Coordinated Access Network (CAN) Entry Coordinator

WE LOVE WHAT MAKES YOU UNIQUE

Your perspective fuels our mission-driven work at United Way of Greater New Haven. We are committed to building a team that is inclusive across race, gender, age, religion, identity, and lived experience. As an organization, we are committed to addressing systemic racism and injustice in our community, our partnerships, and our practices.

WHO WE ARE LOOKING FOR

Are you passionate about using your organizational talents as a force for good in our community? Are you the type of person who pays attention to details and can support a team to reach their goals such as ending homelessness in greater New Haven?

United Way is seeking a CAN Entry Coordinator who is passionate and organized to serve as the support that keeps CAN back-bone staff and community partners operating at their highest potential to ultimately end homelessness in our region. This person will provide critical administrative and data management support to the Greater New Haven Coordinated Entry system, to ensure that progress is continually made towards meeting system goals. Salary is $42,000-$47,000/year and includes benefits.

KEY AREAS OF RESPONSIBILITY

Support Coordinated Entry.

Coordinated Entry is the process of assessing and connecting households experiencing or at imminent risk of homelessness to resources and supports. You will assist the CAN Entry Manager in ensuring this process runs as efficiently as possible. This includes but is not limited to filling emergency shelter beds in a timely manner, updating the regional shelter waitlist, and covering assessment appointments whenever needed.

Provide support to monitor system performance and drive improvement.

If that statement gets you excited, keep reading. If not, this position may not be for you. This person will provide technical support to our Entry Manager by running reports in excel, creating charts, and updating data as needed. They will also monitor and maintain accurate lists for households seeking emergency shelter. The right candidate will be:

• Skilled in viewing and analyzing data to provide suggestions for continuous improvement.
• Comfortable with being client facing and fielding phone calls from clients who continue to need emergency shelter.

Support collaborative activities for the CAN.

Coordination and collaboration are key ingredients to the success of the CAN and reaching our goal of ending homelessness. As part of the United Way team, the CAN Entry Coordinator will assist in setting up committee meetings, and work with co-chairs to develop, circulate and distribute meeting materials. This position will also ensure transparency of the CAN by maintaining and updating CAN policies and procedures and other CAN documents.

You will work as part of a team.

You will work closely with every department at United Way. You will collaborate with our marketing team to tell the story of United Way to ensure that our community understands the work and impact of ending homelessness in our community. You will also maintain good working relationships with community, nonprofit and business leaders in the region. And of course, there will be other duties as assigned.

Requirements

MINIMUM QUALIFICATIONS:

• Bachelor’s degree preferred with at least one year of relevant experience; equivalent life experience may be substituted for education.
• Advanced proficiency in Microsoft Office applications including Word, Excel, and PowerPoint.
• Excellent organizational skills and attention to detail.
• Strong communication skills, including basic business writing skills and positive phone personality with active listening skills.
• Ability to work independently, adjusting to changing priorities.
• Ability to work with groups and balance multiple points of view.
• Ability to establish and maintain high quality relationships with a variety of stakeholders.
• Ability to speak and write clearly and concisely for a broad audience.
• Highly motivated and creative problem solver.
• Ability to relate to people of different economic and ethnic backgrounds.
• Ability to be diplomatic when working with staff from other agencies and clients in crisis.

DESIRED KNOWLEDGE & SKILLS:

• Experience working with various types of databases and content management systems is preferred.
• Knowledge of CT HMIS is preferred.
• Ability to develop visual presentations of data/metrics is preferred.
• Knowledge of the challenges and barriers that homeless people face is preferred.
• Preference given to bi-lingual, Spanish speaking applicants.

SUPERVISORY RESPONSIBILITIES:

None

WORKING CONDITIONS:

• Normal office environment with little exposure to dust, noise, or temperature.
• Hybrid position, expected to work 2 days/week in our New Haven office.
• Ability to lift up to 20 pounds.
• Extended viewing of computer monitor.
• Local and statewide travel is required; out of state travel as needed.

SALARY RANGE:?$42,000-$47,000 annual salary plus competitive benefits package

In accordance with organizational policies, this position requires a criminal background check as a condition of employment.

ABOUT UNITED WAY

United Way of Greater New Haven brings people and organizations together to create solutions to Greater New Haven’s most pressing challenges in the areas of Education, Health, and Financial Stability grounded in racial and social justice. We tackle issues that cannot be solved by any one group working alone. We operate according to these organizational values.

United Way is an Equal Opportunity Employer.

Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. United Way of Greater New Haven is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!

Salary Description

$42,000-$47,000 annually

To Apply: United Way Of Greater New Haven Inc - Coordinated Access Network (CAN) Entry Coordinator