Regional Associate Manager – Midwest

Organization Summary: Project Sunshine’s mission is to bring the healing power of play to children with medical needs through trained and dedicated volunteers Our programs include in-person play with patients (Here to Play), curated activity kit deliveries (Kits for Play), and live, virtual play sessions (TelePlay). Over 18,000 trained volunteers deliver programs that provide opportunities for creative expression, socialization, intellectual stimulation, and sensory integration to more than 200,000 pediatric patients and families each year. Our unique volunteer engagement model allows community groups, colleges, and corporations to create moments of connection with pediatric patients, caregivers, and families providing child and family-centered, play-based programming. Project Sunshine partners with 500 medical facilities across the U.S. and in three international locations.

Job Overview: The Regional Associate Manager is responsible for managing and expanding a portfolio of volunteer chapters and medical facility partners in the Midwest region (TX, LA, MO, IL, IN, MI, WI, MN). This role is central to ensuring the success and growth of Project Sunshine’s volunteer-driven initiatives, bringing joy and comfort to pediatric patients and their families. The Associate Manager will focus on managing the recruitment, onboarding, and training of volunteers, while fostering strong relationships with medical facilities, Child Life Specialists (CCLS), physicians, nurses, and other healthcare professionals.

Key Responsibilities:

Volunteer Management:

• Lead the Project Sunshine process for recruitment, training, and onboarding of all volunteers across the regional portfolio.
• Interview and onboard new chapters in response to requests from medical facilities for Project Sunshine programs
• Provide ongoing support, development, and relationship-building with individual volunteers, chapter leaders, and executive board members.
• Innovate and implement new strategies to engage volunteers based on regional needs and feedback.
• Off-board and/or decline volunteers that do not align with Project Sunshine's standards and procedures.

Medical Facility Partnership:

• Conduct introductory calls and onboarding for medical facilities considering Project Sunshine partnership in the region.
• Troubleshoot and manage communications with all CCLS, healthcare professionals, and medical facilities in your region.
• Cultivate relationships with key stakeholders at each medical facility, ensuring long-term engagement and partnership.
• Off-board and/or decline facilities that do not align with Project Sunshine's standards and procedures.

Growth & Innovation:

• Carry out the national strategy within your region to expand both volunteer and medical facility portfolios by identifying new opportunities and partnerships within the region.
• Implement engagement strategies to improve volunteer retention and program delivery.
• Collaborate with the Associate Manager of Programs to support innovative programming that aligns with Project Sunshine’s mission.

Program Tracking & Reporting:

• Manage and maintain accurate program tracking and reporting for all regional activities, ensuring data-driven insights for continuous improvement.
• Provide regular reports on program progress, challenges, and achievements.

Community Building:

• Foster a sense of community among volunteers, healthcare partners, and other regional stakeholders.
• Travel within the region to visit chapters and medical facilities, strengthening relationships and assessing program delivery on the ground.

Communication & Engagement:

• Regularly communicate with chapters and medical facilities to alert them of upcoming deadlines, share available resources, and provide updates on Project Sunshine initiatives.
• Highlight opportunities for volunteers and healthcare partners to get further engaged with the organization, such as training sessions, special events, and new programs.
• Ensure consistent, clear, and timely communication to keep all stakeholders informed and engaged.

Upholding Standards:

• Uphold and model Project Sunshine’s values and mission in all interactions and engagements.
• Ensure all programs are delivered in accordance with organizational standards and best practices.

Qualifications:

• Based in the Midwest and have willingness to travel within the region to meet with partners and volunteers.
• BA required, Master's preferred.
• Minimum of 5+ years of clinical experience in Child Life, social work, volunteer management, program development, or healthcare-related fields.
• Demonstrated passion for pediatric patients, healthcare, and volunteerism.
• Strong interpersonal and communication skills, both written and verbal.
• Excellent organizational skills and the ability to manage multiple priorities simultaneously.
• Self-starter with the ability to work independently and collaboratively in a team environment.
• Experience in relationship-building with a wide range of stakeholders, including healthcare professionals, volunteers, and community members.
• Must obtain a valid driver's license.
• Must be able to lift 50lbs.