RESIDENT SERVICES COORDINATOR
Reports to: Resident Services Manager/Associate Director, RS
Status: Full-time, Non-Exempt
About True Ground
True Ground Housing Partners is a nonprofit affordable housing developer that works throughout the Washington, DC metro region. True Ground exists to provide quality affordable housing and resident-centered programming to help our residents make the most of their home. True Ground is a mission driven, community minded and resident focused organization guided by seven core values: compassion, integrity, collaboration, innovation, excellence, impact, and racial equity.
Summary Description
The Resident Services Coordinator (RSC) is an integral and collaborative member of the Resident Services Team actively supporting residents to live stably in their housing, and to thrive in the community. The Resident Services Coordinator empowers residents with information and referrals, navigating access to resources, and opportunities to grow and advance. The Resident Services Coordinator is responsible for execution of onsite resident programs, special events, and direct resident support and assistance. The RSC also plays a key role in completing team collective goals by assisting with ongoing resident assessments (intake, needs, seniors), various administrative tasks and supporting other work of the Resident Services Managers and Director of Resident Services.
Essential Functions
Programming (40%)
Resident Support (40%)
Administration (20%)
Supervisory Responsibility
None.
Competencies
Qualifications
Working Conditions/Physical Requirements
This job operates in a professional office environment. On occasion this position may work off-site at events. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to move for prolonged periods of time for resident services events. The employee is frequently required to operate a computer and other office equipment, communicate information and ideas so others will understand, observe details at close range, and will occasionally move items weighing up to 30 pounds.
Travel Requirements
Local travel required. Must possess a valid driver’s license and reliable transportation to travel in support of True Ground events across multiple properties, primarily in Arlington VA.
Expected Hours of Work
This is a full-time, non-exempt position, working approximately 40 hours per week, Monday – Friday, 10:00am-6:30pm, with additional evening hours 2-3 times per week (7:00pm/8:00pm). Occasional weekend support may be required for special events/programming.
Salary and Benefits
$49,900 - $66,500 annually, commensurate with experience. True Ground has a competitive benefits package that includes medical, dental and vision insurance, long and short-term disability insurance, life insurance, commuter benefits, 401k and paid leave. Our corporate office in Ballston features free parking.
Equal Opportunity Employment
APAH offers equal employment opportunities (EEO) to employees and applicants for employment and prohibits unlawful discrimination and unlawful harassment on the basis of race, color, religion, national origin, gender, age, disability, gender identity or expression, veteran status, marital status, sexual orientation or any other protected classes or categories as defined by federal, state or local laws. This policy applies to all terms and conditions of employment including, but not limited to recruitment, selection, promotion, termination, layoff, recall, transfer, leave of absence, training program participation, compensation and all other terms, conditions and privileges of employment.
True Ground is an E-verify employer and will provide the federal government with Form I-9 information to confirm authorization to work in the US. True Ground will only use E-Verify once a job offer is accepted, following submission of the Form I-9.
For more information about True Ground visit our website at truegroundhousing.org. To apply, please submit your resume and cover letter to resumes@truegroundhousing.org. Resumes will be accepted until the position is filled.
RESIDENT SERVICES COORDINATOR
Reports to: Resident Services Manager/Associate Director, RS
Status: Full-time, Non-Exempt
About True Ground
True Ground Housing Partners is a nonprofit affordable housing developer that works throughout the Washington, DC metro region. True Ground exists to provide quality affordable housing and resident-centered programming to help our residents make the most of their home. True Ground is a mission driven, community minded and resident focused organization guided by seven core values: compassion, integrity, collaboration, innovation, excellence, impact, and racial equity.
Summary Description
The Resident Services Coordinator (RSC) is an integral and collaborative member of the Resident Services Team actively supporting residents to live stably in their housing, and to thrive in the community. The Resident Services Coordinator empowers residents with information and referrals, navigating access to…
True Ground has a competitive benefits package that includes medical, dental and vision insurance, long and short-term disability insurance, life insurance, commuter benefits, 401k and paid leave. Our corporate office in Ballston features free parking.
True Ground has a competitive benefits package that includes medical, dental and vision insurance, long and short-term disability insurance, life insurance, commuter benefits, 401k and paid leave. Our corporate office in Ballston features free parking.
Fluency in English required. Fluency in Spanish a plus.
Fluency in English required. Fluency in Spanish a plus.