Receptionist/Member Services Coordinator

FAIRFAX, VA - The Fairfax Bar Association (FBA), a voluntary association of 2,000 members, seeks a motivated, self-directed Receptionist/Member Services Coordinator to oversee its membership retention and recruitment efforts, as well as provide general administrative support for the office. Incorporated in 1976, the FBA operates 10 committees and 14 practice sections, as well as several programs including continuing legal education, lawyer referral service, and member recruitment and services. It is affiliated with the Fairfax Law Foundation and the Fairfax Public Law Library.

The Receptionist/Member Services Coordinator is responsible for providing daily general and administrative support to the association by greeting all FBA visitors and guests, as well as serving as the main point of contact for members and others who call into the association’s main phone line. The Coordinator’s role is to develop and manage membership campaigns; Manage all aspects of member recruitment and retention (includes tracking, reporting, invoicing, communications, and marketing); Oversee data management, including the collection and organization of member information, renewal invoicing, and new member processing; Work with executive director and staff to develop and implement membership marketing efforts; and Assist in development of direct communication strategies as it concerns members including updating the website and database.

Additional responsibilities include:

• Procurement of office supplies
• Processing the distribution of incoming and outgoing mail and packages
• Full phone coverage during operating hours
• Maintaining a calendar of meetings and events
• Assisting on special projects/programs/events as assigned

Requirements:

College Degree preferred. The Receptionist/Member Services Coordinator must have the ability to interact effectively with Association Members, staff, and the public. Candidate should have excellent communication, customer service and organizational skills as well as the ability to prioritize workload. Candidate should be proficient at an intermediate level with Microsoft Word, Excel and Outlook as well as have a familiarity with database entry and management. Must be friendly, detail oriented, able to take ownership of multiple projects, and able to work autonomously.