistics
  • Step 2: 1.5-hour in-office interview with Manager of Projects and Logistics and Senior Vice President of Human Resources
  • Step 3: 4-hour in-office working interview with sample projects
  • Step 4: 15-minute video interview with Physicians Committee President Dr. Neal Barnard
  • Step 5: Reference checks with the three most recent direct supervisors