Care Coordinator

ORGANIZATION LOCATION

Raleigh, NC

CONTEXT

Are you interested in building bridges of hope for justice-involved women? Can you see the inherent autonomy within each individual to define their own future? Do you believe in the power of relationship and community? Are you committed and tenacious, able to flourish within complex systems, while valuing people over process? If so, Arise Collective is looking for you!

Arise Collective is a unique organization operating at the nexus of prison chaplaincy, women’s issues, and social justice with a mission to equip women with the tools and support they need to heal, grow and thrive, both in prison and in the communities to which they return. The organization celebrated its 40th anniversary in 2020 and expanded programming with a new reentry model that provides comprehensive, holistic wraparound services for formerly incarcerated women, including housing and access to education and employment opportunities. Arise Collective’s work is offered using a trauma-informed, evidence-based, holistic lens. Visit arise-collective.org to learn more.

JOB SUMMARY

Arise Collective seeks a Care Coordinator to provide trauma-informed, culturally competent case management and reentry support services. This role guides participants through their transition process, helping them navigate social services and coordinate access to critical resources like healthcare, housing, employment, and education.

Working collaboratively with the Peer Support Specialist, the Care Coordinator develops individualized service plans, conducts intake assessments, and ensures participants receive the necessary support to achieve stability and self-sufficiency. The role also includes facilitating connections with community partners, monitoring participant progress, and ensuring compliance with program policies.

The ideal candidate is highly organized, proactive, and committed to empowering individuals as they rebuild their lives after incarceration. Maturity, integrity, professionalism, discretion, sound judgment, and confidentiality are crucial. The successful candidate will also participate in the development and improvement of programs, policies, and processes.

PRIMARY RESPONSIBILITIES – 85%

• Guide, coach, and encourage program participants to take responsibility for and actively participate in their reentry process and recovery.
• Assist participants in developing natural supports and community living; inspire connectedness to self, others, the environment, and to passion, meaning, and purpose.
• Raise participant awareness of and increase readiness for existing services and pathways to recovery and successful reentry.
• Implement culturally competent skill-building interventions related to Functional skills (navigating social services systems, identifying and connecting with community resources, maintaining support, financial literacy, etc.)
• Participate in the delivery of case management services and assist participants in accessing benefits, resources, and services in conjunction with the reentry team.
• Maintain and submit required documentation (i.e., Participant touchpoints/encounters, etc.).
• Understand and adhere to compliance standards as they appear in organizational, personnel, and programmatic policies, and meet external requirements.
• Coordinate care and referrals with healthcare providers, mental health professionals, and substance use treatment programs.
• Develop individualized reentry and service plans with participants based on their needs and goals.
• Assist participants in obtaining identification, housing, employment, and educational opportunities.
• Conduct follow-up check-ins to assess participant progress and provide ongoing support.
• Track and monitor participant outcomes and adjust support plans as needed.
• Collaborate with probation officers, parole officers, and other criminal justice entities to ensure continuity of care.
• Conduct intake assessments and risk screenings to identify participant needs and strengths.

GENERAL RESPONSIBILITIES – 15%

• Attend weekly supervision and weekly direct-service-related supervision.
• Attend weekly team and partner meetings as well as weekly/bi-weekly individual supervision; and other partner meetings as necessary.
• Attend staff and board meetings and retreats.
• Participate in opportunities to educate and advocate for increased awareness of the issues surrounding women’s incarceration and incarceration in general.
• Participate in organizational evaluations.
• Other responsibilities and special projects, as needed.

SKILLS, QUALIFICATIONS AND ATTRIBUTES

The Care Coordinator must demonstrate a passion for and willingness to support Arise Collective’s mission, vision, values, and work and possess the following, including:

• Inclusive, empathetic worldview and demonstrated skill working across lines of difference.
• High school diploma or equivalent.
• Ability to teach/train recovery information and recovery tools; experience with motivational interviewing a plus.
• Effective verbal and written communication skills.
• Solid organization skills, accuracy, and ability to successfully manage multiple and sometimes competing projects, tasks, and deadlines.
• A personal commitment to excellence and strong attention to detail and accuracy.
• Basic computer skills and ability to use MS Office Suite, databases, and online systems.
• Demonstrated ability to successfully interact with a broad range of individuals in a
• professional and pleasant manner; excellent interpersonal skills and a positive attitude.
• Valid North Carolina driver’s license with a safe driving record.

DESIRED QUALITIES

• Lived experience in the North Carolina criminal justice system and with mental health and/or substance use services.
• Strong work ethic, a high degree of patience, and grit to push through difficult challenges.
• The ability to work within a team and to lead, coach, inspire, support, and motivate others.
• Adaptability, and an ability to remain poised under pressure.
• Systems-oriented thinking and an ability to understand, create, and implement complex processes.
• Strong time and task management (i.e., ability to plan, schedule, and execute).
• Sound judgment, initiative, and decision-making skills.
• Willingness to extend kindness, compassion, and accountability to oneself and others.
• The desire and humility to learn and grow both personally and professionally.

PRIMARY RELATIONSHIPS

This position will work closely with the organization’s program staff and interact regularly with other staff and volunteers. Will have substantial contact with participants, their families and significant others, program partners, community treatment providers, community corrections (probation and parole), the faith community, and others in service provision.

PHYSICAL REQUIREMENTS

This position requires ordinary ambulatory skills sufficient to visit other locations, as well as the ability to stand, walk, stoop, kneel, crouch, and occasionally manipulate (lift, carry, move) light to medium weights of up to 20 pounds. Requires good hand-eye-foot coordination; arm, hand, and finger dexterity, including the ability to grasp; visual acuity to use a keyboard, operate equipment, and read information; use of auditory senses; and ability to perform basic math (addition, subtraction, multiplication, division, standard measurements). Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

WORK REQUIREMENTS

This hybrid position involves both on-site and off-site work, primarily providing services at the organization’s community space and within the community to help participants overcome obstacles and achieve their goals. Regular schedule negotiable within a standard 40-hour work week. Travel to clients and occasional but regular evenings and weekends are required. The impact of actions is great in this position with potential harm to participant safety and well-being.

JOB TYPE: Mid-level non-exempt full-time position.