Vice President, Property Management

Vice President, Property Management

Way Finders is a 2024 Top Workplaces for Nonprofit organization, named as an employer of choice because our employees said so!

At Way Finders, we are passionately invested in lifting up the region’s people, places, and systems. Though our team performs a wide variety of functions, we are united by our shared mission: to build and advocate for a thriving and equitable region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe, affordable housing options.

Interested in joining our team of dedicated professionals? Way Finders is currently seeking a Vice President, Property Management. The VP supports our mission through the successful oversight of operations by developing and implementing systems, policies, and procedures for the portfolio*; and by ensuring financial performance, program compliance, quality assurance, and tenant satisfaction meet or exceed standards. The VP reports directly to the Senior Vice President, Property and Asset Management, and works alongside the VP of Compliance and VP, Asset Management.

The portfolio is scattered throughout the Pioneer Valley in Western Massachusetts. It currently consists of ~840 total units (24 properties) with expansion bringing it up to ~1200 units in the next few years. The position oversees ~50 employees, direct and indirect.

Benefits include: 20 days of accrued paid time-off in year one | 15+ holidays annually | Health, dental, and vision insurance options FROM DAY ONE | Educational assistance | Medical Reimbursement Account | Dependent Care Account | 403(b) retirement plan with employer match | Life insurance | Short-term and long-term disability insurance | Transportation benefits | Employee Assistance Program | Annual staff picnic!

Wage starts between $90,000 and $106,000 per year depending on equivalent qualifications. Interested applicants must submit a resume and cover letter; applications will be accepted until the position is filled. CORI/SORI.

The candidate may work in a hybrid-remote capacity but must live within commutable distance. In addition to regular onsite work and meetings, on-call duties are occasionally expected.

Responsibilities include:

• Oversee property management operations to the highest standards, fostering teamwork and collaboration; provide primary support to leadership in the development and implementation of systems, policies, and procedures
• Monitor sites’ operational expenses, including in the adherence to compliance and budgeting; complete variance reporting as required; in cooperation with team leadership, assure accurate and timely budgets are approved and implemented, and capital needs assessments and budgets are completed with bids put out according to policy
• Oversee regular physical and administrative site inspections of all properties in portfolio and support staff in assuring that properties are well-prepared for regulatory and investor inspections
• Collaborate with the Business Intelligence department to ensure robust data collection and analysis geared towards continuous improvement of properties and services
• Maintain and evolve a training program for both administrative and maintenance staff that includes cross-training opportunities and pathways to make process improvements based on feedback
• Provide structure and high-level oversight of properties' repairs, apartment turnovers, and capital needs improvements
• Manage a standardized purchasing process for goods and services aimed at controlling costs for all properties, including a standard Request for Proposal (RFP) process for vendors in accordance with the organization’s procurement policies, and researching and enacting appropriate group purchasing opportunities
• Provide structure and high-level oversight for efficient and safe responses to emergency situations
• Establish and maintain strong, collaborative relationships with staff (including across departments), owners, landlords, local/state/federal officials, funding sources, housing authorities, constituents, and stakeholders
• Oversee tenant satisfaction and occupancy goals in accordance to both the organization's mission-based values and the financial health of the portfolio and department
• Collaborate with the Resident Services Director on achievable and dynamic tenant retention plans; communicate goals and expectations to regional property managers
• Coordinate with all applicable personnel, departments, external management organizations, and stakeholders to ensure a smooth transition in the acquisition of new units or properties under management; contribute to the planning, design, and development of new rental properties or initiatives as appropriate

Supervisory responsibilities include:

• Set effective and achievable training plans for new staff members; evaluate and make process improvements based on feedback
• Evaluate and provide timely feedback to staff on performance-related matters; assess staff members’ strengths and developmental needs; implement performance plans to ensure the development and/or maintenance of necessary skills while fostering a culture of teamwork and collaboration
• Hire new/replacement staff in an efficient and equitable manner, following recruiting process guidelines
• Provide proper support and mentoring to any supervisory-level employees to ensure they take ownership of their own hiring needs
• Directly responsible for the supervision of Regional Property Managers (RPM). Indirectly responsible for employees reporting up to RPMs, and Property Managers in the event of an RPM’s absence
• Responsible for supervising vendors and contractors under direct purview

Requirements include:

• 7 years' progressively responsible mid-to-senior level property management experience; a combination of experience plus a Bachelor's degree may be a substitute
• Certified Property Manager (CPM) designation preferred
• Knowledge of Tax Credits, Rural Development, Fair Housing, and Department of Housing and Urban Development (HUD) regulations highly preferred
• Proficiency with Microsoft Office applications (including Excel), databases, and comfort learning new technologies; Yardi Voyager experience preferred
• Experience collaborating with a Business Intelligence department or project is preferred, or the ability to collect and analyze data in a logical and highly organized manner
• Strong, clear, effective, and timely communication skills across all levels of internal staff, residents, external vendors and contractors, funding sources, and the community
• Ability to assess priorities, organize, and operate in a flexible manner in a fast-paced environment while retaining a high level of attention-to-detail
• Ability to travel throughout the portfolio as needed
• CORI

Way Finders is an Equal Opportunity Employer that seeks a diverse staff in order to reflect our community and those we serve. Qualified individuals from diverse backgrounds are strongly encouraged to apply. This position is available to all without regard to race, color, religion, national origin, disability, age, gender or gender identity, sexual orientation, political affiliation, or veteran status. We provide reasonable accommodation for qualified individuals.