Case Manager-Social and Community Services

The Case Manager will provide comprehensive case management services to support clients and displaced workers affected by wildfires, with a focus on scheduling, client support, and long-term job placement. This role includes managing caregiver and client schedules, ensuring compliance with training requirements, and coordinating services with community partners. The Case Manager will also facilitate the transition of displaced workers into caregiving roles and cooperative membership while maintaining accurate records and generating reports to meet program and grant requirements.

Key Responsibilities:

• Client Assessment and Service Planning
• Advocacy and Support
• Coordination of Services
• Documentation and Reporting
• Crisis Intervention
• Community Outreach

Duties and Tasks:

• Client Assessment and Service Planning:
  • Conduct intake interviews and assess clients' needs, strengths, and barriers to success.
  • Develop and implement individualized service plans based on client goals and available resources.
  • Monitor and evaluate progress, adjusting service plans as necessary to ensure goals are being met.
  • Manage client and caregiver schedules, track staff availability, and adjust assignments to meet service needs.
  • Provide case management to displaced workers, connect them to services, and facilitate their transition into long-term caregiving roles.
• Advocacy and Support:
  • Advocate on behalf of clients to ensure they have access to housing, healthcare, employment, education, and other necessary services.
  • Provide emotional and practical support to help clients navigate complex social and governmental systems.
  • Assist clients in understanding their rights and available resources within the community.
• Coordination of Services:
  • Maintain regular communication with external service providers, including healthcare professionals, legal aid, housing authorities, other service providers and government service programs, to ensure coordinated and effective service delivery.
  • Act as a liaison between clients and service providers to ensure all aspects of the client’s service plan are addressed.
  • Schedule and monitor caregiver training sessions, ensuring participants meet certification and compliance requirements.
  • Collaborate with partners to enhance service delivery and secure long-term employment opportunities for displaced workers.
• Documentation and Reporting:
  • Maintain detailed case notes and ensure that all client interactions, assessments, and service plans are accurately documented in the case management system.
  • Prepare regular reports on case progress, client outcomes, and program efficacy for internal review and funder requirements.
  • Ensure compliance with organizational policies, ethical guidelines, and legal standards for confidentiality and client care.
• Crisis Intervention:
  • Respond to client crises, providing immediate support and connecting clients with emergency services if necessary.
  • Develop and implement crisis management plans to assist clients during high-risk situations.
• Community Outreach:
  • Build and maintain relationships with community partners and local organizations to stay informed about resources and services available for clients.
  • Participate in community events and outreach activities to raise awareness about the organization’s services.

Other Duties:

Other Duties as Required

Required Skills and Qualifications:

• Bachelor’s degree in Social Work, Human Services, or a related field or 4 years of case management, social work or related experience (Master'sBachelor’s degree preferred).
• 2 years of experience in case management, social work, or related fields preferred.
• Strong knowledge of social service programs, community resources, and government benefits systems.
• Excellent communication, problem-solving, and organizational skills.
• Ability to work effectively with a diverse population, including individuals facing homelessness/housing instability, unstable immigration status, mental health challenges, substance abuse issues, or other socio-economic barriers.
• Ability to manage a caseload, prioritize tasks, and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office Suite and case management software.
• Bilingual skills (preferred but not required).

Desired Skills and Qualifications:

• Compassionate and client-centered approach to service delivery.
• Strong advocacy and negotiation skills.
• Ability to work independently and as part of a multidisciplinary team.
• Resilience and emotional intelligence in dealing with complex, high-stress situations.

Physical Requirements:

• Ability to travel locally for client meetings and community outreach.
• May require occasional evening or weekend work.