OpenLab Digital Outreach and Technical Assistant/College Assistant

As a leading online school in New York since 2006, the CUNY School of Professional Studies (CUNY SPS) offers the most online bachelor's and master's degree options at the City University of New York, and serves as the University's first undergraduate all-transfer college. With 26 degrees and numerous other non-degree and grant-funded workplace learning programs, CUNY SPS meets the needs of adults who wish to finish a bachelor's degree, progress from an associate's degree, earn a master's degree or certificate in a specialized field, and advance in the workplace or change careers. Consistently ranked highly by U.S. News & World Report for its online offerings, CUNY SPS has emerged as a nationwide leader in online education. The School's renowned and affordable online programs ensure that busy working adults may fulfill their educational goals on their own time and schedule. As CUNY SPS moves beyond its’ 20th year, we dedicate ourselves to engendering an innovative and transformative student-centered experience.

Duties and Responsibilities:

Reporting to the OpenLab Manager, the OpenLab Digital Outreach and Technical Assistant/College Assistant supports the CUNY SPS OpenLab project by providing technical assistance to students, faculty, and staff members using the platform. The OpenLab Digital Outreach and Technical Assistant/College Assistant will also:

• Provide technical support and platform troubleshooting services related to the OpenLab
• Respond to student and faculty inquiries related to the CUNY SPS OpenLab
• Assist students with OpenLab project development through virtual and training sessions
• Assist with the development and delivery of training with a variety of delivery methods
• Assist with the planning and carrying out of events tied to the CUNY SPS OpenLab project
• Assist in the development and maintenance of support resources, including web content, manuals and how-to-guides
• Maintain records of inquiries, support services, and other program-related activities
• Assist in the development of usage and other outcome reports
• Perform research on software updates, plugin functionality and compatibility, and ability to effectively summarize findings
• Perform other duties as assigned

Preferred Minimum:

• High school diploma/GED

Preferred Qualifications:

• Associate’s degree or higher
• Experience with web development tools and software, including WordPress, HTML, CSS
• Comfort with technology, web-based platforms, and the ability to upskill quickly
• Experience providing technology support
• Proficiency with Microsoft Office Suite
• Experience creating and editing multimedia (e.g., recording presentations, editing videos, annotating, etc.)
• Excellent oral and written communication skills
• Detail, results, and solutions-oriented
• Ability to work both independently and collaboratively in a team environment

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.

CUNY SPS is an Equal Opportunity/Affirmative Action/IRCA/Americans with Disabilities Act Employer:

https://sps.cuny.edu/about/policies

The CUNY School of Professional Studies complies with the Clery Act and copies of its annual report on security policies and statistics are available in its Security Office.

Selected applicants must pay fingerprint and filing fees (full-time CUNY students are excluded from fingerprint fee).

All prospective candidates must be able to be certified as eligible to work under the provisions of the Immigration Reform and Control Act.

The CUNY School of Professional Studies verifies education and experience statements.