Program Manager, Member Engagement Every Hour Counts

Every Hour Counts is a national coalition of citywide and regional organizations that increase access to quality learning opportunities, particularly for underserved students. We are a leading voice in promoting afterschool and summer learning systems. Every Hour Counts has three core strategies:

• Build Quality Practice – Every Hour Counts brings network members together to test the feasibility of policy and practice recommendations, and disseminate findings and tools for adaptation through demonstration projects.
• Support a Community of Practice – We uplift promising practices from the field, disseminate evidence-based recommendations, and develop tools and resources to support communities in building high-quality after-school systems. Every Hour Counts engages in a variety of knowledge sharing activities to educate local, state, and federal practitioners and policy makers about the value of intermediaries and how to build effective, coordinated systems of support. We do this through a peer learning community, national institute, conference presentations, webinars, and convenings. We also provide technical assistance to communities looking to build systems.
• Influence Policy – We engage policymakers, practitioners and leading stakeholders in developing policy recommendations and solutions that embrace a holistic view of learning and support expanded learning systems-building. This year we launched a youth voice initiative that will grow our efforts to center and support youth to engage in advocacy work on their own behalf and on behalf of their communities.

Every Hour Counts is housed at ExpandED Schools in New York City. Nine organizations comprise the governance board and forty organizations comprise the Every Hour Counts Network, which we expect to grow along with the national focus on out-of-school time as a critical intervention to support young people in their academic, social, and emotional learning.

See the full list of network members on our website.

Position Summary

The Program Manager, Member Engagement is responsible for developing and sustaining strong relationships with Every Hour Counts network members and coordinating services that reflect the interest and needs of members and the afterschool and summer learning field. As we support organizations that strengthen afterschool systems for young people in communities across the country, this role fosters collaboration, information sharing and partnerships that are essential to our collective work. Reporting to and working closely with the Senior Director of Member Engagement, the Program Manager of Member Engagement will support initiatives that strengthen member relationships, facilitate collaboration, and enhance engagement across the network. Occasional travel is required. The position can be based in New York City or remotely.

Duties & Responsibilities

• Lead authentic community engagement initiatives that elevate member voices and experiences
• Build meaningful relationships with network members
• Support new member admissions and onboarding
• Coordinate virtual meetings and in-person events, including scheduling, agenda design, preparing materials, facilitation and follow-up.
• Facilitate ongoing communication with network members
• Lead issue-specific workgroups and peer learning events
• Support the planning and execution of webinars and the national bi-annual (every other year) conference
• Collect, curate and disseminate information and resources to members through a monthly newsletter, emails and Slack
• Coordinate and enhance the organization’s knowledge repository and updating of relevant content on website and other communication channels
• Build meaningful relationships with individuals in our network and across the field
• Serve as a thought partner to advance the mission of Every Hour Counts, including ongoing growth and field advocacy
• Collaborate with colleagues on special projects and perform other work as assigned.

Attributes

• Every Hour Counts embodies an ethos of continuous quality improvement and is committed to offering an equitable, inclusive, and just working environment for staff and partners.
• We seek staff with the following attributes:
• Strong commitment to Every Hour Counts’ mission to expand high-quality, engaging out-of-school time opportunities
• Commitment to advancing equity and supporting underserved communities
• Relationship-builder who considers others’ perspectives and finds common ground
• Resourceful, adaptive and creative thinker
• Self-starter who effectively takes on and executes new projects as well as ongoing work with minimal supervision
• Ability to thrive in a fast-paced non-profit environment that values teamwork, perseverance, critical thinking, communication, and lifelong learning

Desired Qualifications

• Bachelor’s Degree and a minimum of 5 years of professional work experience preferable in the field of youth development, education, training, community engagement or other related fields
• Excellent written and verbal communication skills with an emphasis in relationship
• building
• Excellent skills in event planning, facilitation and project coordination
• Familiarity with knowledge management systems and communication tools (e.g., Zoom,
• Slack, Google, newsletters and website updates)
• Detail-oriented, with strong record of meeting goals and deadlines
• Strong facilitation skills with the ability to plan organize and lead virtual and in-person
• meetings
• Experience with data collection and reporting