Outreach Coordinator

Job Type: Full Time

Location: Silver Spring, MD

Salary: USD $57,000 - $60,000 / year

Benefits: Health insurance, dental and optical insurance, paid vacation and personal days, 401K

Primary Responsibility: Outreach to community members/organizations and union members about STEP’s programs

Secondary Responsibilities: Depending on your skills, secondary responsibilities may include teaching or teaching assistant for adult ESOL classes, and formalizing lesson plans and curricula for employment support classes for English language learners.

Remote/in office: Majority of time in office or visiting partner sites

Some evenings and/or weekend days each month

Education: B. A. or higher preferred

Experience: Not for profit or workforce development experience, and/or credentials and experience in adult ESOL preferred

STEP (Service Workers Training and Education Partnership) is the training fund for UNITE HERE Local 23, and its partner employers that provide subcontracted food service and hospitality to large institutions throughout the D.C. metropolitan and Richmond area. STEP contributes to sustainable food industry jobs by providing front line food workers with the training and educational support to move up the career ladder, so that they can create better futures for themselves, their families, and communities. STEP provides free IE&T programs for hospitality workers seeking employment (integrating job skills and English language education), and, free culinary skills, food safety certifications, and language and life skills classes, to union members. The vast majority of our participants are people of color and/or immigrants from diverse communities.

Job Description

The Outreach Coordinator will be responsible for leading on the program’s recruitment by engaging union members and relevant community organizations and providers, educating them about STEP’s training opportunities and educational benefits. The majority of your time will be spent making and maintaining relationships with community organizations for mutual referrals, attending union events and going to union sites to engage members, and conducting initial intake with applicants for our programs. Since a majority of job seekers and a significant number of STEP’s union participants are speakers of languages other than English, someone who has taught adult ESOL classes, and/or has worked with immigrant communities, is preferred.

This role requires a dynamic individual with a high level of organization and drive, excellent presentation skills, ability to form and manage good relationships with community partners and individual applicants from diverse backgrounds and communities. STEP is a small organization: we are seeking someone adaptable, flexible, and comfortable with change. This position reports to the Operations and Program Manager.

Key Responsibilities

Outreach & Community Engagement (65% - 70% of time)

• • Conduct outreach to community partners and union members through emails, phone calls, texts, social media, and in-person presentations and site visits.
  • Track recruitment and engagement results, suggesting new potential avenues for recruitment (both institutional, faith-based, and informal)
  • Suggest or execute materials for engagement, using established CANVA templates and creation or modification of existing materials
  • Serve as the primary contact for interested applicants and existing students
  • Respond to and track online applications from participants
  • Respond to emails from community partners
  • Conduct initial intake interviews for job entry participants
  • Assist in scheduling job entry participant interviews with instructors
  • Plan and assist with logistics for any community events, including recruitment, on site check in or registrations, and follow up
  • Assist with registration at classes
  • Conduct file audits to ensure participant information has been correctly recorde
  • Assist with database entry

Additional responsibilities (30% - 35% of time)

Depending on your skills and experience you may be asked to:

• Teach or assistant teach ESOL as part of job seekers or union member classes
• Help with design of curricula and lesson plans for employment support lessons for English language learners
• Assist with resume creation for STEP’s job seekers under direction of Employment Support lead
• Assist with 1:1 job interview practice as part of job seekers support programs
• Using community partner knowledge and relationships, provide referrals for STEP participants in need of social services assistance
• Other support and tasks in areas of office administration or program logistics, including database entry and management

Qualifications

• • Education: College degree, B.A preferred (education from outside North America considered)
  • Work Experience: 2+ years of office experience, or work with not for profit in workforce, human services, or similar, and/or ESOL instruction for adults
  • Languages: strongly prefer candidate with a second language (Amharic, Dari, Spanish)
  • Excellent public speaking and communication skills, with strong English writing required
  • Ability to work independently while collaborating effectively with a team
  • Cultural awareness and competency in engaging diverse community members
  • Proficiency in CRM systems and social media platforms a plus

Additional Requirements

• • Occasional travel required
  • Authorized to work in the United States
  • Availability to work evenings and weekends (primarily Saturdays) for events and to assist with registration
  • Valid driver’s license required
  • This position may be subject to a background check