Bilingual Assistant Program Director (Hillside Hotel)

Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. The Isaacs Center focuses primarily on the needs of children and low-income families, out-of-school and out-of-work youth, and aging New Yorkers. We operate at community centers located in the neighborhoods of East Harlem and Yorkville, and seek to deliver programs that are impactful, innovative, and intergenerational.

Program Description: Goddard Riverside invests in people & strengthens community, serving more than 20,000 people throughout New York City with a variety of programs for all ages. We work within a social justice framework to create a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families.

Goddard’s newest endeavor will be a transitional Site for families with children. This site will be a place where families can feel safe, receive resources and supportive services, while becoming acclimated to, and part of the community.

Position Summary: Provide support and supervision to the case management team at our emergency capacity transitional site located in Jamaica, Queens. This position will assist the Program Director with daily operations as needed.

Schedule: Tuesday through Saturday, rotating on-call 10:00 am-6pm, Saturday 9:00 am to 5:00 pm (flexible timing for Saturday)

Salary Range: $68,640 - $73,000

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

Role, Responsibilities, and Essential Duties

• Provide supervision to Case Management team: promote staff development, evaluate their work and initiate performance improvement plans when required.
• Support evidence-based practice models including person centered planning, motivational interviewing, trauma informed care, culturally sensitive, and strengths-based approach.
• Review and submit payroll required for Case Management team.
• Stay informed on all contract requirements and ensure compliance.
• Ensure documentation including incident reports and notes are completed in a timely manner.
• Assist with audit preparation and performance improvement plans as needed.
• Attend staff meetings, training programs, and supervision meetings.
• Communicate goals and objectives, monitor and communicate performance outcomes as well as individual and team improvement plans, as needed.
• Oversee and assist with permanent housing options for clients: supportive housing applications, vouchers, and family reunifications.
• Support and assist case management team in moving clients towards their goals
• Ensure referral and connection are made for medical, legal, workforce, etc.
• Serve as Program Director, in Director’s absence.
• Participate in on-call rotation with Program Director
• Oversee CARES intake system and ensure all clients are admitted in a timely fashion.
• De-escalate client conflict and incidents by use of client centered care and responding appropriately and pro-actively to a potential incident and follow up with clinical team.
• Supervise the daily food service and serve as liaison with contracted meal provider.
• Other duties as required.

Qualifications/Educational Requirements

• Bachelor’s degree in human services field
• Supervisory experience required.
• Demonstrate experience in completing supportive housing and voucher assistance required.
• Strong understanding of trauma and how it manifests, as well as experience delivering trauma-informed, culturally sensitive services.
• Fluent in English and proficient in one of the following: Spanish/Arabic/French/Haitian Creole/Russian required.
• Experience working on-site in a congregate housing setting preferred.

Skills, Knowledge and Abilities

• Excellent verbal and written communication skills
• Strong organizational and leadership skills
• Ability to negotiate numerous priorities, resolve conflicts, and manage a high degree of communication with multiple parties.
• Ability to develop, implement, and manage systems and processes.
• Excellent judgement and proactive nature.

Computer Skills:

• Proficient in Microsoft Office: outlook and excel
• Ability to learn data base systems, such as CARES

Physical Requirements and Work Environment

• Indoors at residence
• Frequent walking and standing
• Occasional lifting, up to 30 lbs.

Employee Benefits:

• Medical/Dental/Vision
• Life Insurance/Commuter benefits/Employee Assistance Program (EAP)/Flexible Spending Accounts
• 403B Thrift Retirement Plan
• 12 Annual Sick Days
• 12 Agency Holidays
• 20 Days or 4 Weeks of Paid Time off and an additional week (5) days after 5 years of employment
• Total of more than 6 weeks (a month and half) of paid time off

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job