Director, Annual Giving

Position: Director, Annual Giving

Location: Remote

Employment Type: Full-time, Salaried, Exempt

Compensation Range: $100,000/year – $120,000/year

Level: Director I

Reports To: Chief Development Officer

Manages: None

Supported By: Development team, Communications team, Operations team, Program team

Education/Experience Preferences: Bachelor's Degree, or equivalent professional experience preferred

Start Date: ASAP

We Are DigDeep

The DigDeep Right to Water Project is a WASH (water, sanitation, and hygiene) organization committed to closing the water access gap for the 2 million + people in the U.S. who still don’t have a tap or a toilet at home.

DigDeep believes access to clean water is a human right. We run several nationally recognized programs that empower communities to build their own water and sanitation systems. We won the 2018 US Water Prize for our Navajo Water Project, which has brought clean, running water to hundreds of Native families across New Mexico, Arizona, and Utah. DigDeep launched the Appalachia Water Project in 2020, in McDowell County, WV. It has since brought clean, sustainable running water to hundreds of families in Southern West Virginia through public - private partnerships with the McDowell County and East Logan PSDs in Wyoming County. In addition to clean running water, the project is installing septic systems and connecting households to centralized sewer. The AWP is now expanding into neighboring states of Kentucky and Virginia to continue its quest of clean water for every Appalachian family. Our water projects expanded in 2022 when we launched our Colonias Water Project. This project works to bring clean, running water to the residents living in communities along the Texas-Mexico border. The Texas colonias are largely unincorporated, low-income communities that fall just outside city limits and often lack basic infrastructure. Our work began in Cochran colonia near El Paso. DigDeep partnered with residents, housing nonprofits, and county officials to innovate a new model for public-private-partnership that brings these basic services to families for the first time. Now we're getting the water flowing in 5 more communities.

The Opportunity

DigDeep is looking for an experienced, collaborative leader to join our growing Development team as the Director, Annual Giving. Reporting to the Chief Development Officer, the Director, Annual Giving will be responsible for leading DigDeep’s strategy and engagement with annual donors including designing and implementing high-impact programs for mid-level, monthly, and grassroots donors, peer to peer fundraising, and working collaboratively to communicate the impact of DigDeep’s work. The ideal candidate will be an active listener, engaging storyteller, and proactive problem solver with a deep commitment to water as a human right.

Key Responsibilities

This is what you’ll do once you join the team:

• Manage and oversee the implementation of best practices in annual giving, including design and implement high-impact omni-channel programs for mid-level, monthly, and grassroots donors. Create short and long-term plans to build donor relationships and drive toward annual giving revenue goals.
• Conduct quantitative and qualitative data analysis to assess performance, and establish metrics to evaluate success. Use data to develop and adjust strategies, and drive decision-making and problem-solving.
• Research, evaluate and create implementation plans for potential new annual giving strategies that align with DigDeep revenue goals, strategic plan, and organizational mission.
• Lead the creation and implementation of a communications strategy for annual donors and fundraisers throughout the year. Build compelling fundraising campaigns, and meaningful and engaging stewardship that inspires and motivates increased giving and participation over time. Lead the development of strategies for each channel of annual giving that include but are not limited to direct mail, email, digital, texting, social media, advertising, etc. Work in partnership with communications on messaging and content.
• Work collaboratively with development operations staff to assure a high quality donor experience and optimize the use of technology to support donor experience, conversion rates & other priority metrics. Work with DevOps to design how we will utilize Salesforce, Funraise, Mailchimp and other technology systems to optimize experience, effectively track data and communicate with donors.
• Design and implement a peer to peer fundraising program with plans to acquire, retain, and upgrade P2P fundraisers.
• Manage and oversee the annual giving expense budget and serve as the primary lead with contractors and vendors for annual giving.
• Work collaboratively with event and development operations staff to support the planning and curation of engaging virtual events.
• Build first-hand knowledge of the DigDeep model and impact by working collaboratively with other departments, participating in relevant programmatic discussions and activities, and traveling to visit project sites. Regularly engage programmatic staff in major and planned giving donor meetings.
• Assist with ad-hoc projects and support other tasks/duties as assigned.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. As the organization continues to evolve, duties or tasks may change without impacting the overall job description.

