Training & Program Manager

The National Community Reinvestment Coalition (NCRC) and its grassroots member organizations create opportunities for people to build wealth. We work with community leaders, policymakers and financial institutions to champion fairness in banking, housing and business. NCRC was formed in 1990 by national, regional and local organizations to increase the flow of private capital into traditionally underserved communities. NCRC has grown into an association of more than 600 community-based organizations in 42 states that promote access to basic banking services, affordable housing, entrepreneurship, job creation and vibrant communities for America’s working families.

Position Overview

Reporting to and working under the direction of the Director of the National Training Academy, the Manager of the Training Academy will join the department at a pivotal moment in the organization’s history. NCRC has increased the volume and scale of community benefit agreements it facilitates with financial institutions that result in billions in loans, investments and philanthropy to underserved communities and the organizations that serve them. This has resulted in an increased need for NCRC to provide its members capacity building resources that will enable them to leverage community investments into strategic wealth building vehicles, including affordable housing development, small business development, and workforce development, while accounting for race and health disparities. The National Training Academy (NTA) will be central to developing and deploying customized learning events and resources that will increase the capacity of our members.

The Manager of NCRC’s National Training Academy will continue the department’s leadership in providing federally funded housing counseling training and support the design and facilitation of learning resources that will bridge the capacity gap of NCRC members. This role will also be responsible for collecting metrics, coordinating reporting systems, and aggregating data on NTA’s courses.

As critical support for the National Training Academy, the Manager will play a large role in assisting the organization to curate resources that advance economic equity, recovery and resiliency in communities across the country. To be successful in this role, you should have solid experience organizing training, collaborating with a diverse set of stakeholders, and designing educational curriculum.

Location

This position is based in Washington, DC near McPherson Square Metro as part of a hybrid environment with Tuesdays, Thursdays, and sometimes Wednesdays in the office.

Responsibilities

Program Management and Resource Development

• Managing the implementation of department courses associated with federal and private grants, including the HUD HCT grant
• Create and maintain the training schedule and activities, monitoring and tracking financials, as well as developing grant proposals and reports
• Monitor and evaluate all courses with an emphasis on Housing Counseling training, instructors, and overall performance, and make recommendations that will help establish the Training Academy as a national training provider
• Stay up to date with HUD requirements, new direction on course requirements for housing counselors to develop a robust and comprehensive training calendar
• Create and maintain a nationally respected monitoring and evaluation system that ensures quality training and education offerings, utilizing independent, third-party evaluators where required.
• Assist in the development of department budgets for NTA, financials, quarterly and annual reports, contracts, and funding proposals
• Attend meetings, conferences, training sessions, and events at the direction of the Director of National Training Academy
• Identify and assess future and current training needs and create online learning and instructor-led trainings with the help of subject matter experts
• Develop and maintain a network of trainers and educators to deliver HCT courses and courses development with NCRC program departments to achieve NCRC’s mission
• Work with NCRC staff and contractors to maintain NTA’s software, including the learning management software, Adobe Connect and others that manage and market department courses
• Supervise the NTA Training Specialist and interns to include developing work plans, goals, and staff evaluations

Data Collection and Reporting

• Design and implement a plan to track data/results related to organizational capacity building resources to inform adjustments in project implementation
• Document successes, lessons learned and challenges in implementation
• Report department activities and results to executives, NCRC board and funders, including routine quarterly and annual reports and other reporting requirements as requested
• Document and maintain an inventory of successful tools and approaches for organizational capacity building
• Maintain excellent relationships with HUD, as well as other public and private funders
• Monitor implementation of trainings and learnings events, evaluate resource effectiveness, and document success
• Communicate with management, trainers and team members to ensure that all needs are met

Qualifications

• Bachelor’s degree in Public Administration, Education, Organizational Capacity Building, Management, or Business Administration preferred; or equivalent combination of education and experience
• Experience in adult education; creating and implementing engaging sessions in person and virtually
• Understanding of housing counseling and HUD
• Demonstrated experience with a mix of practical technical skills in financial management, project management, and governance for strengthening local partner capacity
• Proven track record managing a project team composed of several experts and fostering teamwork
• Excellent diplomacy skills and a proven ability to establish and maintain interpersonal and professional relationships with funders, including federal agencies, training counterparts and key external stakeholders
• Excellent presentation skills, verbal, and written communication skills
• Familiar with working in a multi-cultural environment and accustomed to working with people from a variety of backgrounds
• Ability to communicate effectively within all levels of the organization and external stakeholders
• High learning agility with respect to computer literacy, including competency with Microsoft Office software especially PowerPoint and Excel, and the ability to use, learn, and teach multiple software packages
• Time and project management skills, including the ability to manage and meet multiple deadlines and involve resources and people appropriately to ensure completion of projects
• Ability to create documented processes and procedures, and quickly integrate them into training courses/curriculums
• Ability to travel to project sites to oversee the implementation of trainings

Knowledge, Skills, and Attributes

• Communication: Excellent writing, editing, and verbal communication skills, with the ability to write quickly tailored messages to specific audiences and convey complex ideas clearly in writing
• Strategic Thinking: Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Project Management: Excellent organizational abilities with strong attention to detail; ability to manage multiple deadlines in highly organized and efficient manner
• Organization: Excellent attention to details and deadlines
• Teamwork: Ability to work independently, but also collaboratively in a team environment
• Technical Skills: Strong computer skills including Excel, Word, PowerPoint, project management and customer relationship management systems

How to Apply

Interested applicants may submit their cover letter and resume online at https://ncrc.org/careers/. No phone calls/emails, please.

NCRC IS AN EQUAL-OPPORTUNITY EMPLOYER.

EEO/AA

M/F/D/V