Director of Operations ( virtual)

NAPHSIS

The National Association for Public Health Statistics and Information Systems (NAPHSIS) is the national membership association for vital records and health statistics offices in the United States. The Association provides support to members through training, advocacy, national contract negotiations, resource development and data exchange and verification systems.

Job Summary

The Director of Operations will be responsible for overseeing the daily operations of the Association, ensuring efficiency and effectiveness in all processes, managing the overall budget, maintaining internal policies and managing association contracts. The Director will also be part of the NAPHSIS leadership team and will have input on the overall strategy of the association.

Key Responsibilities:

Leadership and Management: Ability to lead and manage a team, providing direction, support, and motivation to achieve organizational goals while fostering a positive and productive work environment. Oversee the day-to-day operations, including budgeting and resource allocation. Monitor and report on operational performance, identifying areas for improvement. Develop and implement business policies and procedures to improve organizational operations and effectiveness.

Strategic Planning: Skills in developing and implementing strategic plans to improve operational efficiency and achieve association’s goals. Developing and implementing a business schedule and operations timeline for the association. Developing strategies and objectives that improve performance, continuity, efficiency, and profitability for the association. Developing and reporting on operational KPIs as measurements of success.

Communication: Excellent verbal and written communication skills to interact effectively with staff, members, stakeholders, and partners. Communicating updates about new and/or updated policies and procedures through appropriate channels.

Problem-Solving: Strong analytical and problem-solving abilities to identify issues, develop solutions, and make informed decisions. Collaborate with other teams to streamline processes and improve member services. Identifying potential operational issues and recommending solutions to maximize efficiency and meet goals.

Financial Acumen: Understanding of budgeting, financial management, and resource allocation to ensure the association's financial health. Supervising the budgeting, tracking and renewal of operational accounts for the organization.

Project Management: Ability to manage multiple projects simultaneously, ensuring they are completed on time and within budget. Planning, executing and overseeing operational projects, ensuring timely and successful completion.

Interpersonal Skills: Strong interpersonal skills to build and maintain relationships with members, partners, and vendors. Facilitating growth, collaboration, and knowledge sharing within the operations team to foster continuous improvement and solve complex problems.

Supervisory Skills: Supervising the association’s operations staff, providing guidance and support through regular check ins and progress tracking, ensuring work aligns with project objectives and association’s strategic plan, adheres to timelines and both sets and meet high-quality standards for the team.

Compliance and Regulatory Knowledge: Familiarity with relevant regulations and policies to ensure the Association operates within legal and ethical guidelines. Ensure compliance with all relevant regulations and policies. Developing or updating comprehensive documentation, including Standard Operating Procedures (SOPs). Updating and maintaining accurate supplier and partner accounts.

Adaptability: Flexibility to adapt to changing circumstances and handle unexpected challenges effectively. Managing and executing ad-hoc tasks and unexpected operational needs to ensure smooth day-to-day business operations.

Technology Proficiency: Proficiency in using relevant software and tools to streamline operations and improve efficiency. Liaising with IT service providers, vendors, and NAPHSIS staff colleagues, to address issues and implement upgrades related to operational and/or organizational IT systems and software to improve organizational operations effectiveness.

These skills help ensure that the Director of Operations can effectively oversee the association's activities, drive improvements, and support the organization's mission and goals.

As with all NAPHSIS staff positions, special projects and other duties not included here may arise and be assigned to this staff position. All NAPHSIS staff members are expected to assist with office-wide projects requiring a team effort.

Qualifications and Requirements:

• A bachelor’s degree or the equivalent experience is required
• Minimum of 8 years of experience in operations management, strategic planning and policy development
• Proven leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong service orientation, and an understanding of the importance of developing effective working relationships with users.
• Proficiency in Microsoft Suite, Adobe, QuickBooks, Bill.com, and Association Management Software.
• Ability to pass a background and reference check is required
• A combination of education, certification, and experience may be considered.

Working Conditions:

This is a fully virtual role and requires the individual to have the self-discipline to manage time, tasks, and deadlines on their own. NAPHSIS adheres to a Results-Only Work Environment (ROWE). For more information, please visit https://www.gorowe.com

Staff in this position should be prepared to:

• Participate on camera in video meetings.
• Lift moderately heavy objects like physical equipment or meeting materials weighing up to 40 pounds.
• Perform occasional evening or weekend work.
• Travel within the U.S. occasionally (at least 4 times per year) which may include traveling by car, airline, and/or public transportation to destinations in the United States.

Salary Range: $100,000 - $130,000 annually (Salary commensurate with experience and qualifications)

To Apply: Please submit your resume and a cover letter detailing your experience and interest in the position to sngarsanet@naphsis.org.

No phone calls please

Incomplete applications will not be processed.

• POSTING CLOSING DATE: December 20th,2024