Competencies

• Influence: Establishes and maintains relationships with external stakeholders and organization leadership. Accepting of recommendations/challenges, understands that everyone has a voice at DigDeep and can drive company achievement. Collaborate with leadership on strategic directives.
• Innovation: Uses understanding and forward-thinking to devise responses and solutions to future situations in your functional area. Encourages and promotes exploration of new ideas and creative thinking in self and others. Displays open mindedness and a willingness to try new approaches. Adapts readily to changes and needs. Is able to shift attention and priorities in own work in response to needs of their work. Actively seeks opportunities to try out new experiences.
• Leadership: Leads multiple teams/projects independently, optimizing processes through collaboration with executive team. Fosters an environment that promotes trust and cooperation among staff, community members and leaders, partner organizations and the public. You anticipate project needs and ensure proper delegation to managers. Listens constructively, responds to colleagues' feedback, and effectively integrates recommendations into approach, and conversely provides appropriate, integrative feedback. Solicits the input of others who are affected by plans or actions and gives credit and recognition to others who have contributed. Seen as an expert within functional area. Seeks a consensus within peer group, team, and organization leaders.
• Ownership: Sought out as a mentor and known as the “teammate of record” in their subject area. Complete ownership over projects/people within area(s) of expertise. Identifies and proactively tackles major challenges and problems in their area. Works independently and owns projects entirely, both in their area and cross-functionally.
• Personal Development: Developing predominantly for functional area processes and the benefit of the organization. Reviews, selects, and disseminates information regarding key technologies, best practices, and tools to others in their department. Takes actions to prepare for own future development, identifies long-term development needs and plans to create opportunities to bridge them. Anticipates future needs of their functional area and identifies opportunities to learn new things for current and future needs in one’s role. Continual development of self. Become a better leader through feedback, consistent collaboration, and coaching. Keeps up-to-date on current research and technology in one’s work focus and identifies and pursues areas for development and training that will enhance job performance.
• Strategic Planning: Challenges the status quo and continually strives to improve organization's alignment with its goals. Begins to collaborate with leadership to establish directives with consideration to functional area capabilities and organization goals. Revises processes and tasks as they apply across functional areas. Develops project teams and staffing plans based on consideration of strategic objectives. Ensures functional area objectives and performance are consistent with strategic plan.
• Technical Expertise: Has demonstrated ability and depth of knowledge with the technology in the desired technical area. Effectively uses and applies technical knowledge, and uses knowledge to identify solutions to existing problems. Basic understanding of data security best practices.

Skills and Qualifications

We want to hear from you if you have:

• Bachelor’s degree, or equivalent professional experience preferred
• At least 7 years of applicable professional experience required; experience in the field of fundraising, marketing, direct response or related required; experience in annual giving highly preferred.
• Proficiency in MS Office Suite, Google Workspace required
• Experience with Salesforce, Slack, Asana, Zoom, Funraise, Mailchimp preferred
• High computer literacy, and tech savviness required
• Able to focus in the face of pressure, deliver against timelines and not be intimidated by tasks/time limitations
• Organized, trustworthy, dependable, and detail oriented
• Comfortable with autonomy, able to work independently and complete assigned tasks within established time frames required
• Willingness to travel for team retreats or other meetings, including but not limited to: DigDeep HQ in Los Angeles, Navajo Nation (AZ/NM/UT), West Virginia, Texas, and additional locations as needed
• Understanding of data security best practices preferred
• Experience/Willingness to work across various cultural contexts and communicating across cultural differences

Compensation and Benefits

At DigDeep, we believe that great work requires a great job. We understand that people thrive with rest and holistic support, which is crucial for our long-term success. We take pride in offering top-notch benefits to our team across the United States, prioritizing their health and wellbeing, as well as providing additional support for our employees' families. If you join us, here’s how we’ll support you in your work:

• Competitive wage to commensurate with level of position
• Generous vacation and sick leave
• 23 weeks paid Parental Leave
• Annual Professional Development Stipend
• Annual Wellbeing Reimbursement
• BrightPlan membership (Financial Wellness Benefit)
• Health Benefits
  • Employee Offering: Medical, dental, vision insurance, 100% employer paid
  • Spouse/Children/Family Offering: Employer covers up to $500 of the monthly cost for medical insurance for spouse/children/family; Employer covers 100% of the cost for dental and vision insurance for spouse/children/family
• One Medical membership
• Life insurance, 100% employer paid
• Work laptop
• Monthly cell phone use allowance
• Monthly internet use allowance
• 15 paid holidays (including one week closure for Labor Day)
• Domestic travel
• 401k retirement plan, with employer match