Volunteer Navigator

Cancer strikes more than 10 million people worldwide each year. The ASCO Association d/b/a Association for Clinical Oncology (the “Association”) is a 501(c)(6) professional membership association representing a diverse network of nearly 45,000 oncology professionals. The Association, along with its affiliates the American Society of Clinical Oncology (the “Society”), Conquer Cancer, the ASCO Foundation, and QOPI Certification Program, LLC, (collectively, “ASCO”) are committed to conquering cancer through research, education, and promotion of the highest quality, equitable patient care.

ASCO is a flexible, high-performance membership organization where employees collaborate to support our mission through evidence, care, and impact. Together with Conquer Cancer, the ASCO Foundation, we foster a culture that prioritizes customer-centricity, emphasizes teamwork, commits to quality, and values inclusion. Our culture, ASCO Works – Our Way of Working, has long enabled workplace flexibility and embraced technology to help us achieve balance.

ASCO offers competitive salaries, an excellent benefits package, and opportunities to participate in professional development programs. To learn what it’s like to work at the Association, click here.

Who we are looking for:

Are you looking for an opportunity to support the impactful work of volunteers at ASCO? If so, we have the perfect role for you!

The Volunteer Navigator works closely with department staff, volunteers, and various internal departments to ensure smooth coordination and execution of volunteer-related activities. If you are looking for an opportunity to contribute to the success of a dynamic organization and looking to make a difference in the fight against cancer, apply now!

This position is hybrid with a primary location in Alexandria, VA.

** This position is available for hire in January 2025 ****

Responsibilities

• Provide administrative, logistical, and coordination support for department volunteer groups.
• Assist in scheduling, sending appointments, and confirming meeting attendance for volunteer activities. Work with staff liaisons to plan for future meetings.
• Coordinate and support all volunteer meetings, whether virtual or in-person, including assisting lead staff with availability and logistics.
• Utilize Oracle and other databases to submit, code, and track volunteer reimbursement expenses, ensuring accuracy and compliance with ASCO policies.
• Facilitate the onboarding process for volunteers in Oracle and other relevant systems.
• Collaborate with Meetings staff to secure meeting space, coordinate catering orders, and arrange travel and hotel accommodations for volunteers.
• Work with A/V staff to ensure proper room setup and address audiovisual needs for volunteer meetings.
• Support and coordinate with ASCO's Volunteer Services team on volunteer invitations and terms, including volunteer research, database reports, invitations and tracking, COI updates, communications, and verification of volunteer rosters.
• Perform other duties as assigned by department leadership.

Required Education and Experience

• Bachelor's degree or equivalent years of experience, education, or training
• 3+ years of comparable administrative support and customer service experience
• Familiarity in administrative scheduling support
• Proficiency in Microsoft Office Suite and experience with database management (e.g., Oracle).
• Proficiency with Online meeting hosting (e.g. Zoom)
• Proficiency working with Microsoft products and a willingness to adapt to new technology
• Practical experience with Customer Relationship Management software
• Occasional travel to Annual Meeting for potential support for ASCO Governance, as well as support of Member Services department’s recruitment and retention program and collective team goals as needed

Preferred Education and Experience

• Previous experience in volunteer management
• Previous experience with event planning and coordination.
• Previous experience with expense management

Competencies

• Strong organizational and multitasking skills with high attention to detail
• Excellent communication skills, including written, with ability to clearly convey and receive information
• Excellent interpersonal and customer service skills, with the ability to work effectively with volunteers, staff, and external vendors
• Ability to work independently and collaboratively in a fast-paced environment
• Sound Judgement, problem-solving and analytical skills
• Excellent time management skills with ability to meet deadlines, prioritize, and multi-task
• A positive attitude and the ability to build relationships

ADA/Physical Requirements

Extended periods seated or standing at a desk.

High use of computer and other office technology equipment.

Travel

5-7 days/yr

Generous Benefits Package:

• Hybrid Work Environment
• Open Leave Policy
• Paid Family Leave
• 13 Paid Holidays per Calendar Year
• Staff Appreciation Days
• 401(k): 7.5% Employer Contribution
• Medical/Dental/Vision
• Employee Assistance Program
• Fertility and Family Forming
• Healthcare Concierge
• Flexible Spending Account(s)
• Healthcare Savings Account
• Disability and Life Insurance

The American Society of Clinical Oncology (ASCO) is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

At the Association for Clinical Oncology, our goal is to foster and encourage a diversity of thought, experience, and background in our workplace. Our organizations’ culture is multi-dimensional, and we encourage our employees to leverage their unique perspectives and ideas.