Program Manager, Clinical Affiliate program

Organizational Background: The LoveYourBrain Foundation is a US-based nonprofit that improves the quality of life of people affected by traumatic brain injury (TBI) through programs that build community and foster resilience. We believe that mindfulness, yoga and community are essential to transforming the wellbeing of people impacted by TBI. That’s why we pioneered our Yoga, Retreat, and Mindset programs to empower our community with new tools, resources, and connections. Through the Clinical Affiliate program, LoveYourBrain envisions resilience-based yoga with psychoeducation programs as a standard of care for patients with brain injury and their families. The Clinical Affiliate program is a partnership model between LoveYourBrain and neurorehabilitation facilities across the U.S. and Canada. We train and offer technical assistance to our partners to integrate the evidence-based LoveYourBrain Yoga program into outpatient and inpatient service. We also conduct extensive outreach with clinical, advocacy, and community-based stakeholders to raise awareness about the benefits of mindfulness, yoga, and social connection for brain injury. We are engaged in ongoing research to evaluate the impact of our programs and contribute evidence-based practices for making yoga more accessible to the brain injury community.

Position Summary: The Program Manager will manage the LYB Clinical Affiliate program administration, sustainability, and expansion, as well as outreach efforts to engage key stakeholders in the medical and advocacy communities in our work. This role requires a dynamic clinical program administrator with demonstrated expertise bridging clinical care and mindfulness-based programming, teaching adaptive yoga, understanding of inpatient and outpatient neurorehabilitation systems, and is dedicated to promoting accessible holistic health programming for the brain injury community. This role must feel confident presenting both technical and mindfulness-based experiential content to raise awareness evidence-based benefits of yoga, mindfulness, and social connection for brain injury,

LoveYourBrain believes that TBI, caregiving, and the intersections where our organization works--namely within healthcare, yoga, and wellness spaces--disproportionality impact the most marginalized in our society, including BIPOC, LGBTQIA+, women, non-binary people, people living with disabilities, people with intersecting identities, and others with lived experience being part of marginalized communities. We believe these communities must be centered in the work we do. Therefore we strongly encourage applications from people with these identities or who are members of other marginalized communities.

Essential duties and responsibilities

Administration

• Contributes to the Clinical Affiliate program and outreach strategic plans
• Manages administrative tasks, including program budget, communications with partners, program email account, website updates, and Standard Operating Procedures
• Manages program and outreach data in Salesforce and in google platform
• Tracks programmatic Key Performance Indicators for external and internal purposes
• Grows and develops Clinical Affiliate program quality through program assessment, quantitative analysis, qualitative feedback, partner feedback
• Independently manage annual renewal process including sending invoice, review of annual contract in collaboration with legal team

Data collection and monitoring

• Track KPIs for Clinical Affiliates and outreach on a monthly basis
• Manage customized data collection procedures (i.e., google forms) for each Clinical Affiliate based on their priorities
• Produce impact reports to synthesize progress towards program goals
• Engage Clinical Affiliate partners quarterly to ensure data and attendance is being collected and adjust processes as needed

Growth

• Independently identify and secure new Clinical Affiliates to meet program expansion goals
• Independently onboard new Clinical Affiliates by customizing the program to their clinical context and data collection procedures

Quality Assurance

• Oversee retention of LYB-Trained Yoga Teachers on site and ensure there is a consistent primary contact and at least 2 LYB trained clinicians at all times
• Provide ongoing technical assistance with program implementation to ensure successful adaptation of LYB Yoga curriculum in each clinical context
• Manage mentorship calls as requested with Clinical Affiliates

Outreach

• Identify and manage strategic partnerships with individuals and organizations (e.g., clinical facilities, BIAs) to enhance awareness about LYB programming
• Conduct outreach presentations (e.g., in-services, national and local academic conferences, webinars) to raise awareness about LYB Mindset and other programming
• Present at academic and advocacy conferences to raise awareness evidence-based benefits of yoga, mindfulness, and social connection for brain injury, includes travel
• Organize and execute outreach trips (3-5x per year) to engage key stakeholders in our work
• Present inservice to clinical staff (i.e. PT, OT, SLP, RT, MD, PsyD, etc.) to support referrals to Clinical Affiliate program and promote a ‘LYB culture’ on site
• Manage onboarding and activation of network of Clinical Connectors, a cohort of 20+ clinician program champions
• Works closely with the Comms and Marketing team to produce program outreach content (e.g., info cards, in-service ppts)

Communications

• Independently manage communications with 10-20 Clinical Affiliate partners across the U.S. and Canada
• Collaborate with LYB communications team to create partnership announcements with new Clinical Affiliates (i.e. newsletter, social media) and periodic spotlights to highlight their work to broader LYB audience

In addition:

• Opportunity to support the Health Professional LYB Yoga Teacher Trainings
• Opportunity to serve on Equity Team to advance our vision of being a more equitable, anti-racist organization
• Opportunities to attend and support the program delivery of LYB Retreats
• Willingness and flexibility to contribute to projects outside of your primary scope of work.

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Minimum Requirements:

• At least 3-10 years experience in managing wellness programming, preferably involving yoga or mindfulness, in clinical contexts
• Excellent verbal and written communication skills, including the ability to effectively engage leadership in medical and research environments
• Strong clinical program growth and operations experience, including demonstrated ability to pitch new programs to clinical leadership, secure and steward new program locations
• Strong understanding of evidence-based clinical practice, and demonstrated experience presenting research findings to convey benefits
• Demonstrated expertise presenting both technical and mindfulness-based experiential content to raise awareness evidence-based benefits of yoga, mindfulness, and social connection for brain injury
• Ability to travel quarterly to engage Clinical Affiliate partners and other neurorehabilitation facilities for outreach purppses
• Proficient in working with Salesforce, Microsoft Office Suite, Google platform, and Zoom
• Strong interpersonal skills, as well as a passion for solving problems and actioning solutions in an iterative capacity, with a community centered approach
• Highly-developed organizational skills with a keen attention to detail, and a demonstrated ability to effectively prioritize tasks and meet deadlines
• Bachelor’s degree (or equivalent)

Qualifications and skills strongly preferred:

• Experience with people affected by traumatic brain injury or other neurological conditions
• A depth of understanding in program management and administrative operations for yoga and/or mindfulness programs in clinical contexts

Physical Requirements:

• Travel in the US and Canada by air and/or car (must have license, passport)
• Drive a car

Work Environment:

• Ability to effectively work remotely
• Ability to work on a computer for up to 8 hours per day
• Ability to talk over the phone or video conferencing (multiple times a day)
• Ability to work over weekends (occasionally)

LoveYourBrain is committed to providing reasonable accommodations for qualified individuals. If you need a reasonable accommodation for any part of the employment process, please email us at kyla@loveyourbrain.com and let us know. LoveYourBrain is an Equal Opportunity Employer and actively seeks candidates from diverse backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.