Administrative Assistant (Afternoon Shift)

Job Title: Administrative Assistant (Afternoon Shift)

Job Type: Part-Time; Non-Exempt

Wage: $23.50/hour

Benefits Include: Medical, Dental, and Vision Insurance, Paid Time Off, Paid Holidays

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Join the vibrant team at Rebel Heart Therapy as our new Administrative Assistant! We are seeking a dynamic individual who thrives in a creative, inclusive, and stimulating environment. This role is perfect for someone who wants to make a meaningful contribution to a team that celebrates diversity and champions mental health care.

About Rebel Heart Therapy:

At Rebel Heart Therapy, we provide psychotherapy and relational counseling for people who think, live, and love outside the box by clinicians who do the same. We work with clients who identify as LGBTQIA+, poly, kinky, quirky, sex workers, burners, gamers, geeks, artists, weirdos, black sheep, unicorns, and generally anyone who colors outside the lines.

We offer therapy (individual, relational, family, and group) in an affirming, stigma-free environment where mental health care is self-care.

Position Overview:

• Monday - Thursday: 3:00 p.m. - 8:30 p.m.; Friday: 3:00 p.m. - 6:00 p.m.
• Support our business’s front and back end, including scheduling, billing, and client and staff support.

Key Responsibilities:

• Professionally manage incoming and outgoing calls, emails, direct messages, and faxes.
• Check clients in for appointments including verifying insurance benefits and collecting copays.
• Assisting clients and clinicians with scheduling.
• Support our billing department in handling and processing incoming mail from insurance payers.
• Maintain accurate EHR files including being proactive in identifying and rectifying client paperwork needs (i.e., insurance forms or expiring credit cards) with timely documentation of client contact.
• Take responsibility for maintaining a tidy, well-functioning office.
• Attend mandatory staff meetings and training sessions.
• Other duties as assigned by the business owners.
• Uphold and embody Rebel Heart Therapy's mission, vision, and values.

Qualifications and Skills:

• A strong alignment with Rebel Heart Therapy’s mission, vision, and values.
• Punctuality, organization, and high attention to detail.
• Team player who can also independently manage tasks.
• Strong communication and interpersonal skills.
• Ability to maintain calm and professionalism in challenging situations.

This Position Might Not Be For You If:

• You're seeking a routine administrative role without deeper engagement.
• Our mission and values don't resonate with you.
• You prefer working independently rather than being part of a dynamic team.
• You're planning to start your own business in the near future.
• You struggle with organization or calmly asserting boundaries.

But It's Perfect For You If:

• You're passionate about playing a key role in a client's therapeutic journey.
• You're excited about working in a setting that values authenticity, access to queer-affirming spaces, curiosity, learning, teamwork, and awareness.
• You have excellent customer service skills and can independently resolve issues.
• You're organized and can take direct and constructive feedback positively.
• You're committed to social justice and eager to contribute to the growth of Rebel Heart Therapy.

Join us and become a vital part of a team dedicated to making a difference. At Rebel Heart Therapy, your role as an Administrative Assistant will be more than a job—it will be a journey of helping, healing, and contributing to a community that cares.

How to Apply: Please submit your resume and a cover letter explaining how your experience and values align with Rebel Heart Therapy to info@sasquatchhr.org. We look forward to hearing from you!

Working Conditions & Physical Requirements:

The work is performed in an office setting. This is largely a sedentary position that requires the employee to sit, stand, walk, and bend, and may occasionally require moving files and other equipment. The Administrative Assistant works part-time, typically between the hours of 9:30 a.m. to 3:30 p.m. or 3:00 p.m. to 8:30 p.m. Monday through Friday. Overtime is not expected in this role.

We are committed to providing reasonable accommodations for pregnant people and individuals with disabilities, including in the application process. If you need reasonable accommodations to participate in the application or interview process, please send an email with the subject line “Reasonable Accommodation Request” to info@sasquatchhr.org.

Commitment to Inclusive Hiring Practices:

Research indicates that members of marginalized communities tend to underestimate their qualifications and only apply when they meet all of the criteria in a job posting. If you are excited about this opportunity but are unsure if your experience aligns with the job

description, we encourage you to apply. We would appreciate the opportunity to consider your application and how your talents and experience can bring value to this role.

Rebel Heart Therapy is an equal opportunity employer and we do not discriminate in hiring or employment based on race, color, religion or belief, gender, pregnancy, national origin, height and weight, citizenship, marital or domestic partnership status, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, physical characteristics such as height and weight, or any characteristic protected by federal, state, or local law. Rebel Heart Therapy recognizes and values the benefits of a diverse workforce.