Helpline Specialist II

Partnership to End Addiction is a national nonprofit uniquely positioned to reach, engage and help families impacted by addiction. With decades of experience in research, direct service, communications and partnership-building, we provide families with personalized support and resources — while mobilizing policymakers, researchers and health care professionals to better address addiction systemically on a national scale. For more information, visit www.drugfree.org.

We are seeking two bilingual, part-time helpline specialists to provide direct services over phone and digital channels to family members connecting with the Partnership helpline about a loved one’s substance misuse. This is a remote role.

This position is expected to be funded through December 2026. Duration of this position is dependent on continued funding for the role.

Responsibilities of the job include:

• Demonstrate and reflect the mission and values of the organization.
• Proactively coordinate and collaborate with colleagues to fulfill mission and objectives of the job.
• Provide support by:
  • Assessing needs of significant others
  • Employing CRAFT, Motivational Interviewing and other evidence-based practices to plan next steps, increase hopefulness and self-efficacy
  • Directing parents/caregivers to appropriate services and resources
  • Addressing crisis situations when necessary
• Provide direct services via digital messaging and phone calls to concerned significant others contacting the Helpline.
• Actively participate on camera in weekly video team meetings
• Meet with individual supervisor on regular basis
• Work independently in remote location
• Work at least three shifts per week during the following hours for a total of 10-15 hours/week, with flexibility to cover additional shifts, as available:
  • Weekdays 4-8pm ET,
  • Weekends 12-5pm ET

Qualifications:

• Relevant experience and/or training, including:
  • Graduate degree in relevant field such as clinical social work, counseling, psychology or closely related field, or
  • Bachelor's degree in relevant field such as psychology, social work or closely related field, plus 2+ years of relevant full-time work experience, or
  • 4+ years of relevant full-time work experience
• 5+ years’ experience in crisis intervention, addiction and/or family work preferred, 2+ years required.
• Organized and detailed with strong writing and communication skills
• Strong interpersonal communication skills with the ability to convey empathy, understanding and guidance for parents/caregivers
• Bilingual (English/Spanish) - fluency reading, writing, and speaking both languages is required.
• Cultural awareness and sensitivity

Partnership to End Addiction is proud to be an equal opportunity employer. We are committed to building a work environment that will ensure the success of our employees and the fulfillment of our mission. Our goal is to seek candidates from a variety of backgrounds with different perspectives and relevant skills, who are representative of the people and communities we aim to serve.

Learn more about working at Partnership to End Addiction.

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact Human Resources at employment@toendaddiction.org.