SHARE Case Management Supervisor

About Us

Anthos|Home is a groundbreaking startup dedicated to housing vulnerable New Yorkers. Through the SHARE program, we provide rental assistance to individuals and families who have been unable to exit shelter due to immigration status or other barriers. The program prioritizes households who have been in shelter the longest, offering up to three years of rental assistance and ongoing support to tenants and landlords to ensure housing stability.

SHARE serves as a vital resource to help individuals and families to achieve long-term housing success by providing financial assistance, coordination of services, and landlord engagement.

The Role

Anthos|Home is seeking a passionate and experienced SHARE Case Management Supervisor to join our team. Reporting to the SHARE Finance and Administration Director, the SHARE Case Management Supervisor will supervise and work alongside the SHARE Specialists, ensuring high-quality case management, housing package processing, and tenant/landlord support.

Key Responsibilities

• Supervise SHARE Specialists and provide training, guidance, and support to ensure excellence in case management.
• Review housing packages received from the Department of Homeless Services (DHS) and make eligibility determinations promptly and in compliance with policies and procedures.
• Monitor timelines for eligibility determinations, move-ins, furniture purchases and delivery, recertifications, and payments to landlords and households.
• Coordinate translation services to ensure accessibility for Participants with limited English proficiency.
• Develop and implement corrective action plans as necessary.
• Track and respond to feedback and comments from Participants and Property Providers to resolve issues and improve program outcomes.
• Conduct quarterly quality control reviews of case management files to ensure compliance with program standards.
• Assist DHS staff during quality control reviews by providing accurate and complete documentation.
• Maintain and monitor the SHARE Program database to ensure consistent and accurate data entry.
• Generate reports detailing program progress and outcomes, routinely and upon request.
• Respond to Reasonable Accommodation requests, submitting them to the Human Resources Administration (HRA) in compliance with Fair Housing Laws.
• Establish and manage a grievance policy and process for program Participants and Property Providers.
• Collaborate with DSS, DHS, and HRA to transition eligible households to other subsidy programs when appropriate.
• Identify households needing additional support after moving into permanent housing; organize case conferencing and support meetings to ensure long-term stability.
• Participate in the on-call roster to address program emergencies outside business hours.
• Maintain thorough, confidential records and correspondence for all program-related interactions.

Qualifications and Skills

• Bachelor’s degree required; Master’s in Social Work, Public Administration, or a related field preferred.
• 4–6 years of experience in housing, human services, or a related field, with at least 2 years in a supervisory role.
• Familiarity with the NYC housing market and rental voucher programs.
• Experience in rental voucher processes, including income certification and support for tenants during move-outs and stabilization.
• Strong critical thinking, organizational, data analysis, and independent judgment skills.
• Passion for Anthos|Home’s mission and commitment to serving diverse populations.

Compensation and Benefits

• Salary: $80,000-85,000, based on experience.
• Work Environment: Hybrid model (3–5 days per week in office or field).
• Comprehensive benefits package, including:
  • Health, dental, and vision insurance.
  • 401(k) plan with a 4% employer match.
  • Generous paid time off.
  • Summer Fridays in August.
  • Professional development opportunities.
• Current wellness perks: Weekly yoga classes, Peloton, and meditation app subscriptions.

Join Our Team

Be part of a mission-driven organization making a real difference in New York City. Apply now to join the Anthos|Home family and help create stable homes for those who need them most.

How to Apply

Please send your resume and cover letter through our careers site here.

Anthos|Home is committed to creating a diverse, inclusive, and equitable workplace. We are an Equal Opportunity Employer and welcome individuals of all backgrounds, experiences, abilities, and lived experiences to apply. Lived experiences is defined to include, but is not limited to, homelessness and/or housing instability. We believe that diverse perspectives strengthen our team and enhance our ability to serve our communities effectively. Any applicant who requires an accommodation during the application process should contact Anthos|Home to request such an accommodation.