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Nonprofit
Director of Operations
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Description
Position: Director of Operations
Reports To: Executive Director
FLSA Status: Exempt
About the Organization:
The Community Health Worker Coalition for Migrants and Refugees (CHWCMR) has been empowering
and supporting migrants and refugees across Washington State since 2014. Our mission is to increase
the capacity and competencies of Community Health Workers (CHWs) and Community Champions to
meet the needs of their underserved communities. We achieve this by creating sustainable
opportunities, implementing innovative solutions, and cultivating productive partnerships. Our vision is
to achieve health equity, social, and environmental justice in the communities we serve. We value
compassion, respect, honesty, leadership, integrity, and hard work, and we strive to be accessible and
trusted members of the community.
Job Summary:
The Director of Business Operations serves as a key member of the executive team, participating in the
strategic planning and leadership of CHWCMR. This position is instrumental in budgetary considerations
and ensuring the day-to-day operational and financial health of the organization.
Essential Functions:
Oversee and Manage Non-Profit Operations:
o Human Resources: Lead HR initiatives, including recruitment, onboarding, performance
management, and employee relations.
o Finance: Oversee financial planning, budgeting, accounting, and reporting to ensure
financial stability and transparency.
o Contracts: Manage grant contracts and agreements, ensuring compliance and alignment
with organizational goals. Maintain and strengthen relationships with key partners and
stakeholders.
o Outreach: Develop and implement outreach strategies to enhance the organization's
visibility and impact.
o Customer Service: Ensure high-quality customer service and support to all stakeholders
including participants, community health workers, donors, and funders..
o Legal: Oversee legal matters, ensuring compliance with all relevant laws and regulations.
- Strategic Planning and Execution:
o Collaborate with the Executive Director, CHWCMR Board, and other leaders to define
and refine the organization's strategic plan.
o Ensure the timely and effective execution of strategic initiatives and projects.
Organizational Leadership:
o Provide leadership that aligns with the organization's mission and strategic goals.
o Drive operational and financial performance, working closely with the Executive Director
and the CHWCMR Board.
o Partner with the Executive Director and other leaders to achieve favorable financial
outcomes, including profitability, cash flow, and fundraising.
o Set ambitious and achievable goals for performance and growth.
o Lead efforts in budgeting, forecasting, and resource allocation to support organizational
priorities.
o Make informed and timely decisions based on data and insights and consider the
potential impact of decisions on various stakeholders.
o Articulate ideas and expectations clearly to team members and foster open and
transparent communication within the team.
o Delegate tasks effectively to team members based on their strengths and empower
team members to take ownership of their responsibilities.
o Address and resolve conflicts promptly and constructively and promote a positive and
collaborative team environment.
o Demonstrate empathy and understanding towards team members and manage one's
emotions and those of others effectively.
o Adjust leadership style to suit different situations and team dynamics and embrace
change and guide the team through transitions smoothly.
o Provide guidance and support to help team members grow and develop.
Compliance:
o Serve as the Compliance Officer, ensuring adherence to all policies, procedures, and
legal requirements.
o Conduct regular reviews and updates of policies and procedures to maintain
compliance.
o Participate in and oversee legal investigations as needed.
Risk Management:
o Develop and oversee risk mitigation plans
o Coordinate with various departments to implement risk controls.
Board of Directors:
o Actively participate in Board of Directors meetings, providing updates and insights on
organizational performance and strategic initiatives.
o Ensure the board is well-informed about the organization's condition and key
influencing factors.
Required Education and Experience:
- Undergraduate degree in business or related field
- 7 years: operations and financial management experience
- 3 years: director level experience
- Strong business acumen and presentation skills
- Prior non-profit experience
Preferred education and experience:
- MBA, MHA, or MPH preferred
- Effective written and communication skills in English
- Bilingual Spanish/English
- Prior work with BIPOC communities
Position: Director of Operations
Reports To: Executive Director
FLSA Status: Exempt
About the Organization:
The Community Health Worker Coalition for Migrants and Refugees (CHWCMR) has been empowering
and supporting migrants and refugees across Washington State since 2014. Our mission is to increase
the capacity and competencies of Community Health Workers (CHWs) and Community Champions to
meet the needs of their underserved communities. We achieve this by creating sustainable
opportunities, implementing innovative solutions, and cultivating productive partnerships. Our vision is
to achieve health equity, social, and environmental justice in the communities we serve. We value
compassion, respect, honesty, leadership, integrity, and hard work, and we strive to be accessible and
trusted members of the community.
Job Summary:
The Director of Business Operations serves as a key member of the executive team, participating in the
strategic planning…
Level of Language Proficiency
Bilingual in Spanish/English preferred
Bilingual in Spanish/English preferred
Location
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