Bilingual Permanent Supportive Housing Case Manager(Spanish)

SUMMARY OF POSITION:

Everyone Home DC’s Permanent Supportive Housing (PSH) Program is designed to provide permanent and stable housing to formerly homeless people in DC. The PSH Program operates as a Housing First, scattered-site program and provides intensive, community-based case management services to households across the District. PSH Case Managers will maintain a caseload of up to 20 households and provide person-centered, trauma-informed services to help people obtain and remain in stable housing. This position must be filled by an individual who has a passion for social justice work, is a team player, and is committed to working alongside people as they transition out of homelessness into permanent and stable housing.

Principal Duties:

• Provide supportive services and develop trusting relationships to individuals being served by Everyone Home DC’s Permanent Supportive Housing Program.
• Provides case management services to a caseload of english and spanish speaking clients
• Provide face-to-face engagements to PSH residents both in their homes and in the community.
• PSH Case Managers are expected to meet or exceed monthly contact requirements for each of their PSH residents
• Engage PSH residents to collaboratively develop goals and individualized service plans to support their housing stability, mental health, substance abuse, health, education, income, employment, and other priority areas.
• Provide housing navigation services to individuals who are newly assigned to Everyone Home DC’s PSH Program, including assistance obtaining identifying documents, completing housing applications, and identifying and viewing housing units.
• Support residents to maintain housing stability through individually tailored services and by facilitating effective connections to community services and resources.
• Examples of support services include successful tenancy problem-solving, independent living skill-building, connection to public benefits and employment assistance, money management support, and connection to medical, mental health, and substance use disorder services.
• Act as a liaison with landlords and other community stakeholders to promote the success of residents and the PSH program.
• Collaborate with other service providers in the community to ensure that residents are receiving high-quality, effective services to meet their needs.
• Maintain timely and accurate written and computerized records, compile reports, and complete other program documentation (e.g. case notes, incident reports, home visit reports, monthly and quarterly reports) and maintain appropriate confidentiality of residents’ information and records.

Secondary Duties:

• Participate in all individual and group supervision meetings as scheduled.
• Attend all program and all-staff meetings as well as Everyone Home DC events.
• Participate in and attend ongoing training and professional development opportunities.
• Work on special projects and committees as needed. ● All other relevant duties as assigned.

QUALIFICATIONS:

Essential Training/Certifications:

• Bachelor’s degree in social work, psychology, sociology, counseling, or related social service/science or healthcare related disciplines and one year of experience providing case management services; or
• Must be fluent in Spanish both written and verbally
• Certification and/or licensure in a relevant discipline(e.g., Certified Addictions Counselor) may substitute for educational requirements; or
• A high school diploma or equivalent, plus four or more years of experience working with vulnerable and marginalized populations.

Essential Use of the Following Tools:

• Ability to learn computer software programs to enter and maintain accurate data/information in appropriate platforms.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and Google Suite/Drive
• Proficiency with standard office equipment: phone system, copier/printer, fax, scanner

Skills and Knowledge:

Is passionate about ending homelessness and approaches the work through a social justice lens.

Strong engagement strategies and demonstrated ability to build rapport and maintain trusting relationships.

Knowledge of the DC Homeless Services System and a familiarity with DC’s social service providers and public benefits programs.

Crisis management experience is preferred.

Excellent written and verbal communication skills.

Ability to multitask, prioritize and utilize strong organizational skills. This includes attention to detail, problem-solving, time management, and the ability to follow through on projects and meet deadlines.

Ability to maintain confidentiality of highly sensitive information, and demonstrated ethical behavior, professionalism, reliability, and responsibility.

Essential Competencies and Behaviors:

• Commitment to building your racial equity competencies and centering your role in an analysis and understanding of how race and power shape systems in our society and culture; Commitment to continuous learning, reflecting, and growing.
• Ability to work in a team-oriented environment as well as independently with minimal supervision.
• Capacity to build relationships with clients, colleagues, and community members.
• Demonstrated respect for diversity based on race, class, ethnicity, religion, gender, sexual orientation, and gender presentation, and ability to work with a highly diverse group of clients and colleagues.
• Ability to operate with a commitment to excellence, integrity, diplomacy, and camaraderie.

Other requirements:

• A valid driver’s license and ownership of an insured and reliable motor vehicle.
  • This position requires a substantial amount of driving.
• Ability to pass background checks including FBI, MPD, Child and Family Services Agency Background Check in DC as well as your home state if they differ, National Sex Offender Registry, Alcohol, Drug and TB screening as required by the government contract.
• Able to handle physically demanding work including lifting and carrying up to 25 lbs.