Information Technology Manager

Information Technology Manager

Background: The National Veterans Legal Services Program (NVLSP) is a high-impact national nonprofit veterans service organization based in Arlington, VA. Established in 1981, NVLSP's mission is to ensure that the government delivers to our nation’s 18 million veterans and active duty personnel the benefits to which they are entitled due to the disabilities that resulted from their military service. To this end, NVLSP and its attorneys provide free legal representation to veterans and surviving family members before the U.S. Court of Appeals for Veterans Claims (CAVC) and other federal courts, the Board of Veterans' Appeals, and VA regional offices. NVLSP often serves as amicus or lead counsel in impact litigation throughout the United States. In addition, NVLSP trains hundreds of other lawyer and non-lawyer advocates in veterans/military law and publishes advocacy materials to assist these advocates in their representation of veterans, service members, and their families. NVLSP wrote the book on veterans’ law, The Veterans Benefits Manual, the nation's first veterans law treatise. NVLSP’s pro bono program Lawyers Serving Warriors® (“LSW”) provides free legal representation, through a nationwide pro bono network of private law firms and corporate legal departments, to disabled active duty personnel and veterans and their families.

Position Description: NVLSP is seeking an experienced Information Technology (IT) Manager to oversee the organization’s on-premises and cloud IT infrastructure. This role involves managing IT-related projects, addressing internal IT support requests, and working closely with external IT vendors. The NVLSP IT Manager position offers a rare opportunity to deliver impactful results while advancing your technical and leadership skills.

The successful candidate will have exceptional organization and communication skills, demonstrate a high level of attention to detail, and the ability to manage and prioritize multiple deadline-driven tasks while maintaining a professional and pleasant demeanor. The ideal candidate comes with a strong work ethic record, focused on delivering results in support of the NVLSP’s strategic and day to day IT requirements. This position offers a hybrid weekly schedule with work performed via the NVLSP virtual work environment and from the NVLSP corporate office in Arlington, Virginia.

Education & IT Certifications:

• Information Technology Bachelor’s degree from an accredited college or university; Master's degree is preferred.
• Will consider exceptional candidates with 8+ years of IT experience.
• Desired certifications but not necessarily required or limited to the below mentioned.
  • AWS Solutions Architect or SysOps Administrator
  • CISM or CISSP, SecurityX (formerly CASP+)
  • Network+ or CCNA
  • ITIL 4 Foundation
  • CSM, PSM I, CAPM, or PMI-ACP

Primary Responsibilities:

• Ensures accountability and proper operation of all NVLSP hardware and software systems while managing proper inventory and lifecycle processes.
• Oversees and execute the deployment schedule for all critical software and hardware systems, Windows computer and server patching, and antivirus management to maintain security and system stability.
• Develops and enforces IT security policies, user interface standards, and acceptable use guidelines.
• Provides day to day IT support to the NVLSP workforce by troubleshooting complex to routine requirements for IT support and escalating complex problems to external IT vendors as needed.
• Manage IT projects by maintaining schedules, budgets, and deliverables while serving as a project manager.
• Builds and maintains relationships with IT vendors, negotiating contracts, and ensuring service delivery for both cloud-based and on-premises solutions.
• Supervises and optimizes VoIP services, including setup and troubleshooting of conference phones, extensions, and direct lines.
• Supports special projects as assigned by the NVLSP leadership team demonstrating flexibility and initiative.
• Assist with drafting, executing, and monitoring the NVLSP IT yearly budget.

Required Technical Skills:

• Expertise in Microsoft365 and Microsoft Azure for administering tenant policies, objects, external access, users, security groups, email systems, etc.
• Extensive experience managing Windows Server 2019/2022 and Windows 10/11. This includes patching, hardening, Active Directory, Group Policy, print management, and various other enterprise tools and products offered by Microsoft.
• At least 5 years of experience designing and managing AWS solutions, including EC2, S3, VPC, CloudWatch, FSx, and WorkSpaces.
• Minimum 5 years of hands-on experience with networking technologies, including firewalls, routers, and switches from Cisco, Palo Alto, Ubiquiti, and/or SonicWall.
• At least 5 years of managing virtual and/or container environments using platforms like Hyper-V, VMware, docker, ECS/EKS, or other hypervisors and/or containers.
• At least 7 years of experience in Windows systems administration, including Active Directory, Group Policy, and PowerShell.
• Experience with MDM solutions tailored to BYOD policies.
• Familiarity with Zoom VoIP systems, conference room A/V setups, and related hardware.
• Experience using ITSM tools such as FreshDesk or ServiceNow to provide IT service management to internal/external customers.
• Ability to enhance virtual work environments with improved policies and technology while being capable of lifting 50 pounds for equipment setup.

Other Important Skills:

• Strong organizational and problem-solving abilities with excellent verbal and written communication skills.
• The ability to explain highly complex IT matters to non-technical stakeholders.
• Proven experience managing IT infrastructure (cloud systems, networks, hardware, and software) with a focus on delivering Tier I-III support.
• Capability to project manage multiple IT projects concurrently, meeting deadlines and adhering to approved budgets.
• Ability to establish strong vendor partnerships for implementing and maintaining IT solutions.
• Adaptive mindset with a willingness to learn new technologies and solutions.
• Professional demeanor with clear and concise communication in both verbal and written forms.
• Experience drafting and maintaining IT policies that align with organizational goals.

Opening/Closing Date: Available immediately; closes when filled.

Schedule/Location: The IT Manager will be able to work a hybrid schedule remote and on premises. The NVLSP corporate office is located in Rosslyn, Arlington, Virginia 22209 less than 5 blocks from the Rosslyn Metro Station.

Salary and Benefits: NVLSP offers a competitive salary and a benefits package. The basic annual salary for this position is $105,000 to $125,000 depending on experience and qualifications.

Applications: Only complete applications will be reviewed.

1. Cover Letter: Please provide a cover letter addressing education, experience, qualifications, and skills noted on this vacancy. Please review the salary range noted on this vacancy and provide your expected compensation requirements, and confirmed residency in the Virginia, Maryland, and Washington, DC area, residency with the ability to respond to on-premises calls to resolve/trouble shoot IT requirements.
2. Resume: Provide a resume that covers your education, IT certifications, IT knowledge, skills and abilities, and your interpersonal skills in providing critical IT Manager services to an organization with less than 100 employees, with IT environments both on-premise and in the AWS cloud.
3. References: Provide three employment references that could speak about your IT qualifications and experiences delivering solutions in complex private sector or non-profit organizations.
4. Please send your complete application package to the NVLSP Director of Human Resources & Operations via Rafael.Resto-Olivo@nvlsp.org.

Background Investigation: This position requires a full background investigation due to the sensitivity of this position and the fact that the selected applicant is part of the NVLSP Operations Team. As a result, the selected applicant will undergo a full commercial background check that includes a credit check, education and IT certifications verification, employment history verification, and criminal background check.

All applications will be reviewed in confidence. NVLSP is an equal opportunity employer.