Communication Manager - California

LOCATION OF POSITION: Remote with occasional travel. Must reside in California and must be authorized to work in the United States. We are unable to offer visa sponsorship.

APPLICATION INSTRUCTIONS: Research shows that qualified talent from historically marginalized groups often self-select out of applying to positions if they don't meet all the qualifications listed. Consider this description our best thinking at the moment. Strong candidates may not meet all the requirements but still have valuable experience and expertise to offer. If you believe you could be a strong candidate, please apply!

ORGANIZATION OVERVIEW

An increasing number of Americans – most of whom are women and people of color – are employed in service sector jobs that are marked by low wages, no health care, job insecurity, and lack of training and career advancement opportunities. The SEIU Education & Support Fund tackles these issues by designing and facilitating worker-centered, relationship-based, and accessible education, training and workforce development programs. We serve as a strategic partner to the Service Employees International Union (SEIU), and collaborate with other unions, nonprofit organizations, government agencies, and employers to help workers access good jobs and spark positive social change. Throughout our work, we promote a culture of empowerment that honors experience, culture, diversity, and inclusion.

POSITION SUMMARY

As the Communications Manager, you will play a critical role in engaging family child care providers and amplifying the impact of the SEIU-ESF’s California programming. Working closely with the Communications Director, you will manage or assist with essential communications activities, including email newsletters, text alerts, basic graphic design, website updates, and maintaining a program calendar. Additionally, you will assist with conducting interviews, surveys, and focus groups with family child care providers to capture their stories and insights.

This position requires strong collaboration with internal teams and our call center to ensure providers are informed and engaged. The ideal candidate is organized, detail-oriented, and passionate about storytelling and communications. Fluency in Spanish is preferred. Travel is expected approximately 12 times per year, primarily within California.

KEY ROLES AND RESPONSIBILITIES

In collaboration with the Communications Director, the Communication Manager will be responsible for:

• Email and Text Communications: Draft and send email newsletters and text message alerts to keep providers informed about upcoming events, trainings, and resources. Maintain subscriber lists to ensure accurate and effective targeting.
• Blog Writing: Write compelling blog posts that highlight the stories of family child care providers and showcase the impact of the CCPU Training Fund’s programs and initiatives.
• Website Management: Regularly update the CCPU Training Fund website with new events, resources, and announcements to ensure timely and relevant content.
• Program Calendar: Maintain and update the program calendar to ensure alignment across teams and accurate communication with the call center.
• Provider Engagement: Conduct interviews, surveys, and assist with focus groups to gather feedback, capture stories, and understand the needs of family child care providers.
• Collaboration: Work closely with the Communications Director and program staff to develop and execute communication strategies. Coordinate with the call center to ensure they are informed of all events and updates.
• Reporting and Metrics: Track engagement metrics for newsletters, text alerts, and website updates to evaluate the effectiveness of communication efforts
• Graphic design: Ability to create and edit visuals using templates in tools like Canva or similar platforms, and assist program teams in developing well-branded and aesthetically pleasing visual presentations.
• Other duties and responsibilities as assigned.

EXPERIENCE/QUALIFICATIONS

There are innumerable ways to learn, grow, and excel professionally. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. That said, we are most likely to be interested in your candidacy if you can demonstrate the following;

• 5 - 7 years of comparable experience in communications within a nonprofit setting.
• Demonstrated proficiency in tools such as Campaign Monitor (or similar email platforms), Canva, Adobe, and website content management systems (Squarespace)
• Strong organizational skills and attention to detail.
• Commitment to embodying ESF’s values and contributing to our worker-center culture
• Passion for storytelling and engaging diverse communities.
• Possess strong visual, written, and verbal communication skills. Able to craft and adapt content to a range of formats and audiences
• Have previous online community management experience

PREFERRED QUALIFICATIONS

• Fluency in both Spanish and English, with excellent written and verbal communication skills in both languages is highly preferred.
• Experience in child care, labor unions, OR working with large-scale multiracial and multilingual membership-based organizations.
• Familiarity with email marketing strategy. Experience conducting interviews, surveys, or focus groups—or a willingness to learn. Demonstrated ability to work collaboratively with diverse teams.

KNOWLEDGE/SKILLS/ABILITIES

• Is committed to a worker-centered, empowerment-based approach to training
• Is flexible, comfortable working independently and is a sophisticated collaborator
• Exceptional judgment, interpersonal, and communications skills and ability to manage up, down, and laterally; demonstrates flexibility, creativity, humility, and patience.
• Has excellent organization and communication skills; demonstrated initiative, flexibility, creativity, humility, and empathy
• Ability to work independently and be a self starter as well as a collaborator in a dynamic team environment; can balance inclusive processes while driving toward deadlines.
• Ability to travel occasionally for events, retreats, and conferences
• Experience working with diverse communities

BENEFITS

We understand the importance of offering our employees strong support and benefits. That's why we provide 100% employer-paid medical, dental, and vision plans for you and your eligible dependents, ensuring that your health and well-being are prioritized. Our defined benefit pension plan is designed to help you secure a comfortable retirement.

In your first two years with us, you'll accrue four weeks of vacation, and after that, you'll accrue five weeks to recharge and spend time with loved ones. We also recognize the value of work-life balance, so we offer paid holidays, 13 days of sick leave, six personal days, and two floating holidays.

To support you in your role, we provide an initial and annual home office stipend and a biweekly cell phone stipend, or you can choose to have a company-sponsored cell phone.

COMPENSATION

At the Education and Support Fund (ESF), we understand how crucial it is to create a compensation and benefits system that not only attracts but also retains a diverse and talented team. We are committed to ensuring that our compensation practices reflect our values and the unique experiences of each employee. Our philosophy focuses on the following important principles:

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Honoring Our Culture**:

We believe that every individual's lived experiences and professional journeys are invaluable. Our compensation framework aims to acknowledge and celebrate this diversity, as it enriches our organization and strengthens our community.

• *Innovative**

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We strive to be forward-thinking in our approach. By embracing an inclusive design process, we are dedicated to crafting a compensation program that is not only fair but also transformative, promoting a culture of growth and opportunity for everyone at ESF.

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Worker-Centered**:

Your voice matters to us. We are committed to listening to the needs, experiences, and perspectives of our staff as we develop our Compensation Framework. We want to ensure that all factors are thoughtfully considered to create a supportive and equitable environment.

At ESF, we are committed to fairness, consistency, and transparency in our compensation practices. The salary for this role is predetermined based on standardized geographical cost of labor data in California and the candidate's primary place of residence. The selected candidate will receive one of the following salaries: $67,693, $75,816, or $83,262, depending on their location.

Salaries are assigned by matching the candidate’s current location to our cost-of-labor chart and cannot be negotiated. We understand that compensation is an important factor in your decision-making and encourage candidates to review and ask questions about our benefits information to get a better understanding of our total compensation package.

EQUAL OPPORTUNITY EMPLOYER

SEIU Education and Support Fund follows the spirit and intent of all federal, state and local employment law and is committed to equal opportunity in all aspects of employment. In alignment with our mission, we recognize the importance of our staff reflecting the communities our work aims to benefit as well as the desirability of increasing employment opportunities for people from historically marginalized groups. We encourage and seek applicants from people of color, women, members of the LGBTQ+ communities, bilingual and bicultural individuals, and people with disabilities.