Associate Director of Technology Support

More Than Words (MTW) seeks a data and compliance driven strategic leader to provide comprehensive management of the organization's IT infrastructure across all MTW sites. Key responsibilities include managing Microsoft 365 for hybrid-joined individual laptops, server-based joined systems for operational computers, and ensuring the seamless operation and integration of Microsoft 365 with other various other programs such as Shopify, Indaba, and Airtame Cloud. In additional this position will be responsible for having a regular routine presence at all MTW sites and the ability to respond to technological emergencies. The Director of Information Technology will have a strong commitment to working directly with staff at all levels and a track record of managing IT systems in a mid-sized organization. This position requires flexible scheduling and direct work with numerous MTW stakeholders.

More Than Words (MTW) is a nonprofit social enterprise that empowers youth, ages 16-21, who are in the foster care system, court involved, homeless, or out of school to take charge of their lives by taking charge of a business. MTW offers job training opportunities and transition support services to equip youth with first-hand experience in working as a team to operate retail and online businesses and to develop the tools to enable them to make progress around education, employment and life goals. The MTW model is premised on the belief that an actual job, one which provides hands-on, real-world training combined with high expectations, accountability and opportunities for personal development, is the best way to equip youth to gain marketable skills critical for success in school, work and life. (see www.mtwyouth.org for more about More Than Words)

MTW is an exemplary organization that has continually held up a mirror to identify areas for improvement and accountability; that ethic is part of the culture and fabric of MTW, and it extends to our commitment to ensuring our staff and board reflect the racial and ethnic diversity and lived experiences of the young adults we are privileged to serve. People of color are highly encouraged to apply.

This position reports to the Chief of Social Enterprise and works in partnership with team leads across the organization as well as serving as a professional resource for staff. This position offers an exciting opportunity for an individual with a high degree of social responsibility and an orientation to high performance to join a growing organization that combines “doing good, while doing well.”

Key responsibilities of this position include:

• Training and Development
• Develop and deliver new staff training as well as tailored training initiatives for various user groups, ensuring that each team member understands the specific features and functionalities of Microsoft 365 and SharePoint relevant to their roles.
• Collaborate with department heads to assess training needs and create instructional materials, guides, and tutorials to support ongoing learning and effective use of IT resources.
• Provide ongoing technical support and mentoring to staff, addressing any issues related to hardware, software, or network connectivity, and ensuring that all users can efficiently use their systems and applications.

• IT Infrastructure and Operational Management:
• Oversee the administration, configuration, and maintenance of Microsoft 365 for hybrid-joined laptops.
• Manage Active Directory and Group Policy for server-based joined systems used for operational computers.
• Ensure the integration and functionality of various software platforms, including Shopify (e-commerce), Indaba (inventory management), and Airtame Cloud (wireless screen sharing).
• Develop and maintain IT policies, procedures, and documentation, ensuring alignment with industry best practices.
• Implement robust backup and disaster recovery solutions.
• Monitor and optimize network performance, including firewall management, VPN configuration, and bandwidth allocation.
• Manage and maintain the organization's SharePoint site, including site creation, permission settings, and document management.
• Perform regular maintenance, updates, and patch management on all IT hardware and software.
• Conduct system audits and risk assessments to identify and mitigate vulnerabilities.
• Coordinate and manage IT support requests, providing timely resolutions to technical issues.
• Manage inventory and lifecycle of IT assets, including procurement, deployment, and retirement.

• Security, Compliance and Documentation:
• Develop and enforce IT security policies to safeguard the organization's digital assets.
• Implement and maintain endpoint protection, encryption, and intrusion detection systems.
• Ensure compliance with relevant data protection regulations, such as GDP or HIPA as well as ensuring staff are aware and are complying with up-to-date WISP and federal data protection policies.
• Conduct regular security audits and vulnerability assessments.
• Report regularly to the Chief of Social Enterprise on IT performance, project status, and key metrics.
• Maintain comprehensive documentation of IT infrastructure, configurations, and procedures.

The ideal candidate will have an excitement and eagerness to learn new systems and a curiosity for innovation. The Director of Information Technology will be an exceptional communicator with an excellent judgment and sensitivity for MTW’s diverse constituencies. A natural affinity for networking and demonstrated confidence and poise is essential for success, as is a strong customer-service orientation and willingness to be accountable. Competencies associated with this position include vision, strategy, organizing work, critical thinking, strategic alignment, prioritization, innovation and thought leadership.

• Preferably have prior information technology management experience in small to mid-size level orgs – 70-150 employees
• Proficiency in Microsoft 365 administration, including Exchange Online, SharePoint, OneDrive, and Teams.
• Extensive experience with Windows Server environments, Active Directory, Group Policy, and virtualization technologies.
• Hands-on experience with network infrastructure, including routers, switches, firewalls, and VPNs.
• Familiarity with e-commerce platforms (e.g., Shopify) and other relevant software (e.g., Indaba, Airtame Cloud).
• Strong understanding of cybersecurity principles and best practices.
• Proven ability to manage IT projects and budgets effectively.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Strong leadership and team management skills.
• Effective communication skills, both written and verbal.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Benefits:

• Medical and Dental Insurance
• 401(k) with up to a 3.5% employer match
• Optional tax saving Flexible Spending Accounts (FSA) for health, dental, dependent care, transportation and parking
• Generous paid vacation and sick time
• Significant growth opportunities and professional development
• Employee Discounts

Compensation: $75,000 - $90,000; commensurate with skills and experience

To apply: Please include both a resume and a cover letter.

All of MTW’s sites are commuter friendly and are conveniently located near public transportation.

Background Checks

More Than Words requires all staff, service members, volunteers, board members and youth over 18 years of age to undergo background checks. More Than Words is a CORI friendly organization and reviews CORIs on a case-by-case basis.

MTW EEO Statement

MTW is an equal opportunity employer, fully committed to achieving a diverse and inclusive workplace that embraces and encourages applicants of every background. The organization's policy regarding equal employment opportunity means that all decisions regarding recruitment, hiring, benefits, wage and salary administration, scheduling, disciplinary action, and termination will be made without unlawful discrimination on the basis of sex, gender, race, color, age, national origin, religion, disability, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, citizenship status, pregnancy or maternity, veteran status, or any other status protected by applicable federal, state or local law. If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to HR@MTWyouth.org.