Maya and Spanish Immersion Program Assistant

Are you looking for a unique opportunity to use your bilingual English/Spanish skills, drive and passion in a sustainable, international nonprofit environment? Na’atik, an intercultural language and culture institute based in Felipe Carrillo Puerto, a small off the beaten track city in Mexico’s Zone Maya, is looking for a Maya and Spanish Immersion Program Assistant to join our team.

This position reports to the Maya and Spanish Immersion Program (MaS) Manager and Coordinator. Our MaS program brings students from all over the world to study Maya or Spanish where they are immersed in the unique culture of the region through classes, homestays, excursions, and intercultural activities with our local English language program students.

This position requires organization and communication both online and in-person with our local homestay families in Spanish, foreign students in English, local suppliers and international staff.

A strong customer service attitude and strong communicative Spanish and English language skills are necessary. Data entry, assistance in the creation of itineraries, receipts, and planning of activities in accordance with calendar and targets through the instruction of the program coordinator are critical parts of the position.

Main Responsibilities:

• Arranging paperwork for the arrival of students;
• Organizing and attending welcome dinners;
• Creation of Paypal invoices, and have them checked by the Coordinator
• Rotating the pick up students on Sundays and providing introductions and short orientations for the students at their homestay families;
• Doing daily check-ins with students to gather feedback and make sure their experience is going well/as expected;
• Assisting with creation of schedules, itineraries and have them approved by the coordinator;
• Preparing each student’s graduation every Friday;
• Assisting with coordinating with local homestay families including but not limited to dietary and accommodation requirements from the students;
• Sending information of the arriving student to the teachers and staff;
• Accompanying students to different activities and excursions to serve as guide/translator;
• Keeping the school’s van kilometer log on google drive updated;
• Being responsible for keeping updated the school bikes’ registration document and assigning them to students as required; be there to receive the return of bikes and equipment.
• Coordinate with the driver the assignation of bikes
• Sending the students a feedback form to complete
• Take photos of our students’ donations to share with our communication manager
• Assisting the Manager and Coordinator with additional projects, program management, and orientations as required; and
• Covering the Program Coordinator when required.

Requirements:

• 1 year experience in a customer service role or similar
• Bachelor's Degree
• Experience in assisting a coordination role
• Native-level English proficiency. Position is open to Mexican nationals, however a high level of English will be required, and evidence will be required (TOEFL, CAE, IELTS and you will be interviewed in English)
• 'Communicative Spanish' (Intermediate-Advanced preferred) and/or native Spanish speaker
• Experience using Google Drive, Google Calendar and Microsoft Office softwares
• Target driven and mission motivated
• Experience working with and/or living with people from different nationalities