Receptionist

Summary:

The Neighborhood Developers (TND) is hiring a Receptionist to manage the front desk. Are you interested in affordable housing? Do you want to support community members who are trying to access essential services? Do you have friendly personality? If you answered yes to any of these questions, this position could be for you!

Overview:

TND is a non-profit community development organization with a mission to create strong neighborhoods enabling community members to secure a stable home, achieve economic mobility, and determine their own future. We build affordable homes, support households to achieve greater financial mobility, and organize community leaders on issues related to neighborhood conditions as well as social and housing justice. TND’s headquarters is in Chelsea, where it has operated since 1978. The organization was invited into Revere in 2010, and since 2018, we are also offering some of our services in Everett. For more information see www.theneighborhooddevelopers.org.

The Receptionist will welcome and guide clients and other visitors to the right place and service, answer the phone, and manage the smooth operation of a lively office.

Duties and Responsibilities:

• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate team member or service.
• Answer, screen, and forward incoming phone calls.
• Ensure the reception area is presentable, with all necessary stationery and material (e.g., pens, forms, and brochures).
• Provide basic and accurate information in-person and via phone/email.
• Receive, sort, and distribute daily mail/deliveries (including checks).
• Deposit checks remotely.
• Set up for board and other meetings, including compilation of board packets.
• Monitor the need for and order all office supplies for the organization.
• Maintain office security by following safety procedures and controlling access via the reception desk.
• Coordinate with property management company regarding repairs.
• Support organizational events.

Desirable Qualifications:

• Experience in an office setting and familiarity with office procedures.
• Work experience as a receptionist, front office representative, or similar role.
• Proficiency in Microsoft Office Suite.
• Bilingual in English and Spanish (required).
• Hands-on experience with office equipment (e.g., copiers, printers, and fax machines).
• Customer service experience.
• Solid written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.
• Multitasking and time-management skills, with the ability to prioritize tasks.

To Apply:

Send a cover letter and a copy of your resume.

TND is committed to bringing members onto our team who are passionate about our mission and reflect the diversity of the communities we serve.