Legal Helpdesk Contractor

Position: Legal Helpdesk Contractor

Status: Part-time, Temporary, Contract (25 Hours a Week)

Location: Remote

Salary: $35 Per Hour

Reports to: Helpdesk Coordinator, Senior Staff Attorney, and/or Legal Director

Deadline: Applications are accepted on a rolling basis; we would prefer a start date in early January 2025 at the latest

About Transgender Law Center:

Transgender Law Center (TLC) is the largest national, trans-led organization working to set all people free. We champion the rights of all transgender and gender-nonconforming people to make their own choices and live freely, safely, and authentically. Prioritizing BIPOC, disabled, and HIV+ communities, we advance community-driven strategies that harness trans knowledge, power, and joy to ensure that we all not only survive but thrive at all ages and phases of life.

We pursue a multidisciplinary approach to advocacy, including nationwide policy advocacy, impact litigation, public education, and direct services. Our policy work encompasses a broad range of issues facing transgender people across the country at every level of government, including decriminalization, decarceration, and conditions of confinement. You can learn more about our work at www.transgenderlawcenter.org.

POSITION SUMMARY

The Legal Helpdesk Contractor will work with the Helpdesk Coordinator to review and respond to incoming Legal Information Helpdesk inquiries. Transgender Law Center’s (TLC) Legal Information Helpdesk receives inquiries on a wide variety of legal topics from across the United States. TLC uses Salesforce to review and respond to these inquiries and relies on a robust internal database of information on laws and policies that affect transgender people. Most inquiries are submitted via an online form but some require gathering information over the phone. Response to some inquiries requires limited legal research.

Transgender Law Center is the largest national trans-led organization advocating self-determination for all people. Grounded in legal expertise and committed to racial justice, TLC employs a variety of community-driven strategies to keep transgender and gender nonconforming (TGNC) people alive, thriving, and fighting for liberation.

This temporary, contract position is within TLC’s Legal Services Project (LSP), which works to break down barriers to legal access for trans and gender-nonconforming people by:

• operating a Legal Information Helpdesk;
• a Prison Mail Response Program;
• developing know-your-rights resources; and
• providing technical assistance to attorneys, government officials, and service providers.

REQUIRED QUALIFICATIONS

• Familiarity with legal issues impacting transgender communities.
• Ability to explain legal and other complex issues in clear, persuasive terms for non-lawyer audiences.
• Deep understanding of intersecting oppressions including anti-Blackness, white supremacy, transphobia, ableism, misogyny, colonialism, and capitalism.
• Experience working with people from a variety of different racial, ethnic, socioeconomic, educational, religious, sexual, gender, and generational backgrounds.
• A demonstrated commitment to a broad range of social, racial, and economic justice issues and an understanding of the multiple communities TLC represents.
• Strong writing, editing, and research skills.
• High levels of initiative, creativity, and good judgment.
• Enthusiasm for the work of the organization and its potential.

PREFERRED QUALIFICATIONS

• Experience providing direct legal services in one or more of the following areas: name/gender changes, healthcare access, criminal defense, police misconduct, or other legal services for low-income clients.
• Experience gathering information from someone seeking assistance; especially experience conducting legal intakes.
• Experience working in transgender communities and/or communities of color.
• Proficiency in an additional language other than English.
• Experience with Salesforce or similar customer relationship management (CRM) platform.

EQUAL EMPLOYMENT OPPORTUNITY

Transgender Law Center is proud to be an affirmative action employer. All interested individuals, including Black, indigenous, and other people of color; women and femmes; people with disabilities; and people who are transgender, intersex, lesbian, gay, bisexual, or queer are particularly urged to apply. For more information about Transgender Law Center please visit our website: www.transgenderlawcenter.org.