Guest Services & Hospitality Lead

Summary of Job: The Guest Services & Hospitality Lead helps to ensure a consistent practitioner and teacher experience as it relates to the presentation of the public spaces and welcoming environment at Spirit Rock. There is a strong focus on maintaining a supportive environment through the day-to-day operational tasks of this role as well as the direct supervision and management of the hospitality staff and vendor group. A desire to serve and create a welcoming and inclusive atmosphere on campus is important in this role.

Specific Responsibilities:

Supervisory

• Oversee all housekeeping, janitorial, and guest services areas of the Spirit Rock Campus
• Direct supervision of 8-10 departmental staff, which includes residential caretakers, non-residential caretakers, and extra-hire status staff. (Please note - The residential caretakers participate in a staff dharma program which includes one paid day per week for their study.
• Direct supervision of volunteers and vendors
• Daily scheduling of all staff, volunteers and vendors. Schedules vary in association with the every-changing retreat schedule.
• Scheduling of the emergency overnight contact assignment amongst Resident Caretakers
• Manage day-to-day work orders and assign tasks as appropriate
• Ongoing training/mentorship of departmental staff
• Quarterly (or regular) coordination with hiring team to interview candidates for Residential and Extra Hire positions
• Facilitate ongoing evaluations and improvement of performance with staff
• Responsible for the departmental budget planning and maintenance for contract services, equipment and supplies including annual budget estimates, processing invoices and tracking expenses.

Hospitality & Guest Services

• Coordinate retreat and event support logistics, including pre-planning and arrivals/departures for all residential retreats and day-long events
• Coordinate all special equipment needs such as electronic scooters and other accessibility needs
• Oversee guest parking support and coordination
• Participate in pre-retreat facilities inspections and resets to help prepare for the arrival of practitioners
• Collaborate with all other departments, including registration, retreat operations, and kitchen operations, to ensure a consistently supportive and welcoming practitioner experience
• Ensure the cleanliness of the Spirit Rock facilities which includes supervising Caretaker staff and filling in for Caretaker duties as needed.

Safety

• Ensure a safe working environment for staff and volunteers
• Assist with compliance on CalOSHA safety standards
• Assist with oversight of Spirit Rock’s Injury Illness Prevention Program (IIPP)
• Ensure the appropriate level of training for all staff in your area

Qualifications

• 2-3 years’ experience as a supervisor in the hospitality/guest services industry
• Prior experience in a similar role(s) at a retreat is a plus
• Experience with health, safety, and emergency management issues
• Excellent written and verbal communication skills
• Proficient in using digital tools such as MS Office, Excel, Google Sheets/Docs, Web-based Work Ticket system
• Ability to work in a collaborative “team” atmosphere
• Positive approach to supervision and relationships
• A sincere interest in the exploration of bringing mindfulness to all activities of daily life

Working Conditions

• Ability to work outdoors much of the time with exposure to seasonal weather conditions
• Flexible schedule with the ability to work weekends as per the needs of the program calendar
• Ability to sit, walk, or stand for extended periods, including walking up and down stairs, ladders, and hillsides
• Ability to lift, carry, push or pull objects up to 40 pounds
• Ability to perform moderately difficult manipulative tasks
• Ability to communicate clearly on a telephone and walkie-talkie
• This position will be exposed to chemical substances typical for maintenance, janitorial and landscaping work.
• Must be able to regularly speak and write in English
• Specific vision abilities required are close vision, middle-distance vision, and color vision
• Ability to safely drive motor vehicles, vans, and golf carts

Spirit Rock is an equal opportunity employer, and we place a high value on workforce diversity; qualified candidates who self-identify as a Person of Color and/or are part of the LGBTQI community are encouraged to apply.

Spirit Rock Meditation Center participates in the E-Verify program, a web-based system through which employers electronically confirm employment eligibility.