Case Manager

The Case Manager is a new full-time position. The CM will work as part of our Client Services team and be supervised by LCAC’s Director of Client Services.

Duties and Responsibilities

• Serve as a client advocate with private and public services.
• Work with the client to prepare and implement individual and family service plans to identify options and meet social, health, emotional and economic needs for those in crisis.
• Administer client vouchers for Thrift Store.
• Assist staff with administration and creation of client food pantry cards.
• Enhance opportunities for addressing mental health, including group workshops and potentially hosting counselors on-site or remotely.
• Assess the needs of homebound clients and help get them the resources they require.
• Engage in more in-depth and regular client interviews to better understand the challenges of families and create case management plans to help them become more stable and achieve self-sufficiency.
• Refer clients to internal or external programming and resource opportunities, as appropriate. Use this information to identify gaps where new programming should be developed.
• Record and track all client interactions in Salesforce database.

Support the Client Services Team

• Assist the Client Services team with the preparation and execution of outreach events throughout the year including Back to School, Thanksgiving, Holiday outreach, and more.
• Help the Client Services team with various tasks as needed including registration, walk-ins, phone inquiries, and more.

Qualifications

• Bachelor’s degree (or comparable work experience), with preferred work experience in the social service sector.
• Bilingual preferred.
• Able to establish and maintain effective working relationships with a variety of individuals including community partners and volunteers.
• Able to engage clients and develop trusting relationships.
• Able to maintain professional ethics and confidentiality of client information.
• Maintain compassion, sensitivity, warmth, and freedom from prejudice for those who seek assistance at LCAC.

The salary range is $51,000-$53,000.LCAC offers an excellent compensation package including paid health care, vacation, and sick leave.

To apply, please email your resume to

Díana Torres at diana@lortonaction.org. Applications will be accepted on a rolling basis until the position is filled.

LCAC is an equal-opportunity employer. We welcome applicants without regard to race, religion, sexual orientation, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.