Rapid Re-Housing Case Manager

Job Title: Case Manager, Rapid Rehousing

FLSA Status: Full-time, Exempt

Department: Rapid Rehousing

Reports To: Case Manager Supervisor

Direct Reports: None

Date Issued: February 1, 2019

Date revised: July 4, 2023

Housing Up is one of the leading non-profit organizations in Washington, DC providing the full spectrum of housing and supportive services to more than 700 homeless and at-risk families so that they can transform their own lives. Housing programs include permanent supportive, rapid rehousing, transitional, and affordable rental housing. Supportive services include case management, employment services, clinical services, housing counseling, resident services, life skills, and youth programming.

Position Summary

Under the direction of the Rapid Rehousing Case Manager Supervisor, the Rapid Rehousing Case Manager is responsible for providing home-based case management services for families who have recently experienced homelessness. The primary goal is to assist families in addressing the barriers to maintaining permanent housing using a strengths-based, Housing First approach. Functions performed include family goal planning, connection to community resources, home visits, rental payment monitoring, landlord engagement, and problem solving with other case managers. Work is accomplished by advising and motivating program participants to accomplish goals in their Housing Stabilization Plan.

Essential Functions

• Coordinate with Housing Up’s housing team to locate housing options for families in the relocation process;
• Develop and update Housing Stabilization plans with program participants using a family case management approach, assisting them to set and prioritize short and long-term goals;
• Complete monthly home visits to support families in performing the tasks required to maintain housing stability, including on-time payment of rent and household maintenance;
• Conduct regular family bio-psycho-social assessments utilizing the FSPDAT tool;
• Work with the family to resolve issues with the landlord, as needed;
• Provide referrals as needed to Housing Up supportive services including housing, clinical and employment services and work collaboratively as a team to advance the goals of the client;
• Maintain client records in various database systems and document interactions with families in the standardized note format;
• Capture weekly and monthly statistics and other required reports as directed;
• Maintain effective working relationships with other agencies to which (and from which) participants may be referred, regularly contributing to Housing Up’s resource directory/database;
• Participate in Housing Up special events, helping to share information about Housing Up and working, as needed, to ensure event success; and
• Other duties as assigned.

Required Qualifications

• Bachelor’s degree in human services or related field (preferred) OR high school diploma/equivalent and 3 years of direct service experience;
• Experience working with families, homelessness, mental health, and/or substance abuse that reflects an understanding of the causes of homelessness;
• Working knowledge of the strengths-based, client-centered approach and the Housing First philosophy;
• Demonstrated cultural competence;
• Excellent interpersonal and conflict resolution skills;
• Excellent listening and problem-solving skills;
• Strong oral and written communication skills;
• Knowledge of community resources available to families;
• Strong organizational skills;
• Ability to be flexible and adapt to rapid change within a fast-paced, growth-oriented environment;
• High confidence level in working independently;
• Possess and maintain a positive, solutions-oriented approach;
• Knowledge of and ability to use computers and related technology efficiently; and
• Valid driver’s license/reliable transportation.

Work Environment/Physical Effort

• Must be willing to travel to different locations throughout Washington, DC and perform home visits in any neighborhood;
• Requires ability to sit up to 3-6 hours per day with intermittent occasional walking and standing;
• Housing Up office hours are 9 a.m. - 5 p.m., but case managers are expected to adjust their schedules to accommodate case management needs and perform visits on evenings and weekends as needed.
• Attend staff meetings and other meetings as required by supervisor.

Salary and Benefits

Salary $50,000-$55,000 (Depending on qualifications and experience). This position is eligible for a $2,000 sign-on bonus!

Housing Up offers a competitive benefits package including health insurance, retirement plan with company match, paid vacation and sick leave, commuter benefits, summer Fridays, tuition assistance, new hire/referral bonuses, professional development budgets, and a work environment aimed at a healthy work-life balance.

Vaccine Protocol

Housing Up has made the safety of our clients, staff, and our surrounding communities a top priority. As part of that commitment, all staff are required to be vaccinated against COVID. As a prospective and/or new employee at Housing Up, you will be required to comply with the organization’s vaccination protocol. Proof of full vaccination will be required before the start of employment to work at any Housing Up location. Prospective or new employees may seek a medical or religious exemption to the vaccination requirement from human resources and must have an approved exemption prior to the start of their employment. Failure to provide proof of vaccination or to obtain approval for medical or religious exemption will result in the offer of employment being rescinded.

Housing Up is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.