Case Manager

About Good Shepherd Housing and Family Services, Inc

For over 50 years, Good Shepherd Housing has been a cornerstone in Fairfax County, VA, turning the key to brighter futures for those at risk of being unhoused or priced out of their own communities. At the heart of our mission is a unique approach: purchasing properties and transforming them into affordable housing solutions. This strategy enables us to unlock the doors to safe, stable homes, laying the groundwork for our residents' personal growth and community resilience.

With a $3.5 million annual budget and over 100 housing units throughout our community, we aid over 1,000 families and individuals in need. Our commitment extends beyond the walls of housing; we provide a comprehensive suite of support and financial services designed to catalyze the journey toward self-sufficiency. By intertwining affordable living with tailored assistance, we forge stronger communities, one home, and one future at a time.

We are seeking a dedicated Case Manager to join our team and contribute to our signature “Affordable Homes and Services for the Community (HOMES)” program. In this role, you will play a vital part in supporting our residents, primarily families with children, on their journey toward self-sufficiency and stability in their homes. Our Case Managers provide professional, compassionate, and caring support to help residents navigate and overcome obstacles to housing stability. This includes addressing challenges such as unemployment, transportation barriers, lack of childcare, and food insecurity. We serve as accountability partners, walking alongside our families to avail them of opportunities and create goals-based paths to the future.

What You Will Accomplish

Change lives for the better

• Provide supportive case management services to our resident households, including formulation of goals and individualized action plans that guide residents to self-sufficiency
• Conduct assessments and periodic reassessments on progress toward goals
• Provide service referrals and coordination of service delivery
• Administer direct assistance and financial support for residents and their children
• Participate in planning and implementing program activities and community events

Build meaningful relationships

• Build relationships with residents through regular communication and service delivery
• Work closely with our case management staff and services team to support resident participation and engagement
• Establish positive partnerships with internal and external stakeholders, including representatives of county offices, community organizations, volunteers, and service providers to implement motivating programming for clients

Serve as an accountability partner

• Set a standard and expectation for a successful tenancy
• Support residents with establishing and maintaining a household budget
• Reinforce critical actions and comprehensive support and follow-up

Couple data-driven results with trusting relationships

• Track client progress and ensure proper documentation
• Support the Resident Services Director with data collection for grant reporting

Experience You May Bring

We're seeking a charismatic Case Manager who is passionate about helping families succeed and prosper. The ideal candidate will:

• Understand the experience of those in at-risk communities and believe in the ability of all people to build better lives
• Be comfortable forging connections with adults, youth, children, and critical stakeholders to forge partnerships integral to progress, in both virtual and in-person settings
• Exhibit cultural competency with diverse communities and a willingness to learn to promote connection
• Have the ability to analyze case information and to reach sound decisions and recommendations
• Be knowledgeable of, or willing to learn, community resources and service providers in South Alexandria/Fairfax County
• Have general knowledge of financial literacy, budgeting, and expense tracking
• Know the principles and practices of case management, including social work values, ethics, and client confidentiality standards
• Have a Bachelor’s in social work, psychology, counseling, sociology, or related fields

The following characteristics are a plus:

• Lived-experience with immigrant, at-risk, housing insecurity, and/or low-income communities
• Fluency in more than one language

Who Should Apply? Those Who Are…

Passionate about Improving Lives | Open-minded | Persuasive | Trustworthy | Committed to Breaking Down Racial and Economic Barriers | Culturally Fluent in Immigrant and Low-Income Communities | Interested in Driving Multi-Generational Change | Collaborative

Our Work and Our Values

At Good Shepherd Housing, we believe in and practice:

• Supporting Resilience – We offer more than just a roof over heads. We ensure each resident receives the support and resources needed to face and overcome obstacles. Our comprehensive approach fosters not just temporary relief but sustainable personal growth and stability.
• Reliable Foundations – We provide more than homes; we construct enduring trust through consistent, honest actions. Our community knows they can depend on us, not just for a place to live but for a commitment to fairness and reliability in every interaction.
• Thoughtful Judgment – Every decision strategically aligns with our mission, using our resources judiciously to maximize impact. We prioritize actions that not only meet immediate needs but also build long-term stability and resilience in our community. Our approach is marked by a deep commitment to making wise and resourceful choices, ensuring sustainable benefits for the people we serve.
• Connected for Impact – We forge authentic connections that go beyond mere transactions. Our collaborative spirit unites community members, partners, and staff in a shared mission to tackle housing insecurity. By fostering genuine relationships built on empathy and shared goals, every interaction propels us toward transformative community outcomes.
• Dignified Respect – For us, respect is foundational. We approach every conversation and decision with deep regard for the personal journeys of those we serve. By fostering an environment of inclusion and understanding, we strive to make every community member feel valued and supported in their pursuit of stability.

Join Us in Transforming Lives

As we embark on this journey to create a brighter future for individuals and families in our community, we invite you to bring your passion, creativity, and expertise to Good Shepherd Housing and Family Services, Inc.

Together, let's build a world where everyone has a place to call home and the opportunity to thrive. Apply now and be part of a mission-driven organization making a difference, one family at a time.

Good Shepherd Housing is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.

What We Offer

• Competitive Salary: The salary range for this position is $55,000, depending on qualifications and experience. At GSH, we strive to pay our employees generously and equitably. This salary has been benchmarked above the 75th percentile for organizations in our region with similar budget sizes.
• Comprehensive healthcare coverage, including medical, dental, and vision insurance: Our medical insurance plans are customizable to individual needs and include options for different coverage tiers and age groups. Additionally, employees who choose an HSA medical plan receive a monthly contribution of $166.67 to their health savings account. Our dental and vision insurance plans offer similar flexibility, with coverage options available for employee-only, employee + spouse, and family needs. Furthermore, we offer Flexible Spending Accounts (FSAs) for health and dependent care expenses, enabling employees to save on eligible costs while maintaining flexibility in their healthcare spending.
• Long-term Rewards: We offer a 403b retirement plan with an employer match of up to 3%, helping employees save for their future financial security.
• Paid time off & Holidays: Employees enjoy a generous PTO policy, starting with 10 days in the first year and increasing to 15 days after 2 years and 20 days after 5 years of service. Employees receive 10 days of sick leave per year to support their health and well-being. Additionally, we observe 10 holidays per year, including the day after Thanksgiving, providing a total of 11 paid holidays annually.
• Hybrid Work Environment: Opportunity to work 3 days in the office and 2 days from home.
• Learning Reimbursements: We believe in investing in the growth and development of our employees. Therefore, we offer opportunities for continuing education through training programs and tuition reimbursement of up to $1300 per year.