Director, Custom System Development and Online Services

Director, Custom System Development and Online Services

Washington, D.C.

The American Pharmacists Association is the largest association representing pharmacists in all practice settings in the United States and is the only organization advancing the entire pharmacy profession.

Our expert staff, and strong volunteer leadership, including many experienced pharmacists, allow us to deliver vital leadership to help pharmacists, pharmaceutical scientists, student pharmacists, and pharmacy technicians find success and satisfaction in their work while advocating for changes that benefit them and their patients. From our headquarters in Washington, D.C., APhA prepares members to thrive at every career stage and in every pharmacy setting with world-class continuing education, transformative events, unique practice tools, and timely solutions to complex challenges. We’re committed to helping them deliver outstanding patient care, receive due recognition, and work at a full scope of practice. APhA advocates to give pharmacists a voice in decisions that affect their future while promoting their undeniable value to health care teams. Our goal is to facilitate pharmacists’ delivery of the highest quality patient-centered care.

WHAT WE’RE ABOUT

Collaboration- We strive to produce meaningful products and services in the spirit of trust and partnership throughout the organization. To achieve success, we are flexible, adaptable, open-minded, cooperative, and inclusive.

Accountability- We strive to meet the highest standards of ethical behavior. Equity, integrity, transparency, and personal responsibility drive everything we do. We are good stewards of organizational and human resources, and we are champions for our members and colleagues.

Respect- We are committed to seeking to understand others’ perspectives and appreciating our differences; treating others with consideration, thoughtfulness, and empathy; recognizing, acknowledging, and supporting each other; being fair to and supportive of our colleagues; attentively listening, and communicating tactfully and sensitively.

Excellence- We strive to deliver high-quality, innovative, and best-in-class products and services that offer high value to members and stakeholders. We embrace a culture of continuous learning and improvement.

WHAT YOU’LL DO

As the Director, Custom System Development you will:

• Define and execute the design for custom system development and online services in alignment with the organization’s goals.
• Collaborate with senior leadership to identify technology needs and opportunities for digital transformation.
• Lead and manage cross-functional teams involved in the development of custom systems, web applications, and online services
• Lead the development, customization, and implementation of software solutions
• Ensure the integration of custom systems with existing platforms
• Ensure a seamless, user-friendly experience across all digital platforms
• Create and maintain system architecture documentation and technical specifications
• Manage the development and enhancement of online services, including websites, member portal
• Ensure that all custom systems and online services adhere to security protocols, data protection regulations, and industry standards.
• Ensure ongoing system maintenance, including updates, patches, and improvements.
• Monitor system performance and implement optimization strategies to improve efficiency and user experience.
• Provide technical support and troubleshooting for custom systems and online services.

WHO WE’RE LOOKING FOR

APhA may be the right fit for you, if you have:

Experience and Education required:

• Bachelor’s degree in computer science, Information Technology, Information Systems or Business Administration with a concentration in Accounting or Information Systems; Advanced degree a plus.
• A minimum of 8+ years in developing and planning innovative prototypes within various technical platforms and minimum of 1+ years supervising technical staff.
• Experience with agile software development methodology and agile modeling techniques.
• Experience leading technical development products across all phases of their lifecycle, from prototyping through launch and beyond through growth phase and into maturity

Skills, knowledge and abilities required:

• Demonstrated experience working with multiple functional disciplines (including management, product management, producers, QA, and operations) to ensure the on-time delivery of high-quality software products and services.
• Demonstrated success working with on- and off-site teams to develop and launch excellent technical products.
• Demonstrated success building highly scalable web products, including web applications, APIs and mobile applications.
• Experience applying emerging digital media technologies, ideally involving distribution and deployment of products across a large, complex organization.
• Demonstrated experience developing solutions for\with
  • Full Stack Development (.net/.net core)
  • Microsoft SQL Server and SQL query language
  • Service-oriented and resource-oriented architectures
  • API’s, Data and Web Services (AWS Microservices)
  • Single sign-on (SSO) (oAuth 2.0)
  • CMS systems
  • Amazon Web Services
  • Business Intelligence
• Strong understanding of service-oriented and resource-oriented architectures and responsive design principles.
• Excellent written and verbal communication skills; able to converse effectively with both technical and non-technical audiences.
• Proven ability to influence cross-functional teams without formal authority.
• Ability to troubleshoot issues across all layers of the stack, including presentation layer (both JavaScript and CSS), service layer, data layer.
• Solid understanding of the .net Framework. Experience developing applications that interface with Salesforce, Personify, and other open enterprise applications is preferred.
• Conceptual knowledge of software applications, including Microsoft Office Suite, MS SQL server, as well as accounting software systems and Web technology and web site development
• Ability to interact effectively with a wide variety of people of diverse professional backgrounds.
• Excellent organizational, analytical and problem-solving skills: the ability to work efficiently and effectively in a fast paced and complex technical environment and the ability to adapt to changing needs and priorities.
• Flexible and collaborative work style with a pro-active and solutions-oriented approach.
• Ability to successfully plan, implement, and lead complex technical projects, including planning for future growth.
• Professional development focus: ability and interest to stay current with new technologies.
• Proven tolerance to stress: ability to function effectively in a demanding, deadline oriented and constantly changing work environment.
• Ability to do cost analysis using standard financials concepts to determine the impacts of technical decisions.

LOCATION: Washington, DC – Hybrid, two days a week in the office (Tuesday & Thursday)

APhA does not make hiring decisions on the basis of race, color, creed, ethnicity, national origin, gender, gender identity, sexual orientation, socio-economic background, age, disability, veteran status, religion, political affiliation, or any other characteristic protected by state, federal, or local law.

Applicants must be currently authorized to work' in the United States on a full-time basis.