Case Management Supervisor

Background: Esperanza Immigrant Rights Project, a program of Catholic Charities of Los Angeles, Inc., is a non-profit law firm which provides community education and legal representation to immigrant adults, families, unaccompanied minors, individuals with mental health issues, and in cases involving crimmigration. Esperanza has proudly provided legal services to immigrants and their families in Southern California for over 15 years. The immigration court system does not provide court-appointed counsel to individuals facing deportation who cannot afford an attorney, so this vulnerable population relies on our community education programs to obtain critical information about the process, understand their legal options and access assistance. Esperanza’s community education programs were established to more effectively meet this need and to guide pro se immigrants through the increasingly complicated and strained immigration system. Core services of the programs include legal orientations regarding removal proceedings and legal relief; intake and follow-up services; self-help workshops; and referrals for pro bono assistance or social services. More information can be found about Esperanza at www.esperanza-la.org

The Case Management Supervisor is a senior-level position, which requires a MSW degree. This position is responsible for supervising four to five case workers who provide case management services to unaccompanied immigrant children released from federal custody. This position will also personally carries an appropriate caseload.

Responsibilities:

• Provides leadership and oversees case management services. Supervises, assigns, plans and evaluates work of assigned caseworkers.
• Reviews and approves reports and any needed paperwork.
• Approves timesheets for caseworkers.
• Represents the Family Reunification Program in the region.
• Works cooperatively with LIRS HS/PRS Regional Coordinator and Program Director.
• Ensure staff are providing services in compliance with ORR policies and procedures, and that staff are also in compliance with CCLA policies and procedures.
• Submits detailed and thorough documentation in compliance with ORR policies.
• Prepares required reports in a timely manner.
• Assesses and identifies needs and abilities of clients.
• Works with other agencies to ensure clients receive all needed services. Links clients to existing agencies and community resources, including advocacy.
• Records client-related information.
• Displays sensitivity to the client population’s cultural and socioeconomic characteristics.
• Compiles monthly statistics of services provided.
• Performs related duties as required.
• Other duties may be assigned.

Qualifications:

• Master's degree (M.A.) in social work; or four to six years of case management experience or equivalent combination of education and experience.
• Writes clearly and informatively.
• Fluency in Spanish is required.
• Frequent travel required.
• Edits work for spelling and grammar.
• Presents numerical data effectively.
• Able to read and interpret written information.
• Speaks clearly and persuasively in positive or negative situations.
• Listens and gets clarification.
• Responds well to questions.
• Demonstrates group presentation skills.
• Participates in meetings and also leads meetings.
• Handle public contact and relations effectively.
• Plan short- and long- range activities.
• Maintain accurate and orderly records.
• Develop and maintain effective working relationships.
• Analyze and resolve problems.
• Organized and direct several activities.
• Display sensitivity, tact, and responsiveness in various situations and needs.
• Maintain a high level of confidentiality.
• Use independent judgment and initiative.