Digital Communications Specialist (Remote or Hybrid)

CSG Justice Center

Digital Communications Specialist

Who we are:

The Council of State Governments (CSG) Justice Center works across the country to develop research-driven strategies to increase public safety and strengthen communities. To further this mission, we work with partners inside and outside of government to reduce crime and break the cycle of incarceration among youth and adults in contact with the justice system. We bring people from a range of systems and perspectives together to improve policy and practice. And we transform data and research findings into meaningful insights for decision-makers.

When you join the CSG Justice Center, you join an organization that is uniquely positioned to cultivate innovation and drive data-driven reform nationally. We have nearly 200 employees based in more than 30 states who have decades of experience working in and with criminal, juvenile, and Tribal justice agencies. We have provided housing, mental health, and addiction services; served as educators and in workforce development agencies; and supported victims and survivors of crime. We have served governors, state legislators, and members of Congress across the political spectrum. What binds us together is a shared commitment to our mission; to one another; to a common set of values; and to the national, bipartisan advisory board that guides our work.

Learn more about careers at the CSG Justice Center.

How you'll fit in:

The digital communications specialist is an integral part of the Communications and External Affairs division. In this role, you will work collaboratively across the organization to integrate digital communications initiatives into a coordinated multimedia strategy. This includes providing day-to-day digital support that may include maintenance, content development, and analytics reporting for CSG Justice Center social media accounts, emails/newsletters, and websites.

What you'll do:

Specific responsibilities of the digital communications specialist include the following:

• Develop digital content for our platforms and assist in exploring new content concepts and detecting new trends across digital media.
• Help maintain the content calendar and support dissemination of social and/or emails/newsletters.
• Provide ongoing maintenance of the CSG Justice Center social media channels, emails/newsletters, and/or websites.
• Create and update a monthly analytics report covering social, email, and/or web.
• Develop Qualtrics forms for surveys and event registration.
• Work with the Content team to edit, organize, and archive the CSG Justice Center's digital assets, including images and videos.
• Upload videos and webinars to our YouTube and/or website.
• Actively participate in staff discussions and strategic planning meetings.

What you'll bring:

• Strong interpersonal skills including self-awareness, sensitivity and valuing others
• Dedication to public service with an unfailing commitment to act with civility, be nonpartisan in performing CSG Justice Center duties, and be a responsible steward of member and donor funds
• At least one year of work experience and/or equivalent educational achievements in communications, digital marketing, social media, website development, or other related fields
• Proficiency with most of the following: word processing platforms (MS Office products), email outreach platforms (Constant Contact, HubSpot), social media platforms (Facebook, X, Instagram, LinkedIn), social media marketing and management tools (Hootsuite, Sprout, or Meltwater), data analytics tools (Google Analytics, Yoast), graphic design software (Canva, Adobe Creative Suite), visual asset management (Creative Cloud), and website development tools (WordPress)
• Experience quickly producing engaging written products, including social media copy, headlines, or website content, as well as infographics
• Knowledge of SEO/SEM practices
• Basic video editing knowledge (Adobe Premiere, Final Cut Pro, CapCut, or iMovie) and experience creating engaging short-form content (Reels, TikToks, YouTube Shorts)
• Ability to actively contribute to projects and divisional strategic planning
• Positive, problem-solving attitude with colleagues and partners
• Strong follow-through on assignments
• Ability to maintain strong internal coordination of objectives through relationships, agenda-driven meetings, email, and appropriate elevation as issues arise
• Reliable and secure internet/data connection and flexibility for using a personal device for internet connectivity during business travel. A cost offset is provided by CSG

How you apply:

If you're interested in helping us drive change across the country, you should upload the following elements with your application:

1. Cover letter
2. Resume (this should include a comprehensive list of related professional, internship, and volunteer experience with applicable dates)

We will consider all paid and unpaid experience relevant to this position, including internships, fellowships, and volunteer activities.

Compensation will be based on experience and geography. The salary range for this position is $57,500 - $79,000. Salary ranges are subject to change based on work location and market conditions.

Our organization offers flexibility in work arrangements, allowing for remote work or a hybrid model. Candidates residing in the NYC metropolitan area will be considered for hybrid model employment.

To learn more about careers at the CSG Justice Center, and about our comprehensive benefit offerings, including medical, dental, vision, retirement, paid time off, PSLF eligibility and more, please visit our website here.

Equal Employment Opportunity Employer (veterans/people with disabilities). CSG participates in E-Verify.