Part-Time Tenant Services Coordinator

WHAT YOU WILL DO

The Tenant Services Coordinator will provide light touch social services to all tenants with a focus on providing support services. We are seeking an energetic and community-minded individual to work with us to design and implement tenant empowerment strategies to meet the ever-changing needs and interests of the Be a Gem tenant community.

ESSENTIAL RESPONSIBILITIES:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• • Build and sustain community partnerships amongst Be a Gem tenants, social service agencies, business owners, and other community stakeholders.
  • Coordinate tenant focused community-building projects and provide technical assistance and support to develop leadership skills, address quality of life issues and increase participation within the community.
  • Track tenant and resident involvement and implement on-going success measurement tools.
  • Maintain database of tenant population and track areas of interest.
  • Coordinate and facilitate one-on-one and group sessions to enhance resident leadership skills, facilitate group problem solving, plan community-building projects, build relationships and assess community concerns or interests.
  • Ensure the flow of information and communication between Be a Gem tenants, property managers, neighborhood residents, and other community stakeholders.
  • Assess the needs of residents and families by administering an annual resident satisfaction survey.
  • Effectively communicate with residents by newsletter, flyer, bulletin board, etc., to ensure residents are informed of available resources and programs.
  • Attend all required meetings and prepare and participate in additional and/or special projects, as required from time to time by the Director of Neighborhood Impact Services.
  • Establish program targets, track and measure progress. Analyze and use outcomes data as the basis for continuous program improvement, report program outcomes to internal and external stakeholders.
  • Coordinate the delivery of services with local human services providers.

QUALIFICATIONS

• Demonstrated ability to work independently and as part of a team
• Detail-oriented with the ability to multitask and prioritize work
• Excellent written, verbal, and interpersonal communication skills
• Some professional social service experience working directly with underserved populations, preferably in a non-profit setting
• Culturally sensitive to the needs and diversities of multi-cultural communities
• Fluent in English and Spanish, preferred
• Strong problem-solving and decision-making abilities
• Knowledge of community resources
• Proficiency with computer systems
• Experience with data entry, basic reporting, filing, answering phones, scheduling, and preparing communications.

Additional Eligibility Qualifications

• PA Child Abuse Clearance
• PA Criminal Background Clearance
• FBI Clearance
• Must be eligible to work in the United States

North 10 Philadelphia strongly believes in being an equal opportunity employer. We are committed to building a diverse organization which reflects the communities in which we work, live and partner. We do not discriminate on the basis of race, color, religion, ethnic or national origin, ancestry, age, disability, sex or gender or condition, gender identity and/or expression (including a transgender identity), sexual orientation, military or veteran status, genetic information or any other characteristic protected under federal, state or local law.

NOTE: This is a part-time, hourly position that is not benefits eligible