Adult Protective Services Case Manager

Job Description: Performs entry-level adult protective services work.Work involves obtaining information and investigating complaints of alleged abuse, neglect, or exploitation of adults with disabilities and the elderly, and participating in taking corrective action. Monitors service plans to ensure that the needs of the elderly or disable adults are being met. Participates in community activities and in-services for the purpose of publicizing the APS Program through organizing community education programs. Completes a 6-month Adult Protective Services Basic Worker Training approved and conducted by Rutgers School of Social Work.

Under general direction of the President & CEO, performs administrative duties and policy interpretation related to the management within a division in FOCUS or of related operational units or program areas. Key responsibilities include developing division goals and objectives, managing staff through direct and subordinate coordinators, developing policies and procedures related to division activities, developing and administering division budgets, conducting short- and long-range planning, and performing related work as required.

Key Duties:(Duties are illustrative and not inclusive and may vary with individual assignment.)

• Develops and directs the implementation of goals, objectives, policies, procedures, and work standards for assigned division; interprets and complies with all applicable federal and state regulations.
• Monitors and directs daily operations to ensure that policies and procedures are being followed, that goals and objectives are met, and that services are being provided efficiently and effectively; takes corrective action as necessary; personally handles the most difficult, sensitive or controversial projects for the division.
• Monitors the division’s budget; oversees financial well-being of the division by analyzing cost effectiveness and directing cost control activities.
• Completes and/or ensures that all funding reports are completed in a timely manner.
• Plans, organizes, administers, reviews, and evaluates the work of subordinate professional, technical, office support, and operational staff through subordinate levels of supervision.
• Provides for the selection, training, professional development and work evaluation of subordinate staff; makes recommendations on hiring, termination, promotion and discipline as required.
• Confers with and represents the division in meetings with the funding sources and divisions; serves as the FOCUS representative with a variety of public, business and community organizations; fosters collaborative relationships to the benefit of the division with internal and external sources.
• Prioritizes and allocates available division resources; reviews and evaluates program and service delivery, makes recommendations for improvement and ensures maximum effective service provision.
• Develops systems and maintains records that provide for the proper evaluation, control, and documentation of assigned activities; prepares and directs the preparation of a variety of written correspondence, reports, procedures, directives, and other materials.
• Assists in new proposal development and implements programs funded.
• Supervise the overall operation of the entire building complex.

Education and Experience:

Equivalent to graduation from a four-year college or university with major coursework related to the area of assignment and four years of supervisory or managerial experience within or related to the area of assignment; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above.

Physical Requirements and Working Conditions:

Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, attend meetings at various sites within and away from the Newark; strength to lift and carry materials weighing up to 10 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.

Knowledge of: (at entry):

• Principles and practices of management and supervision
• Public sector budgeting principles and practices
• Principles of effective leadership; Applicable laws, rules, ordinances and regulations
• Theories, principles and operational practices applicable to the area of assignment
• Computer applications related to the work
• Techniques for effectively representing the organization, including making effective public presentations and dealing with a variety of individuals from various socio-economic, cultural and ethnic backgrounds, in person and over the telephone

Skill in: (at entry):

• Developing division activities, goals and objectives, creating program evaluation tools and evaluating the effectiveness of the division
• Applying theories, principles and procedures in the area of assignment
• Supervising and evaluating staff, directly and through multiple levels of supervision
• Managing multiple tasks, often with competing deadlines
• Providing leadership and motivating staff
• Making effective presentations to individuals and groups
• Developing, implementing, Interpreting and explaining applicable laws and regulations
• Preparing clear, concise, and informative reports, correspondence and other written materials
• Handling difficult and sensitive situations using sound, independent judgment within general policy and legal guidelines
• Communicating effectively with co-workers, supervisors, the general public, representatives of public and private organizations and others sufficient to exchange or convey information