Property Manager II (Bilingual)

Way Finders is a 2024 Top Workplaces for Nonprofit organization, named as an employer of choice because our employees said so!

Are you interested in work that makes a difference in the lives of others? At Way Finders, we light pathways and open doors to homes and communities where people thrive.

Way Finders is a mission-oriented nonprofit organization that offers a fast-paced, professional work environment focused on achievement. We employ individuals with a strong commitment to excellence, a collaborative nature, and the desire to make a difference. Way Finders currently has an exciting opportunity for a bilingual (English/Spanish) Property Manager (level II) for our Springfield portfolio. The Property Manager will promote our mission-driven work through oversight of the financial performance, compliance and quality assurance measures, and tenant satisfaction of our full portfolio, while ensuring motivated supervision and development of personnel.

Benefits include: 20 days accrued paid time-off during year one | 15+ holidays annually | Health, dental, and vision insurance options | Educational assistance | Medical Reimbursement Account | Dependent Care Account | 403(b) retirement plan with employer match | Life insurance | Short-term and long-term disability insurance | Transportation benefits/Mileage reimbursement | Employee Assistance Program | Annual staff picnic!

Wage starts between $59,500 and $66,000 per year depending on equivalent qualifications. Interested applicants must submit a cover letter and resume; applications will be accepted until the position is filled. CORI/MVR.

The candidate will work fully onsite, overseeing our portfolio of 100+ units in Springfield, MA.

Responsibilities include:

• Manage the operational and financial performance of assigned properties to meet or exceed established goals, policies, and procedures
• Ensure properties comply with all state building and sanitary codes, and owner or funding source requirements, in part through the initiation and maintenance of highly professional, effective, and collaborative external and internal relationships
• Ensure all required repairs, improvements, and apartment turnovers are completed to the highest standard in a safe and timely manner, working collaboratively to obtain bids, quotes, and specifications
• Travel throughout the portfolio as assigned and as necessary
• Recruit, orient, and train staff; evaluate and provide timely feedback on performance-related matters; assess staff members’ strengths and developmental needs; implement performance plans to ensure the development and/or maintenance of necessary skills while fostering a culture of teamwork and collaboration
• Provide effective tenant orientation, communication, and problem-solving that achieves a high level of tenant satisfaction; maintain occupancy goals through the development and ongoing implementation of tenant retention plans
• Work closely with the Vice President and across departments to establish and adhere to property performance and budgetary goals, including contributing to the planning, design, and development of new properties
• Maintain an up-to-date operations-and-regulations manual for each property
• Provide accurate and timely reports, communication, and liaison to the Asset Manager and other internal staff, reporting agencies, as well as to tenant associations, boards, and entities
• Proactively identify and inform the Vice President and/or the Senior Vice President of any significant issues that may adversely affect the agency
• Remain current with funding source regulations, affordable rental housing trends, tenant rights, and reasonable accommodation and other policies, property management codes and regulations to ensure compliance

Supervisory Responsibilities:

• Set effective and achievable training plans for new staff members; evaluate and make process improvements based on feedback
• Evaluate and provide timely feedback to staff on performance-related matters; assess staff members’ strengths and developmental needs; implement performance plans to ensure the development and/or maintenance of necessary skills
• Hire new/replacement staff in an efficient and equitable manner, following recruiting process guidelines
• Those directly supervised may include assistant property managers, maintenance workers, temporary workers, and contractors/vendors

Requirements include:

• 5 years’ progressively responsible experience in property management; a combination of experience and a Bachelor's degree may be a substitute
• 1 year in a supervisory or lead role
• Bilingual (English/Spanish) verbal and written skills required
• Knowledge of tax credits, rural development, and Department of Housing and Urban Development (HUD) regulations preferred
• Certified Property Manager (CPM) certification preferred
• Experience in management or a leadership role
• Excellent customer service skills with the ability to serve diverse populations
• Advanced organizational skills with a high degree of accuracy and attention-to-detail
• Proficiency in Microsoft Office applications and ease in learning new software or technology
• Clear and timely written and oral communication skills
• Valid driver’s license and acceptable driving record; reliable vehicle
• CORI

Way Finders is an Equal Opportunity Employer that seeks a diverse staff in order to reflect our community and those we serve. Qualified individuals from diverse backgrounds are strongly encouraged to apply. This position is available to all without regard to race, color, religion, national origin, disability, age, gender or gender identity, sexual orientation, political affiliation, or veteran status. We provide reasonable accommodation for qualified individuals.