Human Services Benefit Programs Manager

The City of Alexandria is bordered by Washington D.C. and the Potomac River, Arlington and Fairfax counties, and Maryland. The small city has a cosmopolitan feel with 150,000 people living within its 15.75 square miles. At the Department of Community and Human Services, we provide essential safety net services to help city residents enjoy a sense of well-being, safety and self-sufficiency. Our behavioral health programs provide compassionate services that support self-determination and recovery. The beauty of our diverse and resilient people and our commitment to race and social equity, coupled with a historic district dating to 1749, charming waterfront, vibrant arts community and unique places for foodies and shopping, make the City of Alexandria a uniquely wonderful place to live, work and play. We invite all qualified candidates to learn more and apply for our Human Services Benefits Program Manager position.

The Alexandria Department of Community and Human Services utilizes a comprehensive approach to deliver effective and essential safety net services to help low-income Alexandrians have a sense of safety, well-being, and economic security. The Benefits Programs, a division within DCHS’ Center for Economic Support (CES), is part of this continuum of services, administering public assistance programs to eligible residents. Benefits Programs’ work is accomplished in partnership with other CES divisions (Office of Community Services, Customer Relations, and the Workforce Development Center), DCHS’ social and behavioral health services divisions, City departments, and community agencies.

The Manager of Human Services Benefits Programs operates in a hybrid of virtual and in-person, supervises eight direct reports, and leads the Benefits Program Division. The incumbent develops work plans and manages the administration of State and Federal public assistance programs, which include reviewing and evaluating policies and the effects of new policies/revisions on the agency; providing quality services; developing standards of operations for ethical practice; and serving as the departmental liaison to collaborative partners and citizens. The incumbent exercises initiative and independent judgment in performing the position's tasks under the CES Director's general supervision.