We are hiring a full-time Inclusion Concierge team member to join our growing resident services team. This Inclusion Concierge will live within the community and reside at The Kelsey Ayer Station housing community in a fully paid apartment home located in San Jose, California.
About The Kelsey
Based in San Francisco, operating nationally, we are a team of people with and without disabilities creating a disability-forward housing future. This means that we create housing solutions that center on disability access, inclusion, and equity and which open doors to more affordable homes and opportunities for everyone. We have 240 homes in our pipeline and lead policy, advocacy, and field-building initiatives to support market conditions to make inclusive housing the norm.
All new and existing team members are expected to embody our values in their everyday work:
About the Role
Inclusion Concierge staff are a key feature of The Kelsey. They deliver programming to residents, support community within the building and into the surrounding area, and help connect residents with disabilities to essential services, activities, and other needs outside the building. They are part of the community and play a daily role in fostering inclusion, supporting a quality resident experience, and promoting connections between neighbors. Inclusion Concierge team members are a valuable amenity for all our residents, with and without disabilities, and provide key housing-related services for our residents with disabilities. Inclusion Concierge staff play a key role in bringing the community together.
We are hiring a full-time Inclusion Concierge team member to join our growing resident services team. This Inclusion Concierge will live within the community and reside at The Kelsey Ayer Station housing community in a fully paid apartment home located in San Jose, California.
For this role, you will:
Within the first 3 months, as an Inclusion Concierge, you will support each phase of the resident journey to create the most positive resident experience possible. You will also support the co-development of service implementation, build relationships with local partners, and foster the relationship with the onsite team.
Within the first 6 months, you will feel comfortable, empowered, and well-versed about The Kelsey’s mission and approach in order to speak to potential partners who are just learning about our work. You will deliver programming to residents, support community within the building and into the surrounding area, and help connect residents with disabilities to services, activities, and other needs outside the building. You would be able to outline the benefits of the Inclusion Concierge program and share why it is important to any building that is going to be considered a disability-forward living environment.
About You
We’re looking for someone with the passion and drive to make an impact, be innovative, and collaborative in creating a disability-forward future. Ideal candidates will combine social service expertise with a passion for social change in housing. This role would be great for someone who has a disability-forward mindset, and who feels fulfilled by genuine dedication to understanding and meeting the needs of others.
The key traits that are most important in this role are:
We need people with and without disabilities from diverse backgrounds, lived experiences, and skill sets to live out our mission at The Kelsey. We strongly encourage people who have felt the impacts of the nation’s housing crisis to apply. This includes but is not limited to people most impacted by racism, ableism, homophobia, transphobia, xenophobia, classism, and other forms of oppression.
Even if you don’t meet these traits 100%, but are aligned to The Kelsey’s values, please feel free to apply. We will be recruiting for similar positions in the coming months.
Please note that you must be authorized to work in the United States.
What We Offer
The salary range for this position is $58,000 to $78,000, depending on experience. We offer benefits such as robust health coverage, vacation and family leave.
We are hiring a full-time Inclusion Concierge team member to join our growing resident services team. This Inclusion Concierge will live within the community and reside at The Kelsey Ayer Station housing community in a fully paid apartment home located in San Jose, California.
About The Kelsey
Based in San Francisco, operating nationally, we are a team of people with and without disabilities creating a disability-forward housing future. This means that we create housing solutions that center on disability access, inclusion, and equity and which open doors to more affordable homes and opportunities for everyone. We have 240 homes in our pipeline and lead policy, advocacy, and field-building initiatives to support market conditions to make inclusive housing the norm.
All new and existing team members are expected to embody our values in their everyday work:
We offer benefits such as robust health coverage, vacation and family leave.
We offer benefits such as robust health coverage, vacation and family leave.
If you have any access needs or accommodations for the interview process, please don’t hesitate to email us at molly@thekelsey.org. Requests will have no impact on the selection process.