Bilingual Spanish/English Intake and Outreach Coordinator

New Jersey Citizen Action Education Fund, NJCAEF, is a nonprofit 501(c)(3) organization that works to empower low- and moderate-income people through research, education and training on public policy issues important to working families and seniors. NJCAEF is a HUD designated fair housing organization, ensuring compliance of the fair housing act, throughout New Jersey through education and testing investigations.

Position Summary: NJCAEF is hiring a full‐time, bilingual Intake and Outreach Coordinator. The Intake and Outreach Coordinator (IOC) is responsible for intake and case management of fair housing complaint allegations, technical assistance requests, landlord/tenant complaints, and requests for fair housing information or referrals. The IOC is responsible for designing and implementing trainings and outreach through presentations, webinars, publications, online platforms including social media. Trainings are provided to housing consumers, social service agencies, housing providers, local government, and the general public. The IOC is responsible for publicizing NJCAEF’s fair housing program and services throughout the state and representing NJCAEF at meetings and events. Essential to this position is the ability to maintain the fair housing database on a daily basis with accurate intake information, to input all follow-up notes and record time worked in the database.

Essential Responsibilities:

• Conduct intake of fair housing complaint allegations, provide counseling and assistance to complainants, refer complaints to the Test Coordinator for investigation, draft reasonable accommodation/modification requests and other correspondence on behalf of complainants
• Record and maintain database reporting statistics and case documents of all complaint allegations, technical assistance, landlord/tenant, information and referral intakes and record time spent on client cases
• Assist FH Director with programmatic reporting based on accurate information maintained in the fair housing database
• Provide technical assistance regarding Fair Housing Act compliance to housing providers, social services agencies, and local government staff
• Provide information and referrals to callers with landlord/tenant and various other housing issues
• Develop education campaigns in response to complaints of housing discrimination
• Schedule and conduct educational trainings
• Enhance NJCAEF’s fair housing online presence
• Conduct outreach at meetings and events; network with housing professionals, social service organizations and government agencies in order to further NJCAEF’s fair housing mission.
• Record and maintain database-reporting statistics of all education and outreach activities and educational materials distributed
• Constantly expand knowledge and skills necessary to maintain NJCAEF’s role as the region’s go to fair housing agency
• Create and maintain contacts with public service agencies and community groups whose clients or members are most likely to benefit from fair housing services
• Assist with other NJCAEF programs and events

Knowledge and Abilities:

• Excellent oral and written communication skills.
• Ability to speak, read, and write in English and Spanish
• Ability to be self‐directed, develop and maintain priorities and conduct multiple tasks in a given timeframe.
• Ability to develop contacts and schedule presentations.
• Exceptional time management and planning expertise.
• General computer skills, including familiarity with Microsoft Office(e.g., MS Word, Excel, Outlook), and other word processing and database applications.
• Ability to become proficient in the areas of fair housing, fair housing legislation and fair housing issues

Required Education and Experience:

• Bilingual in English and Spanish
• Associates degree from an accredited college or university
• Experience working with low‐ and moderate‐income individuals and communities a plus
• Outreach staff must have their own car, valid NJ driver’s license, and insurance.
• Ability to work some night and weekend hours as needed.
• Experience working with disability/differently abled populations a plus