Visitor Services Associate

Historic Richmond Town seeks a visitor services associate to be a front-line ambassador who will create a welcoming, informed, and inclusive environment for guests. This key role requires someone who will work to create an exemplary guest experience by both achieving sales and promoting the organization’s mission. This position is responsible for conducting the weekend opening and closing procedures, selling admissions tickets and processing Village Store sales. The Visitor Services Associate reports directly to the Manager of Visitor Services.

Historic Richmond Town’s main campus is New York City’s living history village, comprising more than 30 historic buildings, with a historic artifact collection numbering over 60,000 pieces. The village focuses on the diverse social history of Staten Island, demonstrating foodways, shop and home trades, material culture, and the everyday lives of Staten Islanders from the 1640s to the 1860s. Historical Interpreters make the village come to life by teaching immersive field trips, leading interpretive tours, and co-leading workshops and classes. Interpreters also staff programs and events at partner schools, libraries and other community venues. Historical Interpreters will participate in training, wear historic costumes or museum branding, teach in historic structures, and learn the basics of historic trades & skills. Historical Interpreters report to the Interpretive Programs Coordinator.

Historic Richmond Town is proud to be an equal opportunity employment workplace dedicated to pursuing and hiring a diverse workforce. We are committed to cultivating an inclusive work and learning environment and look for future team members who share that same value.

OUR PEOPLE

At Historic Richmond Town, we co-create cultural leaders who work to improve our community. Our people are united by a shared belief in the power and necessity of public history, and work together to effectively create meaningful experiences for our visitors.

Primary responsibilities and values:

• Ensures that each guest receives outstanding customer service by providing accurate information on admissions, wayfinding, tours/program offerings, and merchandise.
• Conducts cash handling and transact sales on the point-of-sale system quickly, accurately, and efficiently.
• Maintains an orderly, stocked and attractive Visitor Services space.
• Relays information on Historic Richmond Town’s membership program and assists members with taking full advantage of their benefits.
• Answers and responds to the Museum's central information channels (phone and email).
• Performs all daily opening and closing procedures, including setup and breakdown for special events and programs
• Assists Visitor Services Manager with occasional special guest-related projects.

Requirements

• Must be proficient in cash handling procedures, and digital point of sales systems.
• Must be efficient at Google Workspace.
• Must be available weekends and holidays
• 1+ years experience in the customer service industry, preferably at a cultural institution.
• Excellent interpersonal skills.
• Must truly enjoy interacting with the general public.
• Ability to work independently, solve problems, and work in a flexible work environment.
• Must be able to lift 30 lbs without assistance.

POSITION DETAILS:

$16.50/hourly non-exempt

Wed-Sun, May through Aug. Adjusted schedule Sept-Dec.

Some additional evening and special event hours required, including, but not limited to, August 30-Sept. 1 (Richmond County Fair).

HOW TO APPLY:

To be considered, interested candidates must send resume to careers@historicrichmondtown.org. Please feel free to leave your name and address off your application but be sure to include a contact number and email. No phone calls, drop-offs, or faxed applications will be considered. Those whose candidacy is being considered will be contacted.

Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If much of this job description describes you, then please apply for this role.