IT & Cybersecurity Manager

Position

Global Energy Monitor is seeking an IT & Cybersecurity Manager to join its Finance & Operations team. This position will consolidate the majority of GEM’s IT and cybersecurity responsibilities into one role.

The IT & Cybersecurity Manager will provide support for GEM’s fully remote staff as the primary contact for creating new accounts, answering technical questions, troubleshooting occasional issues, and guiding staff through implementing cybersecurity precautions. Our staff is global and work from home-based offices, and requires support for a variety of device types and individual needs.

As the sole member of the Finance & Operations team specializing in this area, the IT & Cybersecurity Manager will also play an important leadership role in safeguarding GEM’s infrastructure. They will remain up to date on emerging issues, advise on system improvements, and implement new policies, procedures, and platforms as needed.

This role will report to the Director of Finance & Operations, also working closely with the Finance & Operations Manager.

Applicants for this role must be United States residents, either U.S. citizens or permanent residents.

The Challenge

According to the Intergovernmental Panel of Climate Change (IPCC), we have less than a decade to make massive and unprecedented changes in the global economy to avoid the worst impacts of climate change. To meet that challenge, Global Energy Monitor is creating trackers and other tools to provide detailed information on energy facilities, sponsors, and financing.

About Global Energy Monitor

Global Energy Monitor (GEM) is a network of researchers developing information for the worldwide climate and clean energy movement. Since the organization’s founding in 2007, GEM’s research has become an essential tool for activists, journalists, policymakers, and scientists. GEM’s data and reports are used and cited by organizations ranging from Greenpeace to The Wall Street Journal. GEM’s information is used by Bloomberg Terminals, the International Energy Agency, the IPCC, Climate Analytics, Carbon Tracker Initiative, and hundreds of others.

Location

GEM does not have a central office; instead, GEM works with employees to create suitable home offices catered to the needs of their role.

Responsibilities and Duties

Information Technology:

• Provide full range of remote technical support for 80+ person staff, including account creation, password resets, and troubleshooting on Macs and PCs.
• Manage user accounts and admin settings for Google Workspace, Asana, Slack, Zoom, 1Password, and other organizational software.
• Manage equipment standards and approve equipment requests from staff.
• Recommend and implement improvements to GEM’s IT systems and software.
• Develop and organize IT-related documentation for staff reference.
• Manage accounts for domain and website hosting.
• Manage IT needs for staff retreats.

Cybersecurity:

• Work closely with staff members to address individual security gaps.
• Coordinate annual cybersecurity awareness training and phishing simulations.
• Manage updates to GEM’s Password Policy, Device & Data Security Policy, Risk Register and other cybersecurity-related policies/documentation.
• Evaluate GEM’s cybersecurity infrastructure on an ongoing basis and identify potential areas for improvement. Recommend and implement software, policy, and approach changes.
• Develop Incident Response Plan and manage response to cybersecurity incidents if/as they arise.
• Monitor cybersecurity metrics and indicators; review staff reports of phishing and other threats.
• Coordinate as needed with outsourced website vendor about cybersecurity precautions.

AI Tools:

• Remain informed about emerging issues and opportunities with AI tools.
• Collaborate with other teams on AI policy and support.

General Operations Support:

Depending on capacity, and based on their particular skill set, they may assist the Finance & Operations team and other teams with a variety of projects, such as:

• Online/vendor research
• Staff retreat logistics
• GEM Wiki support
• Coding projects or support
• Development of knowledge base

Required Qualifications

Applicants who tailor their resume and cover letter to these requirements will be prioritized.

The following experience and skills are required for this position:

• Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or equivalent training / technical understanding.
• 2+ years of experience providing technical support in a remote-first, fully remote, or bring your own device environment.
• Strong customer service orientation.
• Familiarity with common cybersecurity threats and precautions relevant to an organization our size (80+ staff).
• Ability to navigate new software systems, guide staff in doing so, and troubleshoot technical issues.
• Fluency in English; ability to explain technical issues clearly in written and verbal formats.

Preferred Qualifications

• Experience writing and implementing IT/cybersecurity policies and supporting staff adoption.
• Familiarity with common AI tools and risk considerations.
• Familiarity with Mac and Windows operating systems.
• High level of proficiency with MS Excel / Google Sheets.
• Familiarity with AWS Services.
• Experience managing Google Workspace, Slack, Asana, 1Password and/or VPN software.
• Software development experience with high-level coding languages and understanding of RESTful design principles is a plus.

Pay and Benefits

This is a full-time, 32-40 hour-per-week, work-from-home position. The salary is $84,343.41 (32 hours) to $105,429.26 (40 hours).

Benefits include:

• 100% paid health, vision, and dental insurance for employees & contribution towards dependent coverage
• Long-term disability and worker’s compensation insurance
• Employee Assistance Program
• Retirement plan with a 5% employer match & access to a financial advisor specializing in socially responsible investing
• 4 weeks paid vacation, plus 18 holidays, 15 sick leave days, and other leave
• Remote work stipend
• Home office set up assistance and sponsorship
• Ergonomics consultation & equipment reimbursement
• Paid 12-week sabbatical leave after five years
• 14 weeks of paid parental leave
• 14 weeks of paid medical and/or gender-affirming care leave

Application Requirements

Applications will be reviewed in the order they were received. Applicants must provide a resume and cover letter.

If you have any questions regarding the application process, please contact People & Culture at hr@globalenergymonitor.org.

Hiring Practices

Equal Employment: Global Energy Monitor is an Equal Opportunity Employer. All employment determinations at GEM are based exclusively on the needs of the organization, specific job requirements, and a candidate’s individual qualifications. These determinations are made without regard to race, ethnicity, nationality, religion or belief, age, physical, mental, and/or sensory disability, sex, orientation, gender identity and/or expression, marital status, medical history, or military service. GEM is committed to providing employees with a work environment free of discrimination and harassment.

Diversity and Inclusion: Our goal is to listen, engage, and activate voices across our global organization to ensure all identity groups and perspectives are represented in our work. Our aspiration is to foster a diverse work environment and encourage women, LGBTQIA individuals, people of color, people with disabilities, older members of the community, ethnic minorities, foreign-born residents, and others from minority groups and diverse backgrounds to apply. We designed our hiring process to foster an inclusive and welcoming experience that allows candidates to feel respected, appreciated, and comfortable, thereby creating the conditions for both GEM and the candidate to determine if there is a good fit.

Accommodations: We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact shuantxhis.her@globalenergymonitor.org.

**Please be sure to add notifications@app.bamboohr.com to your contact list to ensure delivery of all correspondence from us.**