Scholarships Assistant/College Assistant

As a leading online school in New York since 2006, the CUNY School of Professional Studies (CUNY SPS) offers the most online bachelor's and master's degree options at the City University of New York, and serves as the University's first undergraduate all-transfer college. With 26 degrees and numerous other non-degree and grant-funded workplace learning programs, CUNY SPS meets the needs of adults who wish to finish a bachelor's degree, progress from an associate's degree, earn a master's degree or certificate in a specialized field, and advance in the workplace or change careers. Consistently ranked highly by U.S. News & World Report for its online offerings, CUNY SPS has emerged as a nationwide leader in online education. The School's renowned and affordable online programs ensure that busy working adults may fulfill their educational goals on their own time and schedule. As CUNY SPS moves beyond its’ 20th year, we dedicate ourselves to engendering an innovative and transformative student-centered experience.

The CUNY SPS Student Emergency Grant program was created to provide eligible students facing short-term, nonrecurring emergencies with a grant to provide emergency financial assistance to qualified students experiencing hardship which could adversely affect their educational success. Eligible recipients receive up to $1,000.00 per academic year. In addition to supporting the Student Emergency grant at CUNY SPS, the Scholarship Assistant will support other short-term assistant grants and daily scholarship operations.

Duties and Responsibilities:

Reporting to the Associate Director of Scholarships, the Scholarships Assistant/College Assistant will:

• Provide high level customer service to students via all methods of communication, with focus on a high volume of email and phone call communications
• Provide counseling to students regarding options on financing education e.g., basic information on scholarships, financial aid, and/or payment plans
• Assist in review of award eligibility in collaboration with the Offices of Financial Aid, Bursar, and Registrar
• Utilize CUNYfirst and Microsoft Office for managing data
• Maintain accurate reports using Microsoft Excel to track awards
• Provide analysis and recommendations to improve processes and procedures as necessary
• Perform other duties as assigned

Preferred Minimum Qualifications:

• High school diploma/GED

Preferred Qualifications:

• Bachelor’s degree with a minimum of one year experience in a customer service­ oriented position
• Strong communication and writing skills
• Strong organization skills with attention to detail
• Proficient in Microsoft Office (with emphasis in Excel skills)
• Proven ability to prioritize, establish and meet goals
• Experience working in a fast-paced, team-based, and customer service-oriented environment

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.

CUNY SPS is an Equal Opportunity/Affirmative Action/IRCA/Americans with Disabilities Act Employer:

https://sps.cuny.edu/about/policies

The CUNY School of Professional Studies complies with the Clery Act and copies of its annual report on security policies and statistics are available in its Security Office.

Selected applicants must pay fingerprint and filing fees (full-time CUNY students are excluded from fingerprint fee).

All prospective candidates must be able to be certified as eligible to work under the provisions of the Immigration Reform and Control Act.

The CUNY School of Professional Studies verifies education and experience statements.