Program Manager, NYC Community Interpreter Bank

Job Title: Program Manager, NYC Community Interpreter Bank

Team: Policy and Programs

Reports to: Director of Community Programming

Location: New York City. 4 days in the office

Company: New York Immigration Coalition

Job Type: Exempt/ Full-Time (40 hours per week)

Annual salary: $71,431

Overview of the Organization

The New York Immigration Coalition (NYIC) is an umbrella policy and advocacy organization for nearly 200 groups in New York State. We envision a New York state that is stronger because all people are welcome, treated fairly, and given the chance to pursue their dreams. Our mission is to unite immigrants, members, & allies so all New Yorkers can thrive. We represent the collective interests of New York's diverse immigrant communities and organizations and devise solutions to advance them; advocate for laws, policies, and programs that lead to justice and opportunity for all immigrant groups; and build the power of immigrants and the organizations that serve them to ensure their sustainability, to improve people's lives, and to strengthen our state.

Position Overview

This position will support the NYC Community Interpreter Bank, a community program which the NYIC has undertaken to enhance language access and increase the supply of trained, vetted legal interpreters.

The Program Manager will oversee the implementation and administration of the NYC Community Interpreter Bank, developing the project’s goals and priorities under the guidance of the NYIC’s Director of Community Programming. This role requires a strong project manager with a passion for language justice and community service.

Responsibilities include, but are not limited to:

• Oversee the daily operations of the NYC Community Interpreter Bank, including the recruitment, training, and supervision of interpreters.
• In collaboration with the Director of Community programming, develop and implement a strategic plan for the NYC Community Interpreter Bank with clear and achievable goals, ensuring alignment with the organization’s mission and goals.
• Manage and support the development of databases and systems needed for the Interpreter Bank to function smoothly.
• Monitor the Interpreter Bank’s project budget with support from the Finance department.
• Ensure compliance with all relevant laws concerning language access, regulations, and standards for interpreter services.
• Work with the Development Team to prepare quarterly reports on program performance.
• Work with the Senior Director of Membership & Capacity Building to design and deliver educational components that support member engagement on a region, or local level.
• Establish and maintain relationships with community organizations, government agencies, and other stakeholders.
• Collaborate with partner organizations, government agencies, and community groups to identify and address language access needs.
• Monitor and evaluate program effectiveness, making adjustments as necessary to improve service delivery.
• Represent the NYC Community Interpreter Bank at public events, meetings, and conferences.
• Occasionally moves or carries materials weighing 50 lbs or less.

Qualifications:

• Minimum of 2-4 years of experience in program management, preferably in a nonprofit or community-based setting.
• Proven experience in managing interpreter services or similar programs, a plus.
• Strong understanding of language access issues and cultural competency.
• Excellent project management, organizational, and communication skills.
• Ability to work collaboratively with diverse communities and stakeholders.
• Proficiency in multiple languages is a plus.
• Strong knowledge of language access laws, policies, and issues, and advocate for language justice is required.
• Experience in grant writing and fundraising is highly desirable.
• Proficiency with Salesforce, Google Workspace, Asana, and other project management and CRM software highly preferred.
• Must be legally authorized to work in the US for any employer.

Salary Range: $71,431/ year

In addition to a competitive salary, NYIC offers a full benefit plan, paid sick time, unlimited vacation leave, commuter benefits and a comprehensive retirement plan.

*The NYIC has a transparent and equitable salary structure. Starting salaries for each position are set in advance with no room for negotiation.

To Apply: Interested candidates should send a resume and cover letter to hr@nyic.org with the subject line: Program Manager- NYC Community Interpreter Bank

Deadline to Apply: Applications will be reviewed on a rolling basis, and we are looking for someone to begin as soon as possible.

All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, immigration status or citizenship, sex, age, disability or marital status.