Director of Technology Services

The Director of Technology Services is a strategic, results-oriented professional leading the Information Technology department. The Director of Technology Services will oversee all technology-related activities, with the exception of show production technologies. The successful candidate will be someone who is excited by the prospect of working for a premier non-profit arts organization, has excellent communication and management skills, a strong customer-service orientation and is fascinated by how AI and other new technologies can be used to improve the business operations and bottom-line success of Roundabout Theatre Company.

This is some of what the Director of Technology Services will do:

• Manage all infrastructure in and between five locations, including administrative offices and four theater locations
• Ensure that the technical environment is secure, stable, and supportable, including final responsibility for systems and data security and user security training
• Oversee desktop support for approximately 175 full time users and an additional 50 temporary and part time users
• Support for the Sales and Analytics Department’s administration of the Tessitura ticketing/CRM system and use of the system organization wide.
• Phone systems servicing both business users and the in-house call center
• Management of the Roundabout Intranet to provide access to organizational resources and foster collaboration and communication for all departments and staff
• Manage technology planning and future-proofing for two upcoming major theater renovations
• Portfolio and Project Management servicing all of the above
• Develop and manage all annual and project budgets
• Develop and manage an annual and 3-yr IT strategic plan, in close coordination with the organization’s approach to strategic planning
• Manage all in-house and consulting staff as well as external vendors
• Craft and maintain IT policies including those for security, privacy and use of systems
• Responsibility for PCI compliance, reporting and attesting
• Report regularly to Senior Management and key stakeholders on overall project status
• Ensure that the Information Technology department is transparent and open in its delivery of services
• Research and develop technology innovation to improve service to Roundabout staff and the constituents we serve
• Represent Roundabout in various communities such as CIOArts

This is some of what the Director of Technology Services will bring:

• At least 5-10 years of progressively senior roles in IT, with at least 3 years in a leadership role
• A strong technical background in infrastructure management and organizational IT service
• A strong orientation towards project and portfolio management and customer service
• Demonstrated interest in and knowledge of using new technologies to streamline organizational operations and improve efficiency
• Strong leadership, communication, and collaboration skills
• Experience working in a large nonprofit a plus
• Experience with Tessitura a strong plus
• Experience with web development and SDLC, cloud migrations and managed services preferred
• Exposure to and/or experience with the following technologies:
  • MS Windows, MS SQL Server, and associated tools
  • Microsoft 365, including organizational use and administration of Active Directory, Exchange/Outlook, OneDrive, SharePoint, Teams and associated products as well as expertise in Word, Excel, PowerPoint and knowledge of other Office desktop products
  • Microsoft Defender suite
  • Fortinet firewalls and switches
  • Sysaid/help desk ticketing systems
  • Tessitura/ticketing and CRM systems
  • Financial Edge/accounting systems
  • ADP Workforce Now/HR systems
  • Five9/Call Center systems

This is a full-time position with all standard Roundabout benefits. The salary for the role is $170,000–$190,000 annually.

TO APPLY:

Please forward cover letter and resume in PDF or Word format to jobs@roundabouttheatre.org and use code DTS-0425 in the subject line.

If you require reasonable accommodation to participate in the interview process, please indicate in your email. No phone calls please.