Housing Program Coordinator (Job #304) ($63,659 - $70,245)

West Sacramento Remote with occasional work in the office

General Purpose:

Under general supervision of the Assistant Director Housing Programs, this role performs and oversees administrative support and research activities for the housing counseling and development solutions teams, such as specialized recordkeeping, data entry, database management, scheduling, meeting support, and specified information-gathering projects and tasks. In addition, this role manages the training portion of the team; work includes, contracting consultants, scheduling trainings, and managing registration and reports monthly and quarterly to HUD. This role issues a weekly newsletter to the network agencies with relevant reporting and regulatory changes.

Specific job goals, objectives and tasks are established for each employee as part of the annual evaluation and work plan process. The statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties and skills required.

Job Duties and Responsibilities:

• Answers incoming telephone calls, determines purpose of calls, and forwards calls to appropriate personnel or department, ensuring professional telephone etiquette.
• Screens incoming calls and correspondence; exercises judgment and responds accordingly.
• Arranges travel, prepares, and submits travel-related documents, and maintains travel information as necessary.
• Request training consultant's estimates, drafts scope of work and request consultant contracts
• Schedules training sessions and manages registration, directs the events team and communications team for all class related registration and marketing.
• Moderates training sessions, tracks participant attendance, administers tests and issues participant certificates.
• Compiles and analyzes evaluation and customer satisfaction survey results to ensure quality control.
• Coordinates the development of the News You Can Use" newsletter and marketing materials for all trainings and conferences.
• Reports monthly and quarterly the progress of the training grant to HUD.
• Assists and prepares activity and outcome reports for funders and field staff.
• Coordinates, plans, develops, and compiles research and data for presentations and reports.
• Assists housing counseling and development solutions staff in maintaining and organizing pertinent documents and records.
• Collaborates on special projects as directed by the supervisor.
• Prepares correspondence, reports, minutes, agendas, memos, forms, directories, resolutions, and other documents and communications from drafts, recordings, or verbal instruction as requested.
• Schedules meetings and trainings; arranges logistics if needed for employees.
• Produces documents of varying levels of complexity, ranging from plain-copy typing to the manipulation of data to create complex presentations.
• Examines, checks, and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements; follows up on discrepancies.
• Creates and revises presentations for professional staff as requested.
• Schedules department events and activities; manages departmental or manager calendars.
• Establishes, maintains, and updates files, databases, records, and other documents; develops and maintains data, and performs routine analyses and calculations in the processing of data for recurring internal reports.
• Uploads and downloads project progress documentation; assists field staff with submission of progress reports and required documentation.
• Conducts research to resolve operational questions or issues as requested.
• Establishes and maintains an effective filing and retrieval system.
• Maintains inventory of training materials and supplies.
• Performs other related duties as assigned.

Supervision Exercised:

• No supervisory responsibilities.

Minimum Qualifications and Necessary Requirements:

• EQUIVALENT combination of education and experience can meet minimum qualifications.
• EDUCATION: High School Diploma or GED.
• LICENSE/CERTIFICATION: Valid driver's license and proof of insurance that meets the minimum requirements ($100,000/$300,000) of RCAC corporate liability policy.
• EXPERIENCE: Two years of event planning or meeting planning experience. One year of administrative experience. Proficient computer skills with Microsoft Office programs.
• Must pass a background investigation.

Knowledge, Skills, and Abilities:

• Knowledge of existing data tracking systems.
• Knowledge of modern office practices, procedures, and equipment.
• Knowledge of planning and scheduling techniques.
• Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).
• Organizing and coordinating skills.
• Database and records management skills.
• Customer service skills.
• Ability to create, compose, and edit written materials.
• Ability to make administrative and procedural decisions and judgments.
• Ability to gather data, compile information, and prepare reports.
• Ability to carry out instructions furnished in verbal or written format.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.
• Ability to maintain confidentiality.
• Ability to analyze situations and adopt appropriate courses of action.
• Ability to meet strict timelines.

Preferred Requirements:

• Associates degree.
• Customer service experience.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee occasionally is required to stand; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision requirements include close vision, distance vision, color vision, and depth perception.

Working Conditions:

Work is typically performed in an office with a moderate noise level. Evening and/or weekend work may be required. Extended hours and irregular shifts may be required. Travel will be required.

RCAC is an equal opportunity employer and considers all employees and job applicants without regard to race, religion, color, gender, sex, age, national origin, disability, veteran status, sexual orientation, gender identity or marital status, or any other status protected by law. RCAC strives to reflect the diverse constituencies that the organization serves.

PI255452